Scorecard Success
Tasmanian State Service Workforce Survey
TRIM 14/24412May | 2014
Contact us
State Service Management Office
Email: Phone: 03 6232 7032 Contact: Suzie Leonard
Publication details
Department of Premier and Cabinet State Service Management Office / Visit: / Published July 2014© State of Tasmania 2014
Overview
The aim of thisdocument isto provide overarching context of the Tasmanian State Service (TSS) Workforce Survey scorecard as a useful decision-making tool.
The scorecard makes the results of the survey measurableso that you will get a clear picture of how employeesview their working life inyour organisation. These measureable results can then be used by human resources, managers and workgroups to develop evidence-based strategies, policies and procedures.
The scorecard is a simple, common sense tool to help you gain agreement on strategy, strengths and weaknesses; and helps measurenon-financial performance outcomes.
The scorecard model is based on extensive research around drivers of performance that have the greatestimpact on employees. The scorecard measures 12 focus areas that are groupedinto five different themes/performance indicators. These themes/performance indicators indicate outcomes under the headings of:
- Workforce Identity, Attitude and Principles
- Leadership, Management and Workforce Behaviour
- Workforce Capability and Performance.
As well as gaining important information from the TSS Workforce Survey, itcommunicatesto employees what is considered most important to the organisation. In short, what we measure becomes important.
Finally, beyond gathering information,the TSS Survey provides a consistent whole-of-Service measurement and should complement any internal reporting you do.
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Question Groups
The core questions are grouped intofive themes/performance indicators(outlined below) which are rated on a strongly agree to strongly disagree scale.
01
My Organisation
02
Work Environment
03
Developing our People
04
Leading and Managing
05
Shaping our workforce and performance
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The table below shows the themes (primary performance indicators), together with the corresponding focus area indicators (question groups) that are contained within the Survey to measure ‘workforce success’.
Metric indicator index[1]
Theme / Primary performance indicator / Focus area (question group) indicator05 / Shaping our Workforce and Performance / Performance and Outcomes
Achievement and Recognition
Workplace Health and Safety
03 / Developing our People / Capability and Development
02 / Work Environment / Attraction and Retention
Employment Processes
Fairness in the workplace
04 / Leading and Managing / Management and Innovation
Leadership
Workplace Behaviour
01 / My Organisation / Workforce Identity, Attitude and Principles
[1]Colour coding and numbering represents the framework themes.