PERSONNEL SPECIFICATION FOR THE POST OF ASSOCIATE SUPPORT OFFICER

  1. SHORTLISTING CRITERIA

ESSENTIAL CRITERIA / DESIRABLE CRITERIA
1. Circumstances /
  • To be flexible as the role may involve working at various locations.
  • Possess a full current driving licence and access to a car. Consideration will be given to alternative travelling proposals in respect of applicants with a disability who cannot hold a driver’s licence.

2. Qualifications /
  • Third level qualification(or equivalent) in a relevant discipline

3. Experience /
  • A minimum of 2 years’ experience in an Operations Role or a Clinical Administrative Role where relationship building was a critical success factor.
  • Demonstrable experience of planning and managing financial budgets to support the delivery of services to an agreed budget.
  • Demonstrable experience and working knowledge of standard and bespoke IT systems as well as Microsoft Office, to include Excel, Microsoft Word, PowerPoint and Outlook.
  • Effective self-management skills and the proven ability to meet deadlines and targets.
  • Good interpersonal skills, with the ability to motivate people and influence key decision makers.
/
  • Previous experience of working within the area of mental health and / or EAP environment
  • Working knowledge of ISO9000or other similar quality standards.

Shortlisting will be based on the evidence that you supply on your application form to satisfactorily demonstrate how, and to what extent, you meet the above criteria. The Shortlisting Panel will not make assumptions as to your circumstances, qualifications or experience.
  1. Competencies

Candidates who are shortlisted for interview will be required to demonstrate how, and to what extent, they meet some or all of the competencies listed below during their interview.

  1. Communicating Effectively

Has excellent interpersonal, listening, communication and written skills

Has appropriate level of knowledge and understanding to communicate information correctly and confidently

Has the ability to influence at a senior level

  1. Enabling Staff to Perform to the Best of their Ability

Honest, open and approachable - involving others in decision making

Is open and receptive to challenges to prevailing practices/beliefs

  1. Motivational Leadership

Displays enthusiasm and self-motivation

Has energy, impact and credibility

Leads by example and is a positive role model to others, demonstrates commitment and dedication

Supports opportunities for positive change and actively looks for ways to improve what they do

  1. Customer & Client Focus

Identifies problems and issues and works with the customer to provide the most appropriate solutions

Understands and manages the client’s expectations and individual needs

Strives to add value and continuously improves the service offered

Networks and develops relationships internally to deliver the best service to external customers/clients

  1. Results Delivery

Prioritises own workload to deliver results that are of a high standard and meet quality specifications

Anticipates problems and plans how to deal with them

Continuously strives to add value and identifies where they can improve the results delivered

Challenges and takes initiative to identify the most efficient and innovative way of doing things

  1. Strategic Focus

Ability to think strategically

Contributes to the development of the departmental strategy and goals

Ability to investigate and understand complex issues and formulate an appropriate and effective organisational response

  1. Professionalism

Has the necessary functional and technical knowledge and skills to do their job to a good standard

Utilises interpersonal and management skills to complement their technical and functional knowledge

  1. Team & Partnership Working

Enlists strong commitment by involving all necessary stakeholders as and when appropriate

Facilitates collaborative working with internal and external individuals and organisations that will enhance service/product offerings

Participates effectively as a team member, respecting the contribution of others

  1. Supplementary Information

The postholder will be subject to an enhanced Counter Terrorist Check (CTC)

Last Reviewed: February 2017