Parts & Accessories Department

Parts & Accessories Department Operations ManualSET-UP SPECIALIST

Set-Up Specialist Job Description

The Set-Up Specialist is responsible forinspecting new vehicles when they are delivered to the dealer and servicing new units when they are purchased by customers. He also makes minor repairs or adjustments to place the vehicles in salable condition performing the as assigned in compliance with dealer and factory standards. In addition, this person will assist in cleanup and inspections of trade in units, and general maintenance and cleaning of the shop area. This person will be detail oriented, committed to the highest quality standards, and dedicated to doing the job right the first time.

Additionally, while the Set-Up Specialist does not typically interface directly with customers, it is important that he understands that everything that occurs in the dealership does so to increase sales. This being the case, when he sees opportunities to suggest additional service or accessories, he should make the service assistant or manager aware of them so they can be communicated to the customer for approval. He must participate in a “Sales Culture” in his department understanding that the most important thing that happens in the dealership is putting cash in the register while putting smiles on the faces of the customers. Every action, attitude, display, product, and service in the dealership is solely for this purpose.

He must foster this attitude in himself and those around him so that over time it is truly a natural atmosphere or “culture” in his department.

Following are more specific duties of the Set-Up Specialist:

Inspect new vehicles arriving from OEMs for obvious damage and missing major components.

Record discrepancies and sign or otherwise acknowledge an acceptance slip for each vehicle delivered. Inspect vehicles for loose or misaligned items such as trimand accessories.

Replace defective items according to specifications, using hand tools. Start engine and drive the vehicle to test steering, brakes, transmission and engine operation. Activate power equipment such as radio, horn, lights, and directional signals to ensure specified operating standards.

Compare serial numbers of incoming vehicle build requests against units to ensure the proper unit is being serviced.

Install optional equipment specified by the customer or Manager.

Install and assemble standard components such as handlebars or front wheels.

Check tire air pressure and condition of tires.

Check cooling system level and level of anti-freeze protection.

Inspect all lubrication levels and add proper lubrication as required .

Prepare, charge, and install batteries for units being delivered.

Wash, dry and polish units to remove preservative coating and road film accumulated during transit.

Assist with service write-up and tagging customer units

Give customers rides to their home and employer when directed to do so by the Service Manager.

Clean area around service dept. & showroom.

Clean shop floors and shop benches on a continuous basis and pressure clean floors when directed by the Service Manager.