South Hampshire Rail Users’ Gazette [Hog Rider]

Issue No 141, October-December 2013, Part 2

Reference resources from the South Hampshire Rail Users’ Group [SHRUG]

Snapshots of SWT performance failures

SWT PERFORMANCE: CHASING PUNCTUALITY BY DUMPING PASSENGERS OR LEAVING THEM STRANDED
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DUFF STOCK / LATE RUNNING / CANCELLATIONS
CREW SHORTAGES / TRAINS TERMINATING BEFORE DESTINATION
STOPS AXED FOR OPERATIONAL CONVENIENCE
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The Spring 2013 statistics from Passenger Focus show SWT’s overall satisfaction rate as 81%, though its long-distance routes are significantly worse. SWT’s website says its passengers make 208.8m journeys a year. So someone is dissatisfied with their journey on SWT well over 39m times a year, or over 106,850 times a day. Satisfaction ratings for the way the company deals with delays are just 45%. This is a clear indictment both of a franchise that has been in the hands of one operator longer than any other, and of the SWT/Network Rail joint control at Waterloo, which was supposed to deliver better operational outcomes for passengers.
It’s bad enough that SWT passengers pay some of the highest fares in Europe to travel in uncomfortable trains which are frequently cancelled or reduced in length because of defective rolling stock. On top of that, they also pay a huge price through performance-enhancing measures such as axing stops and terminating trains short of destination.
It’s no fun being dumped at an unfamiliar station, or left standing as your train races past, especially in extreme weather or at one of SWT’s increasingly unstaffed stations. You may have a connection to make, need to get to an important appointment, or suffer a disability, and will have paid good money for this contemptible treatment.
The operational details for each day shown below consist of a snapshot or snapshots of people's experiences and/or website data. We do not have the resources to provide an ‘all-day, every day’ record. The capital letters highlight common types of operator failure and reflect the language of stressed passengers.
The snapshots provide evidence of the substantial scale of the problems. The overall picture is worse than it may appear, particularly because of missed connections. Passengers are much more concerned about more minor delays when they have connections to make.
Delays should be seen in the context that Stagecoach is generally operating the slowest services since steam, another of their performance enhancing measures. Many trains, as illustrated in Issue 126, have such slack schedules that, pro-rata to distance, they would waste about 70 minutes between Kings Cross and Edinburgh.
On many days the loss of peak seats through defective rolling stock and shortage of train crews will significantly outweigh the additional capacity which Stagecoach boasts of having introduced. This adds to the stress and discomfort caused by the reduction of seats on suburban trains, and from cramming long-distance passengers into outer-suburban carriages.

[Trains can become increasingly late during the course of their journeys, or make up time where stops are omitted and passengers thrown off, or because of slack schedules. This means that the ‘minutes late’ figures in the following snapshots may not represent the position at the end of a journey.]

[From November we ceased to refer to stops being cut for operational convenience because it was clear that the Deep Alliancebetween SWT and Network Rail was no longer able to operate anything resembling the advertised timetable]

Tuesday 01/10/13 07.23 Windsor-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK AND SEVERELY OVERCROWDED. 09.03 Weymouth-Waterloo 13 MINUTES LATE DUE TO DUFF STOCK. 10.30 Waterloo-Portsmouth 16 MINUTES LATE. 10.42 Waterloo-Basingstoke 13 MINUTES LATE; all intermediate stops after Woking AXED DUE TO OPERATIONAL CONVENIENCE. 10.45 Waterloo-Portsmouth 13 MINUTES LATE. 11.20 Waterloo-Exeter REDUCED TO 3 COACHES. 11.39 Waterloo-Poole 6 MINUTES LATE. 11.45 Waterloo-Portsmouth AXED between Waterloo and Woking. 16.30 Waterloo-Portsmouth 24 MINUTES LATE DUE TO DUFF STOCK; Haslemere stop AXED DUE TO OPERATIONAL CONVENIENCE. Queenstown Roadand Vauxhall stops of the 16.33 Weybridge-Waterloo AXED DUE TOOPERATIONAL CONVENIENCE. 16.39 Waterloo-Portsmouth 11 MINUTES LATE. 16.53 Windsor-Waterloo 8 MINUTES LATE; all intermediate stops after Barnes AXED DUE TO OPERATIONAL CONVENIENCE. 17.09 Waterloo-Portsmouth 6 MINUTES LATE. 18.13 Waterloo-Shepperton AXED between Waterloo and Clapham Junction DUE TO NO STOCK IN PLACE.

Wednesday 02/10/13 05.43 Portsmouth-Waterloo 14 MINUTES LATE DUE TO DUFF STOCK. 06.08 Salisbury-Exeter 15 MINUTES LATE DUE TO NO CREW IN PLACE. 06.20 Waterloo-Portsmouth 21 MINUTES LATE DUE TO DUFF STOCK. Liphook stop of the 06.42 Hilsea-Waterloo AXED DUE TO DUFF STOCK. 07.22 Epsom-Waterloo AXED DUE TO NO CREW IN PLACE. 07.46 West Byfleet-Waterloo REDUCED TO 8 COACHES DUE TO DUFF STOCK. 08.20 Waterloo-Exeter AXED between Waterloo and Basingstoke. 12.20 Waterloo-Exeter DELAYED. Passengers on the 13.20 Waterloo-Exeter DUMPED at Axminster. Passengers on the 15.26 Exeter-Waterloo DUMPED at Pinhoe. 16.05 Waterloo-Weymouth AXED DUE TO DUFF STOCK. 16.26 Exeter-Waterloo AXED between Exeter and Pinhoe. All intermediate stops between Hounslow and Barnes, except Brentford, of the 17.03 Weybridge-Waterloo AXED. 17.46 Exeter-Axminster AXED. Weybridge and Walton-on-Thames stops of the 18.24 Basingstoke-Waterloo AXED. 19.20 Weymouth-Waterloo AXED between Weymouth and Dorchester DUE TO DUFF STOCK. 19.03 Waterloo-Kingston-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK.

Thursday 03/10/13 07.06 Guildford-Waterloo AXED between Guildford and Effingham Junction DUE TO DUFF STOCK. 07.22 Epsom-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK. 07.36 Guildford-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK. 08.53 Hampton Court-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK. 10.09 Waterloo-Portsmouth 14 MINUTES LATE DUE TO DUFF STOCK. 11.44 Southampton-Portsmouth 12 MINUTES LATE. 15.50 Waterloo-Woking 12 MINUTES LATE DUE TO NO CREW IN PLACE; all intermediate stops before Surbiton AXED DUE TO OPERATIONAL CONVENIENCE. 17.35 Waterloo-Weymouth 10 MINUTES LATE; Poole portion 8 MINUITES LATE.RaynesPark and New Malden stops of the 21.57 Waterloo-Kingston-Waterloo AXED.

Friday 04/10/13 05.10 Exeter-Waterloo 10 MINUTES LATE. 05.50 Portsmouth-Waterloo AXED DUE TO DUFF STOCK. 05.55 Weymouth-Waterloo 8 MINUTES LATE. 06.15 Yeovil-Waterloo 15 MINUTES LATE. 06.15 Portsmouth-Waterloo 15 MINUTES LATE DUE TO DUFF STOCK. 08.05 Waterloo-Weymouth 15 MINUTES LATE; all intermediate stops between Brockenhurst and Bournemouth AXED DUE TO OPERATIONAL CONVENIENCE. 08.30 Waterloo-Portsmouth 20 MINUTES LATE; all intermediate stops between Haslemere and Fratton AXED DUE TO OPERATIONAL CONVENIENCE. 14.45 Waterloo-Brentford-Waterloo 11 MINUTES LATE; all intermediate stops after Barnes AXED DUE TO OPERATIONAL CONVENIENCE. 17.27 Waterloo-Kingston-Waterloo 10 MINUTES LATE DUE TO DUFF STOCK. 18.24 Waterloo-Dorking REDUCED TO 4 COACHES. 19.05 Waterloo-Reading 8 MINUTES LATE. 19.07 Weybridge-Waterloo 12 MINUTES LATE; all intermediate stops after Barnes AXED DUE TO OPERATIONAL CONVENIENCE. 21.00 Guildford-Ascot 9 MINUTES LATE.

Saturday 05/10/13 06.50 Poole-Waterloo 25 MINUTES LATE; all intermediate stops between Bournemouth and Brockenhurst AXED DUE TO OPERATIONAL CONVENIENCE. 07.03 Waterloo-Guildford 17 MINUTES LATE DUE TO DUFF STOCK. 07.07 Poole-Waterloo 12 MINUTES LATE and AXED between Poole and Bournemouth. 07.09 Waterloo-Guildford 9 MINUTES LATE DUE TO DUFF STOCK. 08.05 Waterloo-Weymouth 14 MINUTES LATE. 09.39 Waterloo-Poole 10 MINUTES LATE. 11.00 Windsor-Waterloo 10 MINUTES LATE. Person hit by train: Passengers on the 13.35 Waterloo-Weymouth DUMPED at Wimbledon. Passengers on the 14.05 Waterloo-Weymouth DUMPED at Wareham. All intermediate stops, between Fareham and Fratton, of the 14.09 Waterloo-Portsmouth AXED. Passengers on the 14.25 Waterloo-Reading DUMPED at Staines. 14.53 Waterloo-Alton AXED between Waterloo and Surbiton. 14.58 Waterloo-Windsor AXED, except between Twickenham and Staines. 15.00 Windsor-Waterloo AXED except between Staines and Twickenham. 15.05 Waterloo-Weymouth AXED. 15.08/15.38 Guildford-Waterloo AXED between Guildford and Effingham Junction. 15.09 Waterloo-Guildford AXED between Waterloo and Wimbledon. Passengers on the 15.10/15.40/17.40 Shepperton-Waterloo DUMPED at Kingston. 15.12/15.42 Waterloo-Shepperton AXED between Waterloo and Kingston. 15.12 Waterloo-Basingstoke AXED between Waterloo and Surbiton. 15.20 Waterloo-Exeter AXED between Waterloo and Salisbury. 15.23 Waterloo-Alton AXED between Waterloo and Surbiton. 15.24/15.54 Hampton Court-Waterloo AXED. 15.24/16.24 Waterloo-Dorking AXED. 15.28/15.58/16.58/17.28/17.58 Waterloo-Windsor AXED between Waterloo and Twickenham. All intermediate stops, after Epsom, of the 15.28 Guildford-Waterloo AXED. Passengers on the 15.30/17.00/17.30Windsor-Waterloo DUMPED at Twickenham. 15.30 Waterloo-Portsmouth AXED between Waterloo and Guildford. 15.33 Woking-Waterloo AXED. 15.35/16.05 Dorking-Waterloo AXED between Dorking and Epsom. 15.39/16.09 Chessington-Waterloo AXED. 15.39/16.39 Haslemere-Waterloo AXED between Haslemere and Guildford. 15.42/20.12 Reading-Waterloo AXED. Passengers on the 15.52 Kingston-Barnes DUMPED at Twickenham. All intermediate stops, after Surbiton, of the 15.58 Guildford-Waterloo AXED. 16.00/16.30/18.00 Windsor-Waterloo AXED. 16.00 Waterloo-Portsmouth AXED between Waterloo and Surbiton. All intermediate stops, after Surbiton, of the 16.03/16.33 Woking-Waterloo AXED. 16.06/16.36/17.06Waterloo-Hampton Court AXED between Waterloo and Surbiton. All intermediate stops, after Effingham Junction, of the 16.09 Guildford-Waterloo AXED. 16.12/16.42/17.12/17.42 Waterloo-Shepperton AXED. All intermediate stops, after Woking, of the 16.12 Waterloo-Basingstoke AXED. 16.12/16.42 Reading-Waterloo AXED between Reading and Staines. 16.15/17.19 Portsmouth-Waterloo AXED between Portsmouth and Fratton. 16.20 Waterloo-Exeter AXED between Waterloo and Basingstoke. All intermediate stops, after Surbiton, of the 16.24 Hampton Court-Waterloo AXED. 16.28 Waterloo-Windsor AXED. 16.28/17.28/18.38/19.08 Guildford-Waterloo AXED between Guildford and Effingham Junction. Passengers on the 16.33/17.09 Waterloo-Guildford DUMPED at Effingham Junction. Passengers on the 16.35 Waterloo-Weymouth DUMPED at Bournemouth. 16.35/17.35 Dorking-Waterloo AXED. 16.40/17.10/18.10/18.40/19.10 Shepperton-Waterloo AXED. 16.42 Reading-Waterloo AXED between Reading and Ascot. 16.45 Portsmouth-Waterloo AXED except between Fratton and Woking. 16.54 Waterloo-Dorking AXED between Waterloo and Wimbledon. 16.59 Portsmouth-Waterloo AXED. 17.10 Portsmouth-Waterloo AXED. 17.20/18.20 Weymouth-Waterloo AXED between Weymouth and Bournemouth. All intermediate stops, after Fareham, of the 17.33 Portsmouth-Southampton AXED. 17.36 Ascot-Guilford AXED between Ascot and Aldershot. All intermediate stops, before Surbiton, of the 17.36 Waterloo-Hampton Court AXED. Passengers on the 17.40 Shepperton-Waterloo DUMPED at Kingston. 17.46/18.16 Waterloo-Chessington AXED. 18.25 Waterloo-Reading AXED. Passengers on the 18.30 Windsor-Waterloo DUMPED at Kingston. 18.39/19.09 Chessington-Waterloo AXED. 18.45 Waterloo-Portsmouth AXED between Waterloo and Woking. 18.50 Poole-Waterloo 41 MINUTES LATE and AXED between Poole and Bournemouth; all intermediate stops between Bournemouth and Brockenhurst, plus Fleet and Farnborough, AXED. 18.58 Waterloo-Windsor 30 MINUTES LATE; passengers DUMPED at Staines. 19.00/20.30 Windsor-Waterloo AXED. 19.04 Barnes-Kingston AXED. Passengers on the 19.07 Kingston-Barnes DUMPED at Strawberry Hill. 19.15 Waterloo-Haslemere AXED. All intermediate stops, before RaynesPark, of the 19.24 Waterloo-Dorking AXED. Passengers on the 19.25 Waterloo-Reading DUMPED at Ascot. 19.37/20.22 Kingston-Barnes AXED between Kingston and Strawberry Hill. 19.49/20.49 Barnes-Kingston AXED. 19.54 Waterloo-Epsom AXED. 19.58 Waterloo-Windsor AXED between Waterloo and Kingston.20.07 Kingston-Barnes AXED. 20.10 Weymouth-Waterloo 21 MINUTES LATE. 20.30 Windsor-Waterloo AXED between Windsor and Staines. All intermediate stops, after Effingham Junction, of the 20.33 Waterloo-Guildford AXED. 21.12 Reading-Waterloo AXED between Reading and Ascot. 22.00 Windsor-Waterloo 30 MINUTES LATE; all intermediate stops after Staines AXED.

Sunday 06/10/13 06.18 Waterloo-Windsor 10 MINUTES LATE DUE TO DUFF STOCK. 06.55 Southampton-Basingstoke 11 MINUTES LATE. 07.16 Wimbledon-Guildford AXED DUE TO NO CREW IN PLACE. 08.16 Southampton-Reading 15 MINUTES LATE. 09.48 Weymouth-Waterloo 17 MINUTES LATE. 13.54 Waterloo-Weymouth 11 MINUTES LATE. 16.00 Waterloo-Portsmouth 10 MINUTES LATE.

Monday 07/10/13 06.48 Hounslow-Waterloo 8 MINUTES LATE; all intermediate stops after Clapham Junction AXED DUE TO OPERATIONAL CONVENIENCE. 06.54 Waterloo-Dorking 9 MINUTES LATE DUE TO DUFF STOCK. 09.51 Windsor-Waterloo 6 MINUTES LATE DUE TO DUFF STOCK. 10.35 Waterloo-Weymouth 11 MINUTES LATE DUE TO DUFF STOCK. Passengers on the 11.07 Waterloo-Brentford-Waterloo DUMPED at Clapham Junction DUE TO DUFF STOCK. 11.15 Waterloo-Brentford-Waterloo 10 MINUTES LATE DUE TO DUFF STOCK. 11.20 Waterloo-Reading 8 MINUTES LATE DUE TO DUFF STOCK. 11.22 Waterloo-Weybridge 10 MINUTES LATE DUE TO DUFF STOCK. 11.28 Waterloo-Windsor 8 MINUTES LATE DUE TO DUFF STOCK. 11.33 Waterloo-Kingston-Waterloo 7 MINUTES LATE DUE TO DUFF STOCK. 11.37 Waterloo-Brentford-Waterloo 7 MINUTES LATE DUE TO DUFF STOCK. 11.44 Southampton-Portsmouth 6 MINUTES LATE DUE TO DUFF STOCK. PERSON HIT BY TRAIN ATWEST BYFLEET; NO DIRECT EVENING PEAK SERVICE BETWEEN WOKING AND SURBITON; SOME TRAINS DIVERTED BETWEEN THESE STATIONS VIA HINCHLEY WOOD AND GUILDFORD; HUGE DELAYS.Passengers on the 14.26 Exeter-Waterloo DUMPED at Basingstoke. 15.54 Havant-Waterloo 11 MINUTES LATE and DIVERTED; Woking stop AXED. Passengers on the 16.20 Waterloo-Exeter DUMPED at Basingstoke. Passengers on the 16.24 Portsmouth-Waterloo DUMPED at Guildford. Passengers on the 16.45 Waterloo-Portsmouth DUMPED at Havant. Passengers on the 16.50 Waterloo-Woking DUMPED at Weybridge. 17.00 Waterloo-Portsmouth 19 MINUTES LATE and DIVERTED; Woking and Worplesdon stops AXED. 17.02 Woking-Waterloo AXED. 17.09 Waterloo-Portsmouth 9 MINUTES LATE and DIVERTED via Guildford. 17.20 Waterloo-Exeter AXED. 17.25 Waterloo-Alton DIVERTED via Guildford. 17.32 Waterloo-Guildford DIVERTED. 17.33 Waterloo-Kingston-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK. 17.37 Waterloo-Brentford-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK. All intermediate stops, after Haslemere, of the 17.45 Waterloo-Havant AXED. 17.48 Waterloo-Southampton AXED. 17.50 Waterloo-Yeovil AXED. 17.55/18.25 Waterloo-Alton AXED between Waterloo and Woking. 18.02 Waterloo-Guildford AXED between Waterloo and Surbiton. 18.02 Woking-Waterloo AXED betweenWoking and Weybridge.18.05 Waterloo-Weymouth AXED between Waterloo and Woking. 18.09 Waterloo-Portsmouth AXED between Waterloo and Woking and DIVERTED via Guildford. 18.14/18.35/19.35 Alton-Waterloo AXED between Alton and Farnham. 18.20 Waterloo-Exeter AXED between Waterloo and Basingstoke. 18.30 Waterloo-Portsmouth AXED between Waterloo and Guildford.Passengers on the 18.32 Waterloo-Guildford DUMPED at Effingham Junction. 18.35 Waterloo-Weymouth AXED between Waterloo and Southampton. Passengers on the 18.45/19.09 Waterloo-Portsmouth DUMPED at Fratton. 19.00 Waterloo-Portsmouth 43 MINUTES LATE; all intermediate stops after Haslemere AXED and passengers DUMPED at Fratton. 19.07 Alton-Waterloo AXED.19.07 Guildford-Waterloo 40 MINUTES LATE; all intermediate stops after Effingham Junction AXED. 19.09 Waterloo-Guildford DIVERTED via Hinchley Wood. 19.19 Portsmouth-Waterloo AXED between Portsmouth and Havant.19.25 Waterloo-Alton AXED. 19.42 Waterloo-Basingstoke AXED. 19.42 Waterloo-Shepperton AXED. 19.44/21.44 Southampton-Portsmouth AXED. 19.45 Waterloo-Portswood 20 MINUTES LATE and DIVERTED; Woking and Worplesdon stops AXED. Passengers on the 19.50 Poole-Waterloo DUMPED at Eastleigh. 19.58 Guildford-Waterloo AXED between Guildford and Effingham Junction. 20.10 Weymouth-Waterloo AXED between Weymouth and Dorchester. All intermediate stops, after Fratton, of the 20.15 Portsmouth-Waterloo AXED. 20.16 Waterloo-Chessington AXED. 20.20 Waterloo-Woking AXED. 20.38 Portsmouth-Southampton AXED. 20.39 Waterloo-Southampton AXED. 20.40 Shepperton-Waterloo AXED. All intermediate stops, before Norbiton, of the 20.42 Waterloo-Shepperton AXED. All intermediate stops, after Woking, of the 20.44 Alton-Waterloo AXED. 20.45 Portsmouth-Waterloo AXED between Portsmouth and Fratton. 20.52 Waterloo-Weybridge AXED. 21.09 Chessington-Waterloo AXED. 21.10 Weymouth-Waterloo AXED between Weymouth and Bournemouth. 21.15 Alton-Waterloo AXED. 21.19 Portsmouth-Waterloo AXED between Portsmouth and Guildford. 21.23 Waterloo-Alton AXED between Waterloo and Woking. 21.24 Exeter-Salisbury AXED. 21.28 Portsmouth-Havant AXED. 21.32 Woking-Waterloo AXED. 21.58 Havant-Fareham AXED. 22.30 WaterlooPortsmouth AXED. 22.42 Waterloo-Basingstoke AXED.

Tuesday 08/10/13 06.50 Weymouth-Waterloo REDUCED TO 9 COACHES. 07.32 Woking-Waterloo REDUCED TO 9 COACHES. 07.45 Portsmouth-Waterloo REDUCED TO 9 COACHES. 07.51 Windsor-Waterloo REDUCED TO 4 COACHES. 08.33 Guildford-Waterloo REDUCED TO 4 COACHES. All intermediate stops, after Kingston, of the 09.10 Shepperton-Waterloo AXED. 09.45 Waterloo-Brentford-Waterloo 7 MINUTES LATE DUE TO DUFF STOCK. 10.03 Waterloo-Kingston-Waterloo 10 MINUTES LATE DUE TO DUFF STOCK. 12.00 Guildford-Ascot 10 MINUTES LATE DUE TO NO CREW IN PLACE.13.59 Portsmouth-Waterloo 13 MINUTES LATE; Farnborough and Woking stops AXED DUE TO OPERATIONAL CONVENIENCE. 14.35 Waterloo-Guildford AXED between Waterloo and RaynesPark. 14.53 Ascot-Guildford 7 MINUTES LATE. 15.33 Waterloo-Guildford 8 MINUTES LATE DUE TO NO CREW IN PLACE. 16.05 Dorking-Waterloo AXED DUE TO DUFF STOCK. 16.33 Waterloo-Guildford REDUCED TO 4 COACHES DUE TO DUFF STOCK. 17.20 Waterloo-Reading 17 MINUTES LATE; all intermediate stops after Ascot, except Wokingham AXED DUE TO OPERATIONAL CONVENIENCE. 21.00 Waterloo-Portsmouth 14 MINUTES LATE DUE TO DUFF STOCK.

Wednesday 09/10/13 07.47 Woking-Waterloo 8 MINUTES LATE. 09.09 Reading-Waterloo 9 MINUTES LATE. 09.22 Waterloo-Weybridge 7 MINUTES LATE. 09.33 Weybridge-Waterloo 6 MINUTES LATE. Passengers on the 10.58 Waterloo-Windsor DUMPED at Staines. 11.21 Windsor-Waterloo AXED between Windsor and Staines. 14.39 Reading-Waterloo 7 MINUTES LATE DUE TO DUFF STOCK. 15.03 Weybridge-Waterloo 7 MINUTES LATE. 15.21 Windsor-Waterloo 7 MINUTES LATE; Putney and Vauxhall stops AXED DUE TO OPERATIONAL CONVENIENCE. 16.20 Waterloo-Exeter 18 MINUTES LATE. 16.28 Guildford-Waterloo DELAYED. 17.05 Dorking-Waterloo 8 MINUTES LATE. 17.13/17.57 Waterloo-Kingston-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK. 17.24 Basingstoke-Waterloo 9 MINUTES LATE DUE TO DUFF STOCK. Poole portion of the 17.35 Waterloo-Weymouth 5 MINUTES LATE. 18.24 Waterloo-Dorking REDUCED TO 4 COACHES DUE TO DUFF STOCK. 18.43 Waterloo-Shepperton 5 MINUTES LATE. 18.48 Waterloo-Guildford REDUCED TO 4 COACHES DUE TO DUFF STOCK. 19.26 Exeter-Waterloo 15 MINUTES LATE. 20.33 Weybridge-Waterloo 10 MINUTES LATE; all intermediate stops between Hounslow and Barnes AXED DUE TO OPERATIONAL CONVENIENCE.

Thursday 10/10/13 07.31 Dorking-Waterloo AXED. 07.46 Effingham Junction-Waterloo 15 MINUTES LATE. 08.01 Dorking-Waterloo AXED between Dorking and Leatherhead. 08.17 Woking-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK. 08.33 Guildford-Waterloo REDUCED TO 4 COACHES DUE TO DUFF STOCK. 08.40 Shepperton-Waterloo 10 MINUTES LATE DUE TO DUFF STOCK; all intermediate stops after Kingston AXED DUE TO OPERATIONAL CONVENIENCE. All intermediate stops, before Surbiton, of the 09.03 Waterloo-Guildford AXED. 10.15 Waterloo-Brentford-Waterloo 7 MINUTES LATE. 10.22 Waterloo-Weybridge 7 MINUTES LATE. 16.33 Waterloo-Guildford REDUCED TO 4 COACHES DUE TO DUFF STOCK. 16.44 Fareham-Waterloo 19 MINUTES LATE DUE TO NO CREW IN PLACE. 17.03 Weybridge-Waterloo 5 MINUTES LATE; all intermediate stops after Barnes AXED DUE TO OPERATIONAL CONVENIENCE. Poole portion of the 17.35 Waterloo-Weymouth 6 MINUTES LATE.18.05 Waterloo-Aldershot 8 MINUTES LATE DUE TO DUFF STOCK. 18.20 Waterloo-Exeter 9 MINUTES LATE. 18.35 Waterloo-Weymouth 9 MINUTES LATE. 19.35 Alton-Waterloo 8 MINUTES LATE. 21.07 Waterloo-Brentford-Waterloo 16 MINUTES LATE DUE TO DUFF STOCK; all intermediate stops after Twickenham AXED DUE TO OPERATIONAL CONVENIENCE.