Hamilton, Communicating for Results, 10th Edition, Chapter 02

  1. Formal written messages can be problematic for the following reason/s:
  2. Their brevity can lead to the omission of important details
  3. They often do no include job rationale (important for job satisfaction)
  4. Frame of reference differences can lead to difficult interpretation
  5. All of the above (CORRECT)
  6. None of the above
  1. Formal communication from subordinates to supervisors and managers can be problematic for the following reason/s:
  2. These messages can be distorted or concealed to make them more acceptable to superiors (CORRECT)
  3. The use of e-mail makes this kind of communication travel too quickly
  4. Supervisors and managers do not need to know about suggestions for improvements within the department or company
  5. All of the above
  6. None of the above
  1. Which of the following is an accurate statement about downward communication?

a.Only 20% of downward communication reaches five levels down.

b.Downward communication can increase employee satisfaction.

c.Downward communication can result in information overload.

d.Downward communication should not always be in written form.

e. All of the above statements are accurate. (CORRECT)

  1. What separates scientific managers from bureaucratic managers?
  2. Scientific managers want to improve organizations from the bottom up, while bureaucratic managers believe improvements should occur from the top down. (CORRECT)
  3. Scientific managers want to improve organizations from the top down, while bureaucratic managers believe improvements should occur from the bottom up.
  4. Scientific managers emphasize open, supportive, and friendly communication from subordinates to supervisors, while bureaucratic managers emphasize open, supportive, and friendly communication from supervisors to subordinates.
  5. Scientific managers do not believe that employee productivity is improved by economic motivation, while bureaucratic managers believe that economic motivation is the only way to improve employee productivity.
  1. Which of the following is an accurate statement about informal communication (also called the grapevine)?

a.Informal communication is usually wrong.

b.Informal communication reveals little about the health of the organization.

c.People who regularly use the grapevine tend to be more satisfied with their jobs. (CORRECT)

d.Information travels slower through the grapevine than through formal channels.

e.Managers should avoid using informal communication like the grapevine.

  1. Which theory asserts that concerns such as chain of command and decision making are equally as important as concerns such as morale and personality?
  2. Systems Theory (CORRECT)
  3. Human Relations Theory
  4. Human Resource Management
  5. Scientific Management
  6. Theory X
  1. Which theory suggests that employees’ overall job satisfaction and performance levels are contingent on (a) employee satisfaction with the job, (b) the uncertainty and difficulty of the job, and (c) the communication style of the supervisor?

a.Human Relations Theory

b.Scientific Management

c.Human Resource Management

d.Systems Theory

e.House’s Path-Goal Theory (CORRECT)

  1. Under what model do employees play a large role in decision-making and have free-flowing communication up and down the organization?
  2. Scientific Management Model
  3. Human Relations Model
  4. Human Resources Model (CORRECT)
  5. Traditional Model
  6. Systems Model

9. The traditional manager

a. Has a caring regard for employees

b. Can be seen frequently having lunch with employees

c. Considers employees to be only an element of productivity (CORRECT)

d. Has little concern for production

e.Believes communication should flow freely up and down the organization

10. Frederick Taylor is considered to be:

a. The father of scientific management (CORRECT)

b. The father of the internet

c. A close personal friend of Peter Drucker

d. one of the founders of IBM

e. the founder of the Human Relations Model

11. Fayol and Weber:

a. were contemporaries of Taylor

b. are considered part of the Traditional Model group of theorists

c. favored the bureaucratic approach to management

d. believed organizations should have a clear division of labor

e. All of the above (CORRECT)

12. The Hawthorne Studies

a. Found that workers will improve productivity if you attend to their needs (CORRECT)

b. Found that workers must be coerced to work

c. Took place in one of the plants of Bethlehem Steel

d. Had little effect on productivity

e. Studied the effectiveness of virtual organizations

  1. Communication in a corporate environment generally flows:
  2. Downward only
  3. Downward and occasionally upward
  4. Upward, downward and horizontally (CORRECT)
  5. Upward only
  6. Only though some kind of technical medium
  1. Mutual adjustment, direct supervision, and standardization
  2. Can only be found in the traditional model of organizations
  3. Is found only in start-up companies
  4. Considered to be the three basic types of coordination (CORRECT)
  5. Is rarely used in today’s global companies
  6. Does not occur in virtual organizations
  1. Another name for the Traditional Model is
  2. The Classical Model (CORRECT)
  3. The Hawthorne Model
  4. Pre-scientific Model
  5. The Neo-modern Model
  6. The Systems Model