FOREST ROAD GROUP PRACTICE
1st Floor
308A Hertford Road
Edmonton, London, N9 7HD
Enquiries/Appointments Tel: 020 8344 4550
Fax Number:020 8804 8941
Appointment Cancellation Text No:07926 8114230
Opening Times
8.00am – 6.30pm
Open until 8.00pm Tuesday/Wednesday/Thursday
(Pre-booked appointments only)
Out of Surgery Hours
For medical advice when the surgery is closed
Please Telephone 111
Welcome to Forest Road Group Practice
WHERE ARE WE BASED?
We are situated on the 1st Floor of the Forest Primary Care Centre
We accept patients from N9 postal district, Bush Hill Park andPonders End
HOW TO REGISTER
You can fill in a form at the reception desk or register on-line
at You will be asked to complete
a simple survey to help us understand your needs. Additionally we require one form of photographic identity (i.e. passport, driving licence)
Once registered, you will be given a new patient health check appointment to see a nurse. Please bring any helpful medical information with you for example a list of medication or your child’s Red Book.
SURGERY HOURS AND APPOINTMENTS
Telephone enquiries/ Appointments 8.00am - 6.30pm
The Reception Desk is open8.00am - 6.30pm
Appointments for doctors and nurses are available from
8.30am-11.45am and 3.00pm–6.00pm
Later appointments are available on variable weekdays
(Pre-booked appointments only until 8.00pm)
Please call 020 8344 4550 for an appointment.
Should an emergency arise after 12 midday, please call
020 8344 4550for advice
DISABLED ACCESS
The building is fully accessible for wheelchairs
THE PRACTICE TEAM
Doctors
Dr Sally Jowett
MBBS, DRCOG, DCH, MRCGP, PgCert(medicaleducation), Reg London 1984
Dr Sylvester Mbagwu
MBBS, FWACS, MRCOG, MRCGP, PgCert (medical education),Reg Lagos 1982
Dr Annie Stork
MBBS, BMedsci, MRCGP, PgCert (medical education), Reg Nottingham 1990
Dr Laura Woodhouse
MBBS, BMedsci, MRCGP, Reg 2007 London
Dr Visha Kandasamy
MBBS, BSc, MRCGP, DRCOG, DCH, DFSRH, Reg London 2007
Dr Dipti Tailor
MBBS, MRCGP, DRCOG, BSc, Reg 2007 London
Dr Michelle Malawana
MBBS, DRCOG, BSc, Reg London 2008
Dr Leyan Ham-Ying
MBBS, BSc(Hons), MRCGP, Reg 2010 London
Dr Helen Eldon
MBBS, DCH, DFFP, MRCGP, Reg 1992 London
Dr Yulanie Desai (Maternity Locum)
MB, ChB, Reg 2011 Leeds
Nursing
Charlotte MacCarthy Advanced Nurse Practitioner
Maxine SteeleNurse Practitioner
Larisa NtimPractice Nurse
Karen DaviesPractice Nurse
Rebecca VantPractice Nurse
Buki OgundareHealth Care Assistant
Jacqui WadeHealth Care Assistant
The nursing team provides an extensive range of high quality services
▪Baby immunisations and vaccinations
▪Cervical smears
▪Sexual Health Advice
▪Contraceptive Services
▪Breast Awareness Advice
▪Wound care
▪Travel Immunisations & Advice
▪Health eating / lifestyle advice
▪Help and advice to stop smoking
▪New Patient Health Checks
▪Chronic Disease Management
▪Diabetes
▪High Blood Pressure
▪Well Woman
▪Asthma
Coronary Heart Disease
ADMINISTRATION
Practice ManagerVal Mitchison
Practice Supervisor Alison Gray
RECEPTIONISTS
Our reception team are led by team leaders, Dawn Howell & Mary Lockwood, who will be happy to assist you with any queries
DISTRICT Nurses and Health Visitors
The District Nurses can be contacted on 020 8702 5910
The Health Visitors can be contacted on 020 8702 3374
OUR VISION
- The purpose of the practice is to provide the best possible medical
and psychological care to our patients. Our first priority is to achieve this purpose.
- We are committed to looking after our team and ourselves through respectful personal relationships, good employment practices and an attractive working environment.
- In our work with patients, we aim to balance medical practice based
on scientific evidence, with a wider understanding of what General Practice is often about: a search for meaning in times of illness and distress.
- We do our best to correct the effects of social injustice whenever we
can. Therefore we aim to identify and address the additional needs of the socially and medically vulnerable including infants and children, the elderly, the isolated, the disabled and mentally ill and the victims of political, racial, religious and gender discrimination.
- We are committed to working in collaboration with other agencies including those in the Health and Social Services and to fostering good relations with all carers and their representative organisations.
- We try to resist official, financial or social pressure to do things which make no sense in terms of evidence or social justice, or which may work to the detriment of patients.
- We seek good livelihoods for ourselves, but do not make money our main priority. By choice we have no private patients.
- We aim to promote a culture of learning involving all team members,
and to take a significant part in training other professionals.
- We recognise that there are serious limitations of time and resources
on what we can achieve in the Practice, and we are, therefore, committed to pressing for constant improvements in the Health Service. We encourage and support members of the team who wish to be active in local and national representative organisations.
- We believe that we have an important part to play in promoting health as well as treating illness, but the causes of ill health often lie beyond our reach, so we are also committed to pressing for wider social, political and ecological change.
- We recognise we have responsibility to the health needs of the whole practice population and not just the individual.
TRANSLATION SERVICES
We use a telephone translation service, Language Line. This is an independent translating service and is available to use for all consultations and administrative enquiries. We also use British Sign Language interpreters for our deaf patients or those with hearing impairments.
If you require an interpreter during your consultation, please inform the receptionist when booking so that we can allow more time.
CANCELLING YOUR APPOINTMENT
If for any reason you cannot keep your appointment, please ensure you contact the practice as soon as possible. We have introduced a text messaging service for cancelling appointments. Just text your name, date of birth, appointment date and time to 07926 811423, or cancel your appointment online (see Online Services). This enables us to offer your appointment slot to another patient, so reducing our waiting times and improving our access.
HOME VISITS
If you think you need a home visit, please telephone 020 8344 4550 to request a home visit before 10.30am. Please give as many details as possible relating to your problem and the doctor will telephone you after morning surgery.
TELEPHONE ADVICE
If you have a problem which you feel can be managed over the telephone, please call the practice before midday. A doctor, nurse or appropriate member of staff will return your call later that day. After 12 noon, queries which cannot wait until the next day will be dealt with by the doctor providing emergency services or appropriate member of staff.
OUT OF HOURS SERVICE
If you need medical advice when the surgery is closed please telephone 111. Our out of hours service is currently provided by NHS 111. You may receive telephone advice, a consultation by a doctor based at Barnet and Chase Farm Hospital or a home visit if required.
Alternatively you can attend
Evergreen Walk-in Centre (1 Smythe Close, Edmonton N9 0TW)
onweekends and Bank Holidays only between 8am-8pmorChase Farm Urgent Care Centre 8am–10pm which is open 7 days a week.
Alternatively, North Middlesex Urgent Care Centre is open 9am-10pm
ZERO TOLERANCE
We ask that you treat your GP and practice staff with respect. Forest Road Group Practice operates a zero tolerance policy against abusive behaviour. Any such abuse may result in you and your family being removed from the practice list.
PRESCRIPTIONS
Your may have arranged with your doctor for your prescription to berenewed without seeing him/her every time. If this is the case, you will find a list of your repeat medication attached to the right hand side of yourprescription. You will need to tick the items requested on the list. The slipshould be left in the request box on reception or you can order on line at You can also fax your request to 020 8804 8941. All requests received before 4.30pm will be available for collection after 2 working days. Please do not ask your doctor for repeat medication during your consultation. We do not take requests over the telephone, as mistakes are more likely to happen this way.
Test Results
Blood and Urine Tests usually take 7-10 days to return from the hospital so please allow enough time from when the sample was taken. Please telephone 020 8344 4550 after 2pm for results of your tests. If the results require urgent attention, you will be notified. A member of our administrative team will be able to tell you either that your results are normal or that the doctor will discuss them with you at your next routine visit. Occasionally, you may be asked to phone your GP after surgery to discuss your results. Administrativestaff do not have access to further information and are not qualified to give medical advice. If you are worried, please speak to your doctor.
referral letters
If you are referred to the hospital, your appointment can take up to three weeks to arrive in the post. If you have not received an appointment letter within this time, please telephone the surgery and speak to one of our secretaries who will be able to assist you.
ONLINE SERVICES
You can register for our online service which gives access to booking and cancelling appointments and requesting your regular repeat medication
Confidentiality
We endeavour to observe the confidentiality of all our clients. Patients must be aware that information they give may be recorded, may be shared in order to provide them with care, and may be used to support local clinical audit and other work to monitor the quality of care provided. We have a duty to pass on any information that prevents harm occurring to the individual concerned or others to relevant agencies, for example when a child may be at risk. Where there is no risk of harm, we respect people’s wishes if they ask us not to pass on particular pieces of information.
Please be aware the reception staff are required to open confidential letters in order to assess their urgency
Teaching
Doctors, medical students and nurses may be training in the practice,
you will always be asked for your permission for them to sit in on your consultation
Complaints / Comments
The complaints procedure aims to ensure that all complaints are dealt with fairly, efficiently and thoroughly.
Verbal complaints can be made by asking a receptionist to fill in a form for you, which will be passed to the Practice Manager/Supervisor who will telephone you to discuss your issues.
Written complaints are to be addressed to the Practice Manager who will investigate and respond to you in writing. We welcome any comments you may have in order to improve the service we provide
Computers
Your medical records are stored on computer. We would like to assure you that all information on computer is available only to authorised practice staff and confidentiality is fully respected. We are registered under the Data Protection Act and comply with its requirements including your rights of access to your records
OUR RESPONSIBILITY TO YOU
▪It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.
▪You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
▪You have the right to information about your own health. We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law.
▪We are committed to giving you the best possible service.
YOUR RESPONSIBILITIES TO US
▪Please let us know if you change your name, address or telephone number
▪Please tell us as soon as possible if you cannot keep your appointment so other patients will not have to wait longer to be seen
▪Please remember that home visits are only for patients too ill to visit the surgery. The final decision to visit rests with the doctor.
▪We ask you to treat the doctors and practice staff with courtesy and respect
▪Please read our practice leaflet. This will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask questions if you are unsure of anything.
▪We will give you our professional help and advice. However, remember that you are responsible for your own health and the health of your children.