QUICK REFERENCE GUIDE
OneView Service Center
Quick Reference for Facility Managers
All Rights Reserved © 2008
1 / March 2009
Version 1.1
About OneView Service Center
OneView Service Center is a web-based tool that allows Facility Management to view, create, change, cancel, or close/complete service requests.
Access OneView Service Center
· Open Internet Explorer
· Access your account’s Intranet page and click the OneView Service Center link, or
· Type in the direct URL for your portal.
· https:// ML.thepsc.com
The Service Center Portal appears.
Log In
Enter the User Name and Password in the Log In area on the left side of the screen.
· Click the Log In button.
· Click the Home button to view information for your locations.
o report log in or access problems, call the Call Center at 018008418215
New User Self Registration Key: MetLife1234
Home Page
After log in, the page displays the Summary view which shows the current user’s locations and open service requests.
Click the Home tab at the top of the screen, or choose a Location from the drop-down menu at the top left side of the screen, to show current Service Requests.
In the left column, the Local Bulletin area displays announcements for this building (such as fire drills, scheduled power outages, etc.)
The Language drop-down at the bottom of the window will switch the display language, for accounts where this option has been enabled.
My Resources appears once a location or Home button is selected and displays other announcements and links for this client.
Create a Service Request
· Click the New Request button. Note that you can also choose the Submit tab to begin a new request.
The New Service Request Information form displays.
Enter information to complete the new service request.
· The Service Request should include specific locations and problem details.
· The Facility Manager may also enter a cost center number for occupant billable requests.
· The Facility Manager may enter Authorized and Not To Exceed (NTE) Amounts.
· Click the Keep Request Confidential checkbox at top right of the form to keep the request confidential. Confidential Requests do not display with other open requests on the Home Page.
· Click the Submit Request button once the form is complete.
Browse Active Requests
To View all Active Request for properties that you have management access for:
· On the Home Page, select the property name from the Location drop-down menu.
The Active Requests display.
· Browse through the list using the scroll bar.
· The Date Open, Request Number, Status, Description, and Location are displayed on the screen.
· Click the Request Number to view the request details.
The Service Request Details page displays.
At the bottom of the Request details screen, the Facility Manager has the options to: Complete, Cancel Request, Edit Request, Add Notes, and Print Request.
Search for a Request
You can search for a specific request using the quick search fields on the Home Page, or by using the Search tab to search on multiple fields.
Do a quick search using the Service Request number.
· Type the Service Request number in the search field.
· Click Go button.
The Service Request displays.
· Click on the Service Request Number.
The Service Request detail page displays.
You can also use Advanced Search.
· Click the Search tab in the menu bar across the top of the screen
The Find a service request screen displays.
· Use the drop-down menus , radio buttons , and text fields to select parameters for the search.
For example, to find a Service Request from Jason Wright, click Caller Name drop-down menu, select Contains, and type “Wright” into the text field.
· Click the Search button.
The Search results appear at the bottom of the screen.
· Click a Request Number to view details for the request, or
· Click the Clear button to clear all search fields and begin a new search, or
· Click the Cancel button to return to the Home Page.
Cancel a Service Request
On the Service Request details page:
· Click the Cancel Request button.
The Cancel Request page displays.
· Ensure the Select radio button is active.
· Ensure the Status is Cancelled.
· In Notes type a reason for cancelling the reuqest, if required.
· Click the Cancel Request button.
The Cancel Request Succeeded message displays.
· Click the Done button.
The Cancelled status is displayed on the Service Request details page.
Add Notes
· Click the Request Number to view the Service Request details page.
· Click the Add Notes button.
The Work Order details page displays.
· Enter information in the Add Notes field.
· Click the Update button to save changes.
The Work Order details page displays.
The Add Notes succeeded message appears on the Work Order detail page. The new Note appears below previously entered notes.
· Click the Done button.
Adding a Location
As a building Occupant, you may need to make Service Requests for more than one Location. To add an existing Location to your OneView Service Center account, take the following steps.
· Click the Add Location button.
The MyAccount page displays.
· Ensure the Add New Location box is checked.
· From the drop-down lists select the country, state, city, building and location you want to add.
· Click the Save Changes button when finished.
Saved Changes Succeeded displays on the MyAccount page.
For More Information
Click the Help button to launch the reference guide. If you have additional questions please contact Data Management at . In the e-mail please state your questions and reference the METLIFE account. You will receive and e-mail response back from Data Management about your question.
OneView Service Center – Facility Management / Jones Lang LaSalle, Inc.All Rights Reserved © 2008
1 / March 2009
Version 1.1