Disaster Cycle Services Overview
Design Plan
DISASTER CYCLE SERVICES OVERVIEW
Design Plan (DRAFT)
Submitted by Kimberly Lemoine
8/6/2014
Segment 1: Course OverviewContent
· Course Introduction
· Learning Objectives
· How to navigate the course.
· This course is a pre-requisite for most disaster courses.
· Learners will be required to complete this course in its entirety to receive full credit / Activities
Video #1 /
Reference Pages in GFM: 2-4
Video1. Types of Disasters (could be the same as the first video in DSO)
Shows news clips from the following disasters:
a. Earthquakes
b. Fire (wild and residential)
c. Tornado
d. Hurricane with Flooding
e. Man-made (Boston Marathon bombing?)
f. Transportation (Plane crash) /
Reference Pages in GFM: 1
Segment 2: Impacts of DisasterObjectives: Learners will explain how disasters affect people and communities.
Identify 3 types of needs for people impacted by a disaster.
List 3 ways a community can be affected by a disaster.
Content
Impact on People
Those impacted by a disaster or other emergency may be temporarily or permanently displaced, experience other losses, and become isolated from their families and community. And sometimes it’s difficult for them to get information about how the disaster has affected them individually, or their community.
Needs of People Affected by Disaster
Physical
Emotional
Informational
Impact on Communities
Infrastructure destroyed
Power outages
Local community organizations and responders overwhelmed
Local businesses closed (limited access to fuel, food, other material resources)
Financial / Activities
Interactive Images
Video #2
Knowledge Check / Assessments
1. Which of the following are needs of people impacted by disaster? (multiple choice)
a) Information about the fate of their home.
b) Someone to talk to.
c) A safe place to sleep.
d) All of the above. (correct)
2. In the box below, list 3 ways a community may be affected by a disaster.
Reference Pages in GFM: 5, 7-13. 19
MediaImages that have pop-ups activated by rollover or click
a. Client outside of home destroyed in fire, being interviewed by Red Cross worker, says, “We lost everything. I don’t know where we’ll sleep tonight. My kids don’t even have clothes or shoes to wear to school tomorrow.”
b. Client in Red Cross shelter says, “Thank you for just listening to me. Sometimes, it’s just so overwhelming.”
c. Client asks, “Why is the road still closed? It’s been 3 days. I don’t even know if my home survived.”
Video 2: Impact on Communities (same as in DSO, except for changes due to rebranding)
Shows news clips with the following:
a. Show bridge/road destroyed
b. People finding it hard to get supplies because stores are closed
c. Reporter talking about a power outage
d. Interview with Red Cross rep stating that if the community’s resources are overwhelmed, the Red Cross will use all available resources to help clients recover from disaster.
Segment 3: American Red Cross Response Guidance
Objectives:
Learners will describe how the American Red Cross history, mission and fundamental principles guide disaster response activities.
Relate the history of the American Red Cross mission. Connect the Fundamental Principles to actions in which they are applied.
Describe how Disaster Cycle Services fulfills the American Red Cross mission.
Describe the 3 core processes of the Disaster Cycle Services Model.
Match the core processes with the activities that take place during
Content
The Foundations
Mission - The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Emphasis on: “human”, “emergencies”, “volunteer”, and “donor”
History (brief – unchanged from current DSO)
Fundamental Principles (Activity)
Emphasis on Independence, Neutrality, Impartiality, and Unity
Lines of Service
DCS is just one line of service in the American Red Cross. Others include Preparedness Health and Safety Services, Biomedical Services, Service to the Armed Forces, and International Services
Disaster Cycle Services
Purpose – Build resilience by mitigating against the impact of disasters on clients, meeting urgent human needs, and facilitating recovery, through both direct action and by leveraging and supporting the community’s engagement. This is done by
Core processes
Prepare – To promote awareness of risk and preparedness actions a person, business, organization, or community can take before, during or after a disaster or other emergency to limit the impact of the event and help people and communities bounce back faster and more fully.
Respond – meet immediate disaster- caused needs, assisting a diverse clientele by mobilizing disaster workforce and materials, acting as an information hub, supporting community partners, and working with local governments to coordinate and jointly plan response services.
Recover – address the most serious human needs, using available resources, and coordinating with governmental partners and community leaders to demonstrate our commitment to our clients, to partnership, and the diversity of those we serve, in a manner that builds resilience. / Activities
1. Rollovers in Mission Statement emphasize key words
2. Fundamental Principles Questions Activity / Assessments
Fundamental Principles Questions
Directions: Choose the 2 best answers for each question.
Which of the actions below are guided by the principle of Neutrality? (correct: b, c)
a) Assistance is given fairly and consistently to all affected.
b) American Red Cross volunteers won’t support any one side if there is a political, ethnic, or religious controversy during a response.
c) During a time of war, the American Red Cross will not choose sides.
d) The American Red Cross does not request funding from the United States government.
Which of the actions below are guided by the principle of Unity? (correct: a, c)
a) A volunteer from Georgia arrives in Florida to assist in a disaster response.
b) During a time of conflict, the American Red Cross will not choose sides.
c) Resources from one county may be used in a neighboring community.
d) Alleviating human suffering is the goal of every American Red Cross disaster response.
Which of the actions below are guided by the principle of Impartiality? (correct: b, d)
a) Alleviating human suffering is the goal of every American Red Cross disaster response.
b) Clients of all ethnicities and faiths are invited to use an American Red Cross shelter.
c) The American Red Cross does not request funding from the United States government.
d) American Red Cross assistance is based on a client’s need, not their income level or nationality, or any other demographic factor.
Which of the actions below are guided by the principle of Independence? (correct: a, c)
a) The American Red Cross is not funded by the United States government.
b) A volunteer from Georgia arrives in Florida to assist in a disaster response.
c) An American Red Cross shelter in a county facility can serve clients from other counties, states, or countries.
d) Alleviating human suffering is the goal of every American Red Cross disaster response.
Reference Pages in GFM: 16-18, 38-40, 43-47, 52
Media
1. Red Cross Mission – rollovers on these words with pop-up text
a. Human – Clients are treated with respect and compassion.
b. Emergencies – The American Red Cross focuses on needs of people affected by disasters.
c. Volunteers – In any disaster, more than 90% of work and services are provided by volunteers.
2. Red Cross History (same as current DSO)
3. Graph/chart with the Fundamental Principles
4. Disaster Cycle Services Model – standard graphic with the 3 core processes – all 3 areas fill in blue.
Segment 4: The American Red Cross Prepares
Objectives: Learners will identify actions the American Red Cross takes to help communities prepare for emergencies.
Identify 2 actions the American Red Cross takes during the Prepare process.
Name one way they can help their community prepare.
Learners will identify personal preparedness as a key step in becoming an American Red Cross volunteer.
Identify preparedness resources
Content
The Prepare Process
Activities during the Prepare process focus on providing training and information to families, business, organizations, schools, community groups and partners.
Preparedness Resources
The American Red Cross uses social media, Smartphone apps, community presentations, classes, videos and exercises to educate, train and inform individuals and communities on actions they can take to limit the impact of a disaster and help them recover more quickly and more fully.
Here are some websites and applications you can access for more preparedness information and downloadable apps:
Redcross.org/prepare
Ready.gov
Redcross.org/prepare/mobile-apps
Your county’s or city’s website / Activities
Knowledge Check / Assessments
In the box below name one way that you can help your community prepare for emergencies.
(multiple choice) Which of the following websites contain emergency preparedness information?
a) Redcross.org/prepare
b) Ready.gov
c) Your county’s website
d) All of the above (correct)
Reference Pages in GFM: 19-20, 21-25
Media
a. Image of Disaster Cycle Services Model with the “Prepare” section filled in magenta
b. Image of Red Cross Mobile App site.
c. Hyperlinks for these pages.
d. Image of Red Cross preparedness education display at a community event
e. Image of meeting with Red Cross vested person addressing a diverse audience.
Personal Preparedness graphics from DSO
Segment 5: The American Red Cross Responds
Objectives:
Learners will describe the services the American Red Cross provides to people affected by disasters.
List 5 actions the American Red Cross takes during a disaster response.
Learners will understand how the larger American Red Cross organization supports the local teams and responds to larger disasters.
Know that a disaster response can grow from territorial to regional to divisional and national.
Understand some basic roles of the American Red Cross National Headquarters, pertaining to disaster response.
Learners will identify ways the American Red Cross collaborates with community partners during disaster responses.
Understand that the American Red Cross is a leader in disaster response, but there are other agencies, organizations, and community groups that play important roles in any response.
Content
The Respond Process
The Respond Process begins as soon as the American Red Cross is notified of an event and focuses on meeting immediate needs of individuals and communities.
Notification can come from a client, community member, government, or partner organization
Initial response is done by local employees and volunteer staff
Initial actions may include one or all of the following:
Mass Care (Food and Shelter)
Disaster Assessment (determines what will be needed in order to respond)
Government and Community Partnerships (coordination and resources)
Public Affairs and Fundraising (getting information out and asking for donations)
As the Disaster and Response Scale Up
Every disaster response begins and ends with the local chapter. However, if additional resources are needed beyond the chapter’s capacity, responses can be scaled up. This is often the case when a large area or number of people is affected. In time, the response will be able to scale back down.
A region responds
More resources and staff can be brought in from the neighboring communities, if needed.
The Team Red Cross App can be used to recruit volunteers from the community. (To download this app, click here.)
The division responds if the region needs additional support
More resources and staff from nearby regions can be deployed. Trained volunteers are encouraged to deploy to disaster responses outside their own chapters or regions.
Additional leadership or individuals with specific skill sets are needed.
A national response involves volunteers and resources from other parts of the country.
Additional financial, material, and human resources are available during a large-scale disaster, such as a hurricane or major wildfire.
The American Red Cross National Headquarters provides guidance and support to leaders, divisions, and regions throughout the Disaster Cycle.
All disasters happen locally, and the local American Red Cross chapter or region is involved from beginning to end.
The Community Responds
The American Red Cross is just one organization involved in any disaster response, but we work with others in the community to benefit those affected.
Community partnerships
Examples of specific partnerships
Public and private schools provide facilities for shelters. Faith-based and other organizations manage donations of clothing and school supplies for clients and 0perate kitchens to distribute food.
Companies and community groups provide staff to work with the American Red Cross.
Government agencies provide additional resources for clients.
If necessary, local law enforcement provides security at the shelter.
A local union helps transport materials. / Activities
Scenario with choices and questions imbedded into the story. (see “A Scalable Response” Flowchart attached)
This will include interactive images / Assessments
(Scenario Activity)
Reference Pages in GFM: 26-37, 41-42, 50-51Media
Image of Disaster Cycle Services Model with the “Respond” section filled in magenta
Images with click-activated text boxes for the following:
i. Shelter
ii. Food
iii. Truck or Trailer with Red Cross supplies
iv. Red Cross worker at a site (disaster assessment)
v. Red Cross Public Affairs worker being interviewed
Graphic representing disaster growing from local to divisional (new one, not the old pyramid)
Screenshot of the Team Red Cross Volunteer App
Hyperlink to the Team Red Cross: Volunteer App - http://www.redcross.org/mobile-apps/volunteer-app
Photos/Images of Red Cross responders explaining what they are doing during a response
Photos/Images of ARC working with community partners during the response:
a. School
b. Disaster Kitchen operated by another organization
c. Teams of volunteers with uniforms that aren’t ARC – from RWTC groups
d. Inside a Multi-Agency Response Center (MARC) with the tables for different organizations
e. Government EOC or mobile command post (with signage to make it obvious)
f. Law Enforcement
Segment 6: The American Red Cross Recovers
Objectives: The learner will identify actions the American Red Cross takes during the Recover process.
Identify 2 actions taken to help clients recover.
Content
The Recover Process
During the Recover process, American Red Cross performs a needs assessment and works with community partners, including governmental agencies, to deliver compassionate, consistent and effective services that enable a client to meet their own recovery needs.