ANTONELLA IACCIO

PERSONAL
CONTACT DETAILS / Date and place of birth: 13 July 1979 in Cologna Veneta (VR) - Italy
Nationality: Italian
Address: 12, Woodside Hall, Ticknock Hill, Sandyford, Dublin 18 - Ireland
Phone no.: +353 (0)87 9618163
E-mail:

EDUCATION

Postgraduate Course in Localization entitled Master of Arts in Translation for Information Technology (Localization) organized by Gruppo L10N in cooperation with Libera Università degli Studi “S.Pio V” (Rome) / Jan 2004
Dec 2004
Main topics:
·  Software, online help and Web site localization: translation approach for resource files, documentation files, static HTML pages and dynamic server pages.
·  Computer assisted translation (CAT): translation memories tools. terminology management tools and software localization tools.
·  Localization project management: loc workflow, budgeting and reporting, preparation of a localization project plan and localization kit, cost and QA, project and software development life cycles, resource management and last-minute changes.
Bachelor honours degree in Translation studies in English and French at Libera Università degli Studi “S.Pio V” (Rome) / Sep 1998
Mar 2003
Thesis:
·  Translation, terminology research and creation of a glossary on a medical text from French into Italian.

LOCALIZATION

WORKSHOPS AND

SEMINARS

Microsoft Engineering Excellence Training – Localization Fundamentals
- General orientation to localization at Microsoft, including the discipline’s organization, business strategy, responsibilities, escalation paths, and resources. / 2006
Microsoft Engineering Excellence Training – Localization Project Management
- Step-by-step course on how LPM coordinates and manages the overall progress of the localization project (scheduling, budgeting, vendor management, overall communication, etc.) while working closely with the LE on technical issues.
Seminar on Translation and Localization in Linux
- Concept and key subjects as well as benefits and strategies of Free and Open Software (FOSS localization) / 2004
Seminar on Enterprise Content Management Systems (ECMS) & Globalization Management Systems (GMS)
- Overview of company globalization management (GMS) and Enterprise Content (ECM) systems that provide the infrastructure to control the complex process of adapting, translating and maintaining all of a company's content and information worldwide.

WORK

EXPERIENCE

Global Language Co-ordinator at Lionbridge Ireland in Dublin / Since July 2007
Currently working on MBS Axapta 5.0 for all the released languages/markets
The primary responsibilities are as follows:
·  Perform language pre-sales analysis for customer (Microsoft – MBS);
·  Drive language pre-production on project files assigned and write language instructions (Language Kit), including methodology and translation tools to be used and update is when necessary;
·  Verify integrity and usability of customer glossaries, style guides, TMs and other reference materials from a linguist point of view before distribution to all language teams;
·  Define the most suitable methodology and tools to be used for terminology management and translation memory management in conjunction with CAT/Engineering;
·  Manage global language queries internally, previously filtered by representatives of the local offices, using an online query database available for this purpose and the customer specific bug/query database (Product Studio);
·  Filter and forward unresolved language queries to the customer when all internal resolution avenues have been explored;
·  Adapt the company Language Process best practices to meet customer-specific requirements with a view to improve efficiency, productivity and customer service;
·  Monitor global project language quality metrics and overall project performance of all language teams globally;
·  Ensure that all language teams globally adhere to the language quality cycle and instructions defined for the global project, including all the customer specifics;
·  Support language teams on translation technology and file format issues;
·  Drive customer language review process and interface with customer reviewers when the customer agrees to peer-to-peer communication;
·  Provide input to language task scheduling and budgeting of the global project based on extensive knowledge of the Language Process and the customer requirements;
·  Actively participate and provide Language input in the global project kick-off and post-project review;
·  Actively participate in customer meetings and customer conference calls to address language quality and process issues.
Italian QA Game Tester at GOA Dublin / May 2007
July 2007
The primary responsibilities are as follows:
·  Testing the localized version of "Warhammer online", identifing localizability issues and bugs and reporting them to the technical specialist and/or the Mythic core team;
·  Reproducing the bugs spotted by beta testers and analyzing them to identify the nature of the issues;
·  Working closely with other team members and the program manager in planning and scheduling the workload.
·  Review of ingame dialogs, UI, glossaries and website
Italian International Project Engineer at MSN/Windows Live department in Microsoft Dublin / May 2006-
May 2007
The primary responsibilities are as follows:
·  Backup Loc PM for several Windows Live products (to setup project; to create a lockit and prepare reference material; to control project execution; to track and resolve issues; to communicate and support external Vendor monitoring and answering the linguistic queries);
·  To work closely with other team members and program manager in planning and scheduling the workload, based on the timeframe of the localization cycle.
·  To perform functional and linguistic bug fixing and to cooperate with engineering and testing to ensure the correct fixes are implemented;
·  To be an expert on assigned MSN services, i.e. Merchandising, and to provide training to other team members;
·  To maintain and enhance Italian Windows Live style guide;
·  To determine Key terminology to discuss with the subsidiary representative;
·  To drive, develop and review on an ongoing basis current processes to ensure more efficiency in terms of time and quality;
·  To work closely with in country teams (Subsidiary and SPMs), vendors and external partner to ensure that the services are adapted and meet local market requirements;
·  To localize MSN Services User Interfaces into native language within certain timeframes, with an eye for the highest functional and linguistic quality;
·  To identify localizability issues and escalates those issues to the technical specialist and/or Redmond team.
Language specialist and Project Manager at Keywords Italia s.r.l. / Jun 2005-
Apr 2006
The primary responsibilities are as follows:
·  To setup project; to create a lockit and prepare reference material; to control project execution; to issue POs for the vendors; to track and resolve issues; to communicate and support external Vendor monitoring and answering the linguistic queries;
·  To be in contact with the client and keep the language quality of the assigned projects.
Main freelance translation projects:
·  Localization of Resource Localizer, software application for the localization of resource files.
·  Localization of Avral Tramigo, software application for the localization of Flash files. / 2002-2004

FOREIGN

LANGUAGES

Italian (mother tongue),
English (proficient),
French (proficient).

IT SKILLS

Knowledge of Office suite: attended the Microsoft training on the Office 2007.
Knowledge of Windows OS: currently working on Vista.
Knowledge of Linux and Mac OS.
CAT tools:
·  Translation memory tools: Trados Translator’s Workbench, Trados GXT, TagEditor, SDLX, Logoport.
·  Localization tools: LocStudio, Helium, Passolo, FlexyTrans and Corel Catalyst.
·  Terminology and glossary management tools: Trados Multiterm, Terminology Wizard, Maestro, Lionbridge Linguistic Toolbox.
·  High knowledge of all the Microsoft terminology databases (GIAA, TQC, Termstudio)
Interests:
Strong passion for videogames (PC games, Xbox, PlayStation 2, PlayStation 3 and Nintendo Wii)
A passion for technology, language and multiculturality
Analytical skills
Team Working
Attitude to Problem Solving
Strong attitude and interest in learning new foreign languages

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