Development Directorate Procedure

Benefits Delivery PlanProtect

EVL 2nd Class Mail Delivery

BENEFITS DELIVERY PLAN

EVL 2nd Class Mail Delivery

Change Initiative Lead: Xxxxxxx

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Title: Benefit Delivery Plan for EVL 2nd Class Mail Delivery

Document Owner: Xxxxxx

Created by: Xxxxxx (Change Initiative Lead)

Document History

Document Revision History

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* Add additional rows if more than one name applies

Contents

1.Introduction

2.Project/Change Initiative Background and Objectives

3.Project/Change Initiative Base Data

4.Detailed Benefits & Disbenefits Data

5.Secondary Benefits

6.Summary of Costs and Savings

7.Annex C - Benefit Profiles

1.Introduction

1.1Purpose of the Document

1.1.1 The purpose of the Benefits Delivery Plan is to:

• Provide details of the benefits identified in the following;

Project/Study Brief

BAU Benefits Delivery Plan

• State transaction and volume baselines from which benefits will be measured.
• Identify the business areas impacted by the changes.
• Identify the person(s) responsible for realising the benefits.
• Detail disbenefits and new/additional operational running costs identified.
• State detailed assumptions (providing measures where applicable) on which the achievement of benefits depends.
• Provide detailed benefit information to enable the viability of the project/change initiative to be assessed.
• Form the basis on post project assessment of the Actuals, to determine whether the planned benefits have been realised.
• Set out the process by which the delivery of benefits will be measured.

1.1.2The Benefits Delivery Plan forms a contract between the Business Change Manager and Project Executive (Projects)/Sponsor (BAU) for the management and delivery of benefits within their area of responsibility.

1.2Relationship of the Benefits Delivery Plan to Other Documents.

1.2.2BAU Change Initiative

1.2.3The BAU Business Case (BBC) was approved on 18/10/10.

2.Project/Change Initiative Background and Objectives

2.1Tax discs issued from DVLA as a result of customers transacting using the EVL channel are issued via 1st class mail. This DVLA initiative is to undertake a trial, and subsequently introduce as BAU if successful, to issue EVL tax discs using 2nd class mail.

2.1.1Following successful introduction of 2nd class mail, to undertake a trial of manila envelopes for the issue of EVL discs.

2.2The reason for the initiative is to make financial savings due to:

• the reduction in postage costs, and
• reduced envelope costs (manila envelopes are more cost effective than white)

2.3Initially the trial will be contained to issuing the discs by 2nd class on certain days of the month. If successful, the whole of the EVL run will be issued via 2nd class mail.

2.3.1Following a successful trial of manila envelopes, the whole of the EVL run will be issued via manila envelopes.

3.Project/Change Initiative Base Data

3.1Generic Details

3.2Milestone data

* Add additional rows as required.

4.Detailed Benefits & Disbenefits Data

1. Financial – Postage Savings
2. Financial – Reduced Envelope Costs

5.Secondary Benefits

None.

6.Summary of Costs and Savings

7. Annex C - Benefit Profiles

7.1Financial (1) Postage Savings

7.2Financial (2) Reduced Envelope Costs

Benefit Profile

EVL 2nd Class Mail Delivery

Type of Benefit

Financial Benefit

Date of Profile

23 July 2012

Description of what the benefit/disbenefit is

To issue EVL tax discs via 2nd class mail

Go Live Date of Project/Change Initiative

01 April 2011

Benefit/Disbenefit Go Live Date

01 April 2011

Confidence Level of Achieving Forecast

High

Supporting Tables

Updated Forecast (if required) and date of change /Confidence Level

Monthly Forecast for Year 2012/13

1. Transaction volumes –xxxxxxxx - August - Change to all EVL discs being sent by 2nd class postage
2. 1st Class Mail = Mailsort and CM+ as per attached model
3. 2nd Class Mail = Mailsort and CM+ as per attached model
4. Based on a 93%/7% split in favour of mailsort
5. For future years a Royal Mail Postage increase of xxp per envelope is forecast
6. Over the Christmas/New year period 1st Class Postage used

1. Reduced EVL take-up and increased transaction costs long term if customers return to PO channel
2. Increased requests for duplicate tax discs resulting in subsequent increased postage costs, CEG and LSN activity
3. Increased risk of enforcement on customers unable to comply with legislation (5 day rule)

Benefit Profile

EVL 2nd Class savings

Type of Benefit

Financial Benefit

Date of Profile

22 December 2011

Description of what the benefit/disbenefit is

EVL 2nd Class Manila Envelope - To change the 2nd class envelope from white to manila coloured paper

Go Live Date of Project/Change Initiative

01 November 2011

Benefit/Disbenefit Go Live Date

01 November 2011

Confidence Level of Achieving Forecast

Medium

Supporting Tables

Updated Forecast (if required) and date of change /Confidence Level

Monthly Forecast for Year 2012/13

1. Cost of white envelopes is £xx per 1000 envelopes (Oct 2011)
2. Cost of manila envelopes is £xx per 1000 envelopes (Oct 2011)
3. For future years a xx inflation rate is forecast

Change Management Team Benefit Delivery Plan