Cio Wave Ix
CIO Wave IX Final Questionnaire – English (Spring 2001)
INTRO:
Hello, this is calling from GPC Research. We're a professional public opinion research company. Today we're talking to a random sample of Canadians about some important issues. I'd like to assure you that we're not trying to sell you anything. This study is sponsored by the Government of Canada, your participation is voluntary and all your answers will remain confidential. I'd like to speak to the person in your household who is 18 years of age or older, and who had their birthday last. Is that you?
Yes...... 1
No...... 2
Refused...... 8
SEX:
DO NOT READ Note Gender of Respondent
Male...... 1
Female...... 2
LANG:
DO NOT READ Record Language of Survey
English...... 1
Français...... 2
Q1:
Overall, thinking about the future of the country, how would you describe yourself on a scale from 1 extremely pessimistic to 7 extremely optimistic, with 4 being neither optimistic or pessimistic?
1 - Extremely pessimistic...... 01
2...... 02
3...... 03
4 - Neither optimistic nor pessimistic...... 04
5...... 05
6...... 06
7 - Extremely optimistic...... 07
Refused/ Don't know...... 99
Q1A:
Over the next year or so, do you think Canada's economy will be going better, worse or about the same? Please respond using a 7-point scale where 1 is much worse, 7 is much better and the mid-point 4 is about the same."
1 - Much worse...... 01
2...... 02
3...... 03
4 - About the same...... 04
5...... 05
6...... 06
7 - Much better...... 07
Refused/ Don't know...... 99
Q2A:
Overall, thinking about your own economic future in the next twelve months, do you think it will get much better, slightly better, remain the same, worsen slightly or worsen a lot?
Much better...... 1
Slightly better...... 2
Remain the same...... 3
Worsen slightly...... 4
Worsen a lot...... 5
Refused/ Don't know...... 9
Q3:
Generally speaking, how would you rate the performance of the Government of Canada? Please use a 7-point scale where 1 is terrible, 7 is excellent, and the mid-point 4 is neither good nor bad?
1 - Terrible...... 01
2...... 02
3...... 03
4 - Neither good nor bad...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Refused/ Don't know...... 99
Q4:
Which one of these two statements is closest to your own point of view? [READ LIST)
Canada is headed in the right direction and the Government should maintain its present policies OR1
Canada is headed in the wrong direction and a major change in policies is needed OR.2
Refused/ Don't know (DO NOT READ)...... 9
Q5:
Thinking about the issues facing Canada today, which one would you say the Government of Canada should focus on most? (DO NOT READ + ACCEPT ONLY ONE RESPONSE)
Aboriginals/Native issues...... 01
Agriculture/Farming...... 02
Armed forces/Military...... 03
Canadian dollar...... 04
Crime/Violence...... 05
Deficit/Debt/Government spending...... 06
Economy (general)...... 07
Education/Schools...... 08
Environment/Pollution...... 09
Immigration/Refugees...... 10
Jobs/Unemployment...... 11
Justice system - Young Offenders Act, death penalty...... 12
Medicare/Healthcare...... 13
National unity/Quebec's future...... 14
Native fishing dispute/rights...... 15
Poverty/The poor/Welfare/Homeless...... 16
Social services - pensions/daycare/housing...... 17
Stock market...... 18
Taxes/Tax reform/GST (general)...... 19
Trade/Free trade/NAFTA/Global trade...... 20
None are important...... 21
Other (Specify)...... 88
Don't know/Refused...... 99
Q6:
Thinking now about the community in which you live, what is the most pressing local issue which you believe the Government of Canada should focus on? (DO NOT READ + ACCEPT ONE RESPONSE)
Aboriginals/Native issues...... 01
Agriculture/Farming...... 02
Armed forces/Military...... 03
Canadian dollar...... 04
Crime/Violence...... 05
Deficit/Debt/Government spending...... 06
Economy (general)...... 07
Education/Schools...... 08
Environment/Pollution...... 09
Immigration/Refugees...... 10
Jobs/Unemployment...... 11
Justice system - Young Offenders Act, death penalty...... 12
Medicare/Healthcare...... 13
National unity/Quebec's future...... 14
Native fishing dispute/rights...... 15
Poverty/The poor/Welfare/Homeless...... 16
Social services - pensions/daycare/housing...... 17
Stock market...... 18
Taxes/Tax reform/GST (general)...... 19
Trade/Free trade/NAFTA/Global trade...... 20
None are important...... 21
Other (Specify)...... 88
Don't know/Refused...... 99
Q7:
Canada is facing a set of difficult challenges. Thinking not just of today but over the next five years, what priority should the Government place on each of the following areas? Please rate your response on a 7-point scale where 1 means the lowest priority, 7 means the highest priority and the mid-point 4 means middle priority. How about ... (READ LIST)
Press Enter or hit OK to Continue...... 1
Q7A:
Taxation
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7B:
Unemployment
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7C:
Education
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7D:
Children's Issues
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7E:
Managing the economy
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7F:
Environment
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7G:
Canadian unity
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7H:
Crime and justice
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7I:
Health Care
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7J:
Farm income
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7K:
Food safety
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7L:
Improving Canada-U.S. relations
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7M:
Promoting international trade
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7N:
Aboriginal issues
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7O:
Promoting Canada as a leader in technology
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7P:
Improving Canadians' job skills
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7Q:
Managing the fisheries
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7R:
Managing forest resources
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q7S:
Relations between the federal and provincial and territorial governments
1- Lowest priority...... 01
2...... 02
3...... 03
4 - Middle priority...... 04
5...... 05
6...... 06
7 - Highest priority...... 07
Don't know/ Refused...... 99
Q8:
How would you rate the Government of Canada's performance in each of the following areas? Please use a 7-point scale where 1 is terrible, 7 is excellent, and the mid-point 4 is neither. How about… (READ LIST)?
Press Enter or hit OK to coninue...... 1
Q8A:
Taxation
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8B:
Unemployment
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8C:
Education
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8D:
Children's Issues
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8E:
Managing the economy
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8F:
Environment
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8G:
Canadian unity
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8H:
Crime and justice
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8I:
Health Care
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8J:
Farm income
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8K:
Food safety
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8L:
Improving Canada-U.S. relations
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8M:
Promoting international trade
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8N:
Aboriginal issues
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8O:
Promoting Canada as a leader in technology
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8P:
Improving Canadians' job skills
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8Q:
Managing the fisheries
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8R:
Managing forest resources
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q8S:
Relations between the federal and provincial and territorial governments
1- Terrible...... 01
2...... 02
3...... 03
4 - Neither...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q9:
Thinking about a year from now, please tell me if you think the following will be better or worse for Canada as a whole. Please use a scale from 1 to 7, with1 meaning that things will be much worse and 7 meaning that things will be much better. This time next year, how would you rate...? (READ LIST)
Press Enter or hit OK to Continue...... 1
Q9A:
Taxes
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q9B:
The economy
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q9C:
The health care system
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q9D:
The education system
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q9E:
The number of jobs
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q9F:
The level of crime
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q9G:
The environment
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q9H:
Canadian unity
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q9I:
Food safety
1 - Much worse...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Much better...... 07
Don't know/ Refused...... 99
Q10:
In April the Summit of the Americas was held in Quebec City. Did you see, hear or read anything about the protests related to this meeting?
Yes...... 1
No...... 2
Refused/ Don't know...... 9
Q11:
Thinking about these protests, which of the following two statements is closer to your point of view? (READ LIST)
The protests do not represent the views of most Canadians OR.....1
The protests are about valid points most Canadians care about OR...2
Don't know/ Refused (DO NOT READ)...... 9
Q12:
Now I would like to ask you some questions about Government of Canada services and contact with the Government of Canada. Would you say you are very aware, somewhat aware, not very aware or not at all aware of the Government of Canada's main toll free number 1-800 OCanada
Very aware...... 1
Somewhat aware...... 2
Not very aware...... 3
Not at all aware...... 4
Don't know/ Refused...... 9
Q13:
Would you say you are very aware, somewhat aware, not very aware or not at all aware of the Government of Canada's main website called
Very aware...... 1
Somewhat aware...... 2
Not very aware...... 3
Not at all aware...... 4
Don't know/ Refused...... 9
Q14:
Do you believe the quality of service from the Government of Canada has gotten better or worse in the past 5 years.
Better...... 1
Worse...... 2
No change (Volunteered)...... 3
Don't know/ Refused...... 9
Q15:
Do you believe the quality of service from the Government of Canada will improve or worsen over the next 5 years.
Improve...... 1
Worsen...... 2
No change (Volunteered)...... 3
Don't know/ Refused...... 9
Q16:
In the past 3 months have you contacted the Government of Canada?
Yes...... 1
No...... 2
Don't know/ Refused...... 9
Q17:
In the past three months, approximately how often have you had contact with the Government of Canada? [READ LIST]
Never...... 1
Once...... 2
Two...... 3
Three...... 4
Four or more...... 5
Don't know/ Refused (DO NOT READ)...... 9
Q18:
Thinking about your most recent experience, how did you contact the Government of Canada? (CHECK ALL THAT APPLY READ THE OPTIONS) Did you contact the Government of Canada by….? What about…?
Press Enter or hit OK to Continue...... 1
Q18A:
Telephone
Yes...... 01
No...... 02
Don't know/ Refused...... 99
Q18B:
Internet
Yes...... 01
No...... 02
Don't know/ Refused...... 99
Q18C:
1-800 numbers
Yes...... 01
No...... 02
Don't know/ Refused...... 99
Q18D:
Government of Canada web site -
Yes...... 01
No...... 02
Don't know/ Refused...... 99
Q18E:
Yes...... 01
No...... 02
Don't know/ Refused...... 99
Q18F:
In-person
Yes...... 01
No...... 02
Don't know/ Refused...... 99
Q19:
Did you get what you were looking for? [DO NOT READ]
Yes, all...... 1
Yes, in part...... 2
No...... 3
Don't know/ Refused...... 9
Q20:
How do you rate the overall quality of the service or information you received. Please use a 7 point scale where 1 means very poor, 7 means very good and 4 means neither good nor poor.
1 - Very poor...... 01
2...... 02
3...... 03
4 - Neither good nor poor...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q21:
Would you have preferred to contact the Government of Canada in another way?
Yes...... 1
No...... 2
Don't know/ Refused...... 9
Q22A:
How would you have preferred to contact the Government of Canada? [DO NOT READ ACCEPT UP TO TWO RESPONSES]
Telephone...... 02
Internet...... 03
04
Mail...... 05
In-person...... 06
Computerized kiosks...... 07
Other (specify)...... 88
Don't know/ Refused...... 99
Q22B:
Why do you say that [ACCEPT ONE RESPONSE]?
Open ended comment...... 88
Don't know/ Refused...... 99
Q23:
How would you rate the Government of Canada on the following dimensions of service delivery. Please use a 7-point scale from 1to 7 where 1 means poor and 7 means excellent, and the mid-point 4 means neither poor nor excellent. (READ LIST). How about..?
Press Enter or hit OK to continue...... 1
Q23A:
Being innovative
1 - Poor...... 01
2...... 02
3...... 03
4 - Neither poor nor excellent...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q23B:
Being accessible
1 - Poor...... 01
2...... 02
3...... 03
4 - Neither poor nor excellent...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q23C:
Being reliable
1 - Poor...... 01
2...... 02
3...... 03
4 - Neither poor nor excellent...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q23D:
Being respectful
1 - Poor...... 01
2...... 02
3...... 03
4 - Neither poor nor excellent...... 04
5...... 05
6...... 06
7 - Excellent...... 07
Don't know/ Refused...... 99
Q24:
In the future, do you think you will have more contact, less contact, or about the same amount of contact with the Government of Canada using each of the following methods: [READ AND RANDOMIZE]. How about…?
Press Enter or hit OK to continue...... 1
Q24A:
Telephone
More contact...... 1
Less contact...... 2
About the same amount of contact...... 3
Don't know/ Refused...... 9
Q24B:
The Internet
More contact...... 1
Less contact...... 2
About the same amount of contact...... 3
Don't know/ Refused...... 9
Q24C:
1-800 numbers
More contact...... 1
Less contact...... 2
About the same amount of contact...... 3
Don't know/ Refused...... 9
Q24D:
In-person service outlets
More contact...... 1
Less contact...... 2
About the same amount of contact...... 3
Don't know/ Refused...... 9
Q24E:
The mail
More contact...... 1
Less contact...... 2
About the same amount of contact...... 3
Don't know/ Refused...... 9
Q24F:
Computerized kiosks
More contact...... 1
Less contact...... 2
About the same amount of contact...... 3
Don't know/ Refused...... 9
Q25:
Now I'd like you to consider each of the methods you could use to contact the Government of Canada, and rate them one by one across a series of dimensions.
Press Enter or hit Ok to continue...... 1
Q25A1:
How would you rate the telephone in terms of providing fast service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25A2:
How would you rate the telephone in terms of providing personalized service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25A3:
How would you rate the telephone in terms of providing acessible service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25B1:
How would you rate the Internet in terms of providing fast service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25B2:
How would you rate the Internet in terms of providing personalized service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25B3:
How would you rate the Internet in terms of providing accessible service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25C1:
How would you rate In-person service centres in terms of providing fast service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25C2:
How would you rate In-person service centres in terms of providing personalized service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25C3:
How would you rate In-person service centres in terms of providing accessible service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25D1:
How would you rate the mail in terms of providing fast service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25D2:
How would you rate the mail in terms of providing personalized service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q25D3:
How would you rate the mail in terms of providing accessible service, where 7 would be very good and 1 would be very bad? How about…
1 - Very bad...... 01
2...... 02
3...... 03
4...... 04
5...... 05
6...... 06
7 - Very good...... 07
Don't know/ Refused...... 99
Q26:
Do you think the Internet will improve, worsen or have no impact on how Canadians receive service from the Government of Canada?
Improve...... 1
Worsen...... 2
No change...... 3
Don't know/ Refused...... 9
Q27:
In what way do you think the Internet will <q26:1> how Canadians receive service from the Government of Canada? (ACCEPT UP TO TWO RESPONSES)
Open ended comment...... 88
Don't know/ Refused...... 99
Q28:
In the past 3 months, can you recall seeing, hearing or reading any advertisements from the Government of Canada?
Yes...... 1
No...... 2
Don't know/ Refused...... 9
Q29:
How would you rate access to Government of Canada services from where you live: very easy, moderately easy, moderately difficult or very difficult?
Very easy...... 1
Moderately easy...... 2
Moderately difficult...... 3
Very difficult...... 4
Don't know/ Refused...... 9
Q30:
Can you think of any Government of Canada Departments that have offices in New Brunswick that provide services and information to the public? [DO NOT READ ACCEPT UP TO TWO RESPONSES]
Taxation/ GST/ HST...... 01
Passports...... 02
National defence/ armed forces...... 03
HRD/employment/unemployment insurance...... 04