Central Ymca Qualifications

Job Description

ONEKX CASUAL RECEPTIONIST

Job Purpose:

General reception and administration duties. Responsible for creating a welcoming and professional impression at all times ensuring every member's and guest's needs are fulfilled and where possible expectations are exceeded.

Organisational Context

OneKX forms part of YMCAfitness Industry Training a leading health and education charity.

Activities within OneKX range from health related, studioactivity, local engagement to educational programmes. The reception team are a core function in providing excellent customer care.

Scope and Limits of Authority

• Responsible for all transactions handled personally at reception both cash and card payment transactions.
• Access as required to alarm codes to enable opening and closing procedures to be carried out.

Main Duties and Responsibilities

Reception duties

• Maintain a high profile and a positive, cheerful and efficient presence at the reception desk and in the OneKX at all times.
• To work with the Centre Manager to ensure that health and safety standards are maintained at all times and advises the Health and Safety Representatives of potential risk areas.
• Promote and sell the OneKX “offer” positively.
• Operate all computer transactions efficiently.
• Carry out all bookings, sales and administration procedures accurately. This will involve accessing Mind Body Online and CRM.
• To work with the Centre Manager to explore ways of increasing studio hire revenue.
• Answer telephones promptly and professionally making sure that the caller receives correct information.
• Handle queries and complaints appropriately.
• Co-ordinate the signing in and out of keys, teaching packs and relevant equipment to staff.
• Organisation of the reception rota accordingly and to ensure that reception staff have a copy of the cover list in the event of an emergency.
• Ensure the reception area is kept clear and tidy at all times.

Administration Support

• Identify and recommend efficient administrative systems to meet the needs of customers and staff
• To maintain the SOPS for the building to ensure that all details are correct and up to date. Torecommend any changes that compliment and further develop the existing procedures and systems.
• Maintain a constant knowledge and awareness of current OneKX activities and procedures.
• Identify equipment maintenance needs and stock shortages.
• Ensure banking procedures are adhered to at the start and end of every shift.
• Provide administrative support to the OneKX Centre Manager as directed.
• To send out all course materials to students booked onto the STOTT PILATES® courses.
• Responsible for all royalty submissions to Merrithew Health & Fitness.
• To confirm exams and appointments on a weekly basis for Pilates students.
• To book in students for exams.

Customer Care

• Proactively develop and maintain the highest standards of customer care in all areas of responsibility.

Relationships (Communication)

• Proactively develop positive relationships with customers, teachers and volunteers.
• Maintain effective communication at all times, ensuring that all information is shared with relevant staff.
• Develop and maintain professional working relationships with all Charity personnel.
• Provide regular feedback to your line manager ensuring they are advised of all developments and problems within your areas of responsibility.
• Act at all times in the best interest of the Association to further good public and community relations.

Self Development

• Conduct a continual review of personal performance, seeking to improve effectiveness both individually and as a team member.
• Assist in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with the Club’s Business Objectives.
• Understand and work towards individual, team and business objectives.

General

• Carry out guided tours of the facilities to prospective members when required.
• Attend meetings as required.
• Support member and staff events as appropriate. (e.g Pilates Symposium and any other ad-hoc event)
• Carry out opening and closing procedures for the building as required.

This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description, and according to the needs of the Charity.

Updated: SF 26-6-15