Brewery Arts Centre
PersonSpecification
HouseShift ManagerAcustomerfocused,committedpersonwithaconsistentlyprofessionalapproachtoalltheir dutiesandaconsiderableeyefor,andattentionto,detail.ApersonwhopridesthemselvesontheirhighlevelsofcustomerserviceandwhohasastrongworkingknowledgeofHealthandSafetylegislationandbestpracticeguidelinesrelatingtoeventmanagement.
Apersonwithveryhighexpectationsofthemselvesandothers,withapassionfordetailandtheabilitytomaintaindeliveryataconsistentlyhighstandard.
Essential:
General:
- AverypositiveattitudetowardsEUSAandastrongdesiretoworkfortheorganisationandtohelpto supportfuturedevelopmentstoreachconsistentstandardsofexcellenceforthewholeorganisation.
- Astrongcommitmenttodeliveringagenuinelyworldleadingstudentexperienceforourstudentmembers.
- Astrongcommitmenttothevaluesoftheorganisationandadesiretomakeapositivecontributiontothosevalues.
- Experienceinacustomer-focusedrole
- Experienceofdealingwithexternalstakeholders
- AgoodworkingknowledgeofHealthandSafetyissuesrelatingtopublicspaces,backofhouseareas,licensinglawsandevents.
- Experienceofdealingwith securityissuesrelatingtopremisesandcustomersafetyandhowtominimiserisksoftheft,vandalismandconfrontation
- Experienceofmanagingcustomerflowandqueuesforevents.
- Experienceofmanagingdifficultcustomersinanappropriatemanner.
- Theabilitytomanageandmotivatestaffandvolunteers.
- Theabilitytoco-ordinatemultipleeventsatoncewithalarge teamofstaffwhilstbeingabletoactasamaincontactpointforstaffandcustomers.
- The ability to risk assess future events to ensure the correct level of staffing and customer safety.
- Strongattentiontodetailandaprideinmaintainingaccuraterecords.
- Acommitmenttoandunderstandingofongoingstaffprofessionaldevelopment.
- Excellentcommunicationandinterpersonalskills.
- Strongorganisationalskillsandtheabilitytoprioritise.
- Theabilitytobuildandmaintaingoodworkingrelationshipswithfellowstaffandmembers/customers.
- Awillingnesstolearnnewskillsasrequiredandundertakeappropriatetraining.
- Experienceofmanagingstaffrotasandtheabilitytomanageandmotivatestaff.
- Theabilitytodemonstrateapositive,helpfulandwelcomingattitudetomembers,otherstaffandcustomersandtheabilitytobuildandmaintaingoodworkingrelationshipswithfellowstaff.
- Theabilitytomaintainamatureandcalmdispositionatalltimes.
- Highpersonalstandardsofperformanceandprideinyourworkandhighexpectationsofyourteamandorganisation.
- Awillingnesstolearnnewskillsasrequiredandundertakeappropriatetraining.
- Smartandcleanpersonalappearance.
- Enthusiasm,imaginationandambition.
- Flexibilityintermsofhoursworked/shiftpatternsandtheabilitytoworkintheeveningsandweekends.
- Theabilitytomaintainagoodsenseofhumour.
- Experienceofcashhandling.
Desirable:
- Experienceofassistinginthedeliveryofstafftraining, inductionprocesses and ongoing personal development.
- PersonalAlcoholLicence
- SIAqualification
- FirstAidCertificate
- StrongITskills
- Experienceofworkingwithvolunteers.
- Workingknowledgeofalarmsystems
- Workingknowledgeofevacuationprocedures
- Experienceofworkingwithonlineroombookingsystems(particularlyArtifaxEvent)
- BasicFoodHygieneCertificate
- Drivinglicense
- Experienceofworkinginastudentbarenvironment
- Experience of working in a nightclub environment
- Experienceofworkingin a theatre environment