3 Greenfields Avenue, Banwell, North Somerset

3 Greenfields Avenue, Banwell, North Somerset

Elaine Russell

3 Greenfields Avenue, Banwell, North Somerset

01934 820988

07580334332

Personal Profile:

Being highly experienced in mostaspects of office administration andaccounts, working for over 20 years in Spain, in an office environment, I am passionate about continuing my career in this field and feel I could bring a wealth of experience and knowledge to any role I undertake. I completed ‘Informatica’ in 2005, which is the Spanish equivalent to Excel, Office, Access and have been responsible for ‘in house’ finances. I am happy to continue to do any courses needed to update my skills.

Key skills:

  • Excellent communicator and the ability to deal with people at all levels
  • Good computer skills including Excel, Office and Access.
  • Extremely well organised and able to manage my time effectively
  • The ability to take ownership and responsibility for my work
  • Customer focused telephone handling and administration skills
  • Fluent in Spanish

Employment History:

Pontins, Brean Sands Holiday Park Receptionist Jul 2013 – Nov 2013

  • Preparing welcome packs with keys etc.
  • Helping resolve any issues brought to my attention
  • Checking reservations
  • Dealing with clients on a day to day basis
  • Working with a computer
  • Cashing up at the end of each day

Property Care InternationalReservations Assistant2005-2011

  • Dealing with customers enquires about properties to rent
  • Following up when payments were due
  • Organising car hire and taxis
  • Helping resolve any problems when clients were in resort
  • Keeping information books updated for each property
  • Making sure that all properties comply with health and safety standards
  • General office work and administration
  • Use of Teragest accounts package

Spanish Harbour HolidaysCustomer Service Representative2000-2005

  • Dealing with agents in resort to reconfirm bookings of villas and apartments
  • Preparing welcome packs for each client and visiting them in their property
  • Making sure everything about their car hire or transfer went smoothly
  • Resolving any problems that may have arisen
  • Doing health and safety checks on each property
  • Completing reports, monthly expenses and keeping paperwork up to date

Magic of Spain, Magic Travel Group,Customer Service Representative1990-2000

  • Liaising with various hotels regarding customer bookings
  • Conducting regular hotel health and safety checks
  • Resolving any customer issues before and after they arrived
  • Preparing monthly accounts for in resort spending

Education and Training:

Generalitat de Cataluñya Spain

3 month computer course working with Word, Excel and Access (equivalent to ECDL)

(Certificate obtained)

Motherwell Technical College, Motherwell

Private Secretary, the qualification included audio typing, communication, office practice, shorthand I and II (passed with distinction)

The Park School for Girls, Glasgow

O’levels achieved in English, Geography, Arithmetic, Maths, APH and Biology

Highers in English, Maths and Geography

Hobbies and Interests:

I am a keen photographer and I like to capture all aspects of nature. I like to garden in my spare time and enjoy the outdoors. I enjoy genealogy and researching my own family tree.

I am an avid reader and like to go to the cinema on a regular basis.

References:

Available on request including present manager

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