WFC Operations Directord

WFC Operations Directord

BACKGROUND

Wildlife Fundraising (Central) Limited is a not for profit company, wholly owned by a partnership of 8 Wildlife Trusts. The company was formed in 2013 to provide face-to-face (F2F) membership recruitment services for the members of the company.

Wildlife Trust Members are vital as a key source of income and volunteers; and with over 150,000 members in our area of operation, they provide a powerful mandate for the Trusts to undertake their conservation work and to have significant local influence. Membership often provides the only stable, predictable source of income to the Trusts.

WFC seeks to deliver value to our Member Trusts by supplying face-to-face (venue based) member recruitment services.

Teams of Recruiters, led by a Team Leader or Area Coordinator, work at pre-arranged venues such as supermarkets, local events and county shows across 12 counties; Essex, Hertfordshire, Berkshire, Buckinghamshire, Oxfordshire, Bedfordshire, Cambridgeshire, Northamptonshire, Warwickshire, Birmingham, Leicestershire, Lincolnshire.

This method uses a static display or activities to assist the recruiters in engagingwith the public to gain memberships.

JOB PURPOSE

• Provide professional operational leadership and to deliver WFC’s member and value targets for our Member Wildlife trusts.
• Establish and implement a culture of performance management to ensure targets are met
• To manage the team of membership recruiters, Team leaders and Area managers to deliver WFC operational goals and objectives
• Develop and maintain WFC’s capacity to operate in a challenging environment and maximise income streams.
• To provide/facilitate high quality training to recruiters both initially and on-going to maintain performance standards and sustain the ethos of our client Trusts.
• To screen and select suitable applicants for interview in line with business requirements.

PAY

• Basic salary range - £35,000 - £40,000, with additional commission based on 1.5% of member value including Gift Aid.
• OTE a further 0.5% when exceeding annual value and member number targets in each of the Member areas.
• 3% employer contribution to company pension scheme
• Usual business expenses

LOCATION

• Oxfordshire office base/ home with travel across member Trust counties.

REPORTING LINE

• Company Chief Executive

STAFF MANAGEMENT

• Team Leaders/Area Managers – x6
• Venue Coordinators – x3
• Membership Recruiters – approx 60

KEY RESPONSIBILITIES

Operational

• Build a successful team to deliver agreed membership recruitment and value targets for the Member Trusts
• Performance manage Area Managers/Team Leaders to deliver agreed membership recruitment targets in their areas
• Performance manage Venue Coordinators to ensure that required good quality venues and events are secured for membership recruitment
• Performance manage Recruiters directly when reporting to this role
• To develop and deliver operational plans and ensure that performance targets are met
• To deliver a high quality, effective service that responds appropriately to the needs of our clients.
• Ensure the successful recruitment and induction of new Recruiters
• Provide mentoring, on-going training and regular communication to Recruiters
• Act as Client Manager for the member Wildlife Trusts who receive the company’s services – ensuring good quality of service provision and exchange of ideas and information
• Undertake regular analysis of recruiter, venue and event performance statistics
• Commissioning all necessary recruitment materials and equipment
• To contribute to WFC’s strategic development to ensure long term financial stability and ensure we deliver value to our Member Trusts.

Human Resources

• To lead, support and develop effective Team Leaders/Area Co-ordinators and Recruiters.
• To ensure that HR services and policies developed by the HR function are fit for purpose and that policies arecommunicated and implemented appropriately to the field staff.
• To monitor the relevant legal, regulatory, and good practice requirements and ensure staff understand and implement them.

Financial

• To contribute to the annual budgeting process
• To monitor and manage budgets and expenditure in areas of responsibility.

Other

• Any other duties as delegated by the line manager.

PERSON SPECIFICATION

MEASUREMENTS OF SUCCESS

• Annual membership recruitment and value targets are met or exceeded
• Compliance with all the relevant organisational policies and procedures
• Evidence of growing our own talent at management level – clear progression and succession planning

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