Trainer S Delivery Guide Certificate II in Security Operations

Trainer’s Delivery Guide  Certificate II in Security Operations

Trainer’s Delivery Guide

supporting:

CPP20207 Certificate II in Security Operations

covering the following core units of competency:

CPPSEC2001A Communicate effectively in the security industry

CPPSEC2002A Follow workplace safety procedures in the security industry

CPPSEC2003A Work effectively in the security industry

CPPSEC2004A Respond to security risk situation

CPPSEC2005A Work as part of a security team

CPPSEC2006A Provide security services to clients

 Commonwealth of Australia 2008

 Commonwealth of Australia 2005Version 1:051

© Construction & Property Services Industry Skills Council 2008

This work is copyright, but permission is given to trainers and teachers to make copies and contextualise the resources for use within their own training organisation or in a workplace where training is being conducted. This permission does not extend to making copies for use outside the immediate training environment for which they are made, or the making of copies for hire or resale to third parties.

For permission outside these guidelines, apply in writing to the:

Chief Executive Officer

CPSISC

PO Box 151

Belconnen ACT 2616

This work was first published in 2005 with the assistance of funding provided by the Commonwealth Government through the Department of Education, Science and Training, now known as the Department of Education, Employment and Workplace Relations. The 2008 publication has been updated to reflect changes to the national units of competency.

The views expressed in this work do not necessarily represent the views of CPSISC. In addition, CPSISC does not give warranty or accept any legal liability in relation to the content of this work.

DEVELOPED BY:

Construction and Property Services Industry Skills Council

PO Box 151

Belconnen ACT 2616

Tel: 02 6253 0002

This guide was developed in consultation with representatives of the securityindustry by BMA Consulting to support the implementation of the CPP07 Property Services Training Package.

 Commonwealth of Australia 2005Version 1:051

Trainer’s Delivery Guide  CPP20207 Certificate II in Security Operations

Contents

Introduction...... 1

The security industry – a national focus...... 2

Workplace English Language and Literacy (WELL) program...... 3

National Reporting System (NRS)...... 4

Workplace literacy...... 5

Links to industry units of competency...... 6

Role of the trainer...... 13

Section 1 Using the CPP20207 support resources...... 16

What is the purpose of these resources?...... 17

Identifying candidates with LLN support needs...... 18

Contexts of use...... 19

Relationship to the AQTF...... 20

What resources are available?...... 22

Section 2 Identifying learning and development needs...... 25

Tools for providing support with LLN...... 27

The self-assessment process (Recognition Application)...... 40

The formal assessment process...... 49

Section 3 Using the candidate's guide (Part A - learning activities)...... 51

Learning activities...... 52

Toolbox activities...... 52

Section 1: communicating with clients and colleagues...... 53

Section 2: working safely in the security environment...... 58

Section 3: working effectively in the security environment...... 63

Section 4: working in a team environment...... 68

Section 5: providing client service...... 71

Section 4 Using the candidate's guide (Part B - workplace activities)...... 76

Workplace activities...... 77

Toolbox activities...... 77

Using Part B of the Candidate’s Guide...... 78

Section 6: responding to a security risk...... 79

Glossary of terms...... 88

Contacts...... 95

 Commonwealth of Australia 20081

Trainer’s Delivery Guide  CPP20207 Certificate II in Security Operations

Introduction

This guide is designed to assist trainers using the core units of competency within the CPP20207 Certificate II in Security Operations. The qualification forms part of the CPP07Property Services Training Package. The guide supports the development of workplace communication skills embedded within the core units of competency in the qualification.

The guide explains your role as a trainer in a competency-based assessment and training process and how the CPP07 Property Services Training Package supports the integration of learning in the workplace. The workplace communication skills of candidates must be considered at each stage in the learning process.

This guide is for coaches, mentors, supervisors, teachers, trainers, tutors and workplace trainers. Throughout the guide, the term ‘trainer’ is intended to encompass all of these roles. In addition, term ‘training’ refers to the learning options available to candidates/learners to help them to develop competence in six of the core units of competency from the CPP20207 Certificate II in Security Operations qualification:

In this guide, the term ‘candidate’ has also been used to represent learners who are working through a training process designed to develop competence, or undergoing an assessment process to have their competence assessed. A candidate can either be a person who is already working in the security industry, or a person who wants to enter the industry and has no (or little) recent industry experience.

 Commonwealth of Australia 20081

Trainer’s Delivery Guide  CPP20207 Certificate II in Security Operations

The security industry – a national focus

It is estimated that the security industry in Australia is worth almost $5 billion dollars per annum. The industry is continuing to grow, particularly in light of the number of major events hosted by Australia in the new millennium, and the increased threat of terrorism.

Large public events such as the Sydney 2000 Olympics, the World Masters Games in 2002, the 2006 Commonwealth Games in Melbourne, and more recently, the 2008 FIFA Congress and World Youth Day in Sydney, have added to the demands on security personnel throughout Australia.

The security industry is also acquiring a number of traditional police roles such as those relating to security at football matches, concerts, government buildings and even private housing estates. The roles and public perception of security personnel are changing and broadening.

With the growing demands on the industry, government regulatory bodies, licensing requirements, the community and the industry itself, all have an expectation that security operatives will be more professional, client focused, and competently trained to deal with a range of security issues.

Underpinning these requirements, is effective workplace communication skills which are critical to effective performance as a security operative. These skills are required on a daily basis for communicating with colleagues, clients and the public, and responding to security risk situations, for example using conflict resolution and negotiation skills.

 Commonwealth of Australia 20081

Trainer’s Delivery Guide  CPP20207 Certificate II in Security Operations

Introduction

Workplace English Language and Literacy (WELL) program

The security workforce has traditionally tended to be one with workers with low levels of language and literacy skills. Improved communication skills are now vital in this industry and trainers need resources which supply them with appropriate materials and methodologies to help candidate’s who need literacy support through the training program.

The development of this Trainer’s Delivery Guide, and the related Candidate’s Guide and Assessment Guide for the CPP20207 Certificate II in Security Operations, was funded by Workplace English Language and Literacy Program (WELL). That program is managed by the Commonwealth Department of Education, Employment and Workplace Relations (DEEWR).

The main aim of the WELL program is to provide candidates with the English language, literacy and numeracy skills they need to make a full contribution to their workplace training. The WELL program supports their aims by funding language training that is integrated with vocational education and training, preferably based on an endorsed Training Package.

 Commonwealth of Australia 20081

Trainer’s Delivery Guide  CPP20207 Certificate II in Security Operations

Introduction

National Reporting System (NRS)

The focus of these learning resources is on achieving improvement of literacy and language levels in the narrow context of a security operative in the workplace. Therefore, the language learning is integrated with the industry training, not necessarily in general language levels or the broader context of the candidate’s life.

The tool used to assess these language and literacy skills is called the National Reporting System (NRS). This is a nationally recognised tool for identifying levels of language competence and reporting outcomes of adult English language, literacy and numeracy programs. The NRS is designed to be used with both English as a Second Language (ESL) and Adult Literacy and Basic Education (ALBE) programs. NRS is not a teaching curriculum. There are however various State-accredited literacy curricula and certificates.

How does the NRS relate to security industry training?

If candidates in security training are to successfully meet the industry units of competency, then their language, literacy and numeracy skills may also need to improve. Consequently, as trainers, it is essential that it be clearly understood what level of language competence is necessary to manage the course (ie, minimum entry level), and what level of language competence is acceptable for candidates upon completion of the course (ie, competent exit level).

The NRS is based on 5 levels of competence, with level 1 being the lowest and level 5 being the highest. Each level signifies an increase in the complexity of the language, literacy and numeracy involved as well as a broadening of contexts in which those skills are used, and increasing independence for the person performing the tasks. Within these levels of competence, there are 5 broad ‘skill areas’. These include:

• Reading
• Writing
• Oral communication

• Learning strategies
• Numeracy

The language, literacy and numeracy requirements of a candidate undertaking the CPP20207 Certificate II in Security Operations have been mapped against the NRS levels in accordance with the above skill areas.

Workplace literacy

Workplace literacy is the language skills of speaking, listening, reading and writing, and numeracy. Almost all jobs these days require language or numeracy skills. Workplace literacy involves the use of a range of communication skills which require candidates to describe, explain, locate, organise and use information.

Examples of workplace literacy include:

• reading and using different types of information eg, work instructions, letters and notices, electronic data and memoranda
• writing and recording information eg, incident report forms, shift logs, security notebooks and report sheets
• listening to different types of information eg, work instructions from supervisors, information in training sessions and requests from clients
• giving different types of verbal information eg, discussing problems and offering solutions, reporting incidents to the supervisor
• performing a range of numeracy tasks eg, locating and reading numerical information within work tasks or instructions, estimating time required to perform a task or estimating a quantity of supplies to be ordered.

Many people within the security industry have literacy and/or numeracy difficulties for a variety of reasons, for example:

• they may have missed out on their basic education, or left school early
• they may come from a cultural background where English was not their first language
• they may have a specific learning disability or difficulty
• they may have an intellectual disability.

Some individuals may belong to more than one of these groups (eg English may not be their first language, and they have a learning difficulty). As a trainer, it is important for you to understand the importance of the workplace communication skills within units of competency, and to identify people who might have difficulties and assist them to access LLN support as part of their learning. This is also a requirement of the Australian Quality Training Framework (AQTF).

Links to industry units of competency

A Training Package contains a set of nationally endorsed units of competency, groups of which form nationally recognised qualifications at different levels. These qualifications range from entry-level through to senior management.

The units of competency contained in the CPP07 Property Services Training Package identify the skills and knowledge a candidate needs to demonstrate when undertaking workplace tasks in the security industry. Vocational language, literacy and numeracy skills are an essential requirement for working effectively; therefore workplace communication requirements are embedded in units of competency. An effective trainer/assessor needs to integrate vocational language and literacy requirements into training and assessment processes.

The activities in this resource will assist trainers to design and deliver a valuable program that will assist the development of underlying literacy skills from parts of the core units within the CPP20207 Certificate II in Security Operations.

Activities to assist learning

Learning activities that support the workplace communication aspects of the units which are the focus of this guide are provided in the Candidate’s Guide and linked in this resource in Sections 3 and 4.

The Candidate’s Guide comprises two booklets. Part A includes Sections 1-5 which provide ‘learning’ activities closely linked to five of the core units of competency (ie, CPPSEC2001A Communicate effectively in the security industry, CPPSEC2002A Follow workplace safety procedures in the security industry, CPPSEC2003A Work effectively in the security industry, CPPSEC2005A Work as part of a security team, and CPPSEC2006A Provide security services to clients). Part B of the Candidate’s Guide contains Section 6 which provides ‘workplace’ activities focused on the unit ‘CPPSEC2004A Respond to security risk situation’ which is integral to the qualification.

In themselves, the activities will not be sufficient for a candidate to demonstrate full competence in any of the subject units. The activities in the Candidate’s Guide have been designed to be used by you to support candidates undertaking training in these units of competency from a language and literacy perspective, and should be used in conjunction with other vocational skills learning resources.

The table on the next page maps the workplace communication activities in the Candidate’s Guide (Parts A and B) against the identified core units from the CPP20207 qualification.

 Commonwealth of Australia 20081

Trainer’s Delivery Guide  CPP20207 Certificate II in Security Operations

Introduction

Mapping of workplace communication activities to the core units of competency – CPP20207 Certificate II in Security Operations

Mapping of workplace communication activities to the core units of competency – CPP20207 Certificate II in Security Operations (continued)

Mapping of workplace communication activities to the core units of competency – CPP20207 Certificate II in Security Operations (continued)

 Commonwealth of Australia 20081