The New NDIS Marketplace from Surviving to Thriving

The New NDIS Marketplace from Surviving to Thriving

The New NDIS Marketplace – from Surviving to Thriving

Developed by SSE in response to sector consultations, this program is tailored to not-for-profit organisations transitioning to the NDIS who have questions around how to build a more customer centric organisation, how to identify and respond to new market opportunities and how to lead and manage change in a time of uncertainty.

Our style is very pragmatic. Speakers are invited to share their experiences and learnings, mini workshops are planned to reflect on and practice new approaches, and time is provided in program for learning to take place through questioning, practical exercises, reflections and debriefs.

To give you a flavour of the calibre and variety of speakers, you can expect to explore the key topics through the lens of government, not-for-profits and corporates;

Michael Scott – Brand, Customer Experience and Marketing Transformation at Myer

An inspiring leader and change agent with twenty-one years of impressive commercial and marketing outcomes that have been delivered across diverse industries within world-class organizations such as Virgin Australia, Nike, McDonald’s, Coles Myer and the Australian Football League.

His strong sporting background has ensured a commitment to building high performance teams and cultures that deliver shareholder value through teamwork and connection with boards, management and peers.

Phil Hay–Head of Life Insurance, BT

Phil joined BT in 2008 and is responsible for BT Financial Group’s Life Insurance business. Setting an ambitious strategy he also drives an agenda of innovation and progress. Phil holds a genuine belief in the power of life insurance and its benefits for all Australians He and his team have developed and delivered a range of innovative products and services including homemakers’ insurance, key person business insurance and a multi-award winning claims process.

Michael Goldsworthy, MD and Principal Consultant, Australian Strategic Services

For over 22 years, Michael has specialised in facilitating and working with the boards, chief executive officers and senior managers of community businesses/Not-for-Profits (NFPs).
He has undertaken over 5000 projects with NFPs throughout Australia, some 70% being in regional, rural and remote Australia. He has completed 216 amalgamation or merger projects.
Projects fall into four broad categories: governance projects, Chief Executive Officer & Senior Management Team development projects, business/service or organisational development projects and peak body or industry association projects.

Liz Forsyth, Executive Director at Northcott Innovation

Liz has been charged with developing an understanding of the customer experience, and driving innovation across all aspects of Northcott’s business. Liz will facilitate a workshop, sharing some of the tools and techniques she has employed, which promises to be an engaging and powerful learning experience.

Rene Vanderloos – former GM Strategic Marketing and Innovation at NRMA

Rene had a unique and exciting opportunity to lead an internal incubator at NRMA to develop innovative new products and services to maintain NRMA’s relevance and viability into the future. Rene will share the process, learning and outcomes of this.

Peter Horsley, Founder Remarkable Inclusive Tech Accelerator,CerebralPalsy Alliance

Peter will talk about innovation and designing services in response to customer insights. He’ll recount CPA's journey of founding tech incubator Remarkable, discuss principles that informed its goals and share ideas about how to develop, test, refine and market innovative ideas.

Gordon Duff, GM Policy and Research at NDS and Cain Beckett, Branch Manager (Markets and Pricing) NDIA

Gordon and Cain will share their knowledge and insights to inform your understanding of the broader market context, and respond to any burning questions you have around transitioning.

Other speakers include;

  • Deborah Hoffman, Consultant, former experience CPA, LWB and NDS
  • Libby Ellis, FounderInCharge
  • Cathy Quinn, GM Customer and Community Relations, Sylvanvale
  • Hugh Valmar, CEO Valmar Support Services, ACT trial site
  • Kerry Stubbs, CEO Northcott
  • Jessica Mawson, Northcott (formerly Cass, Wagga)
  • Claire Robbs, CEO Life Without Barriers
  • Caroline Alcorso, National Manager Workforce Development NDS
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