Supervises Students Carrying out Practical Work, Advising and Assisting Where Necessary

IT Trainer

Job Title / IT Trainer
Faculty/ School/Department / IT
Responsible to: / IT Training Manager
Responsible for:
Job Purpose
The provision of learning and development processes in order to develop the professional, business and/or technical skills required by the organisation.The postholder will contribute to the maintenance and updates of training records and training catalogue.
Delivering learning activities to a variety of audiences, this role will support the transfer of business and/or technical skills and knowledge and the promotion of professional attitudes in order to facilitate learning and development. Uses a range of techniques, resources and media (which might include eLearning, virtual classrooms, self-assessment, peer-assisted learning, simulation, and other current methods).
Main activities and responsibilities

Teaches, instructs and/or trains students in IT knowledge, techniques and skills using appropriate methods, equipment and materials. The students may be of differing levels of ability and are likely to have no background in IT.
Supervises students carrying out practical work, advising and assisting where necessary.
Provides detailed instruction where necessary and responds to student questions, seeking advice in exceptional conditions beyond own competence.
Assists with the development of examples and case study material for use within pre-defined courses
Contributes to the maintenance and updates of training records, training catalogue and learning management system content
Has achieved proficiency at Level 3 in another relevant SFIA Skill and has successfully accomplished the development of some training materials. Probably holds a professional/teaching qualification.
Shows an aptitude for creating structured material in a clear understandable way.

Additional Key Requirements:
Managing People and Resources
Has some responsibility for the work of others and the allocation of resources
In predictable and structured areas, may supervise others.
Makes decisions whichmay impact on the work assigned to individuals or phases of projects.
Communication
Required to communicate fluently orally and in writing, and to present complex technical information to both technical and non-technical audiences.
Collaborative working
Works with and influences team and specialist peers. Influences customers at account level and works collaboratively with colleagues across the University.
Has working level contact with customers and suppliers.
Contributes fully to the work of teams and appreciates the wider field of information systems, and how own role relates to other roles and to the University.
Initiative, problem solving and decision making
Uses discretion in identifying and resolving complex problems and assignments.
Usually receives specific instructions and haswork reviewed at frequent milestones.
Determines when issues should be escalated to a higher level.Interacts with and influences department/project team members.
Applies methodical approach to problem definition and resolution.
Understands and uses appropriate methods, tools and applications.
Demonstrates an analytical and systematic approach to problem solving.
Plans, schedules and monitors own work competently within limited deadlines and according to relevant legislation andprocedures.
Absorbs and applies technical information.
Works to required standards.
Work Environment
Be aware of the risks in the workplace and potential impact on own work and that of others.
Depending on area of work, conduct risk assessments, take steps to reduce hazards and take responsibility for the health and safety of self and others.
Person Specification

Probably educated to bachelor degree level or holds a relevant professional qualification.
Has gained experience (some at Level 3) in any relevant SFIA Skill. May hold a teaching qualification.
Has a detailed practical understanding of the topics to be taught. Shows an interest in, and proven aptitude for, teaching, instruction and training activities. Has above average communication skills and a good personal presence.
Has gained experience in other SFIA Skills at Level 3, with exposure to training of IT practitioners.
Possesses an appreciation of the tools and support services available within the training arena.
Understanding of concepts and/or practical applications of one or more specialist topics in sufficient depth to develop and conduct learning interventions covering the topics.
Knowledge of the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available.
Familiar with methods and techniques for delivering effective presentations, making effective use of own time and creating and delivering effective learning and development.

Special requirements
Able to undertake duties at different premises including any University campus as required.
Travel may be necessary from time to time in order to attend conferences and events, undertake University business and effectively represent the University in key professional networks.
CICT provides services across extended hours. A variety of shift patterns, duty management rotas and on-call arrangements will be applicable.
Expectations of all staff
Professional standards
All staff employed by Birmingham City University are expected to exhibit high professional standards which promote and demonstrate the University’s core values of Excellence, People Focused, Partnership Working, Fairness and Integrity.
Equal Opportunities
All staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in the Equality Statement and core values.
Dignity at work
Every member of staff has a responsibility to ensure colleagues are treated with dignity and respect.
The University is committed to creating a work environment for all staff that is free from harassment, intimidation and any other forms of bullying at work, where everyone is treated with dignity, respect and professional courtesy.
Health and safety
The arrangements for meeting the University’s health and safety objectives are contained in the Birmingham City University Health and Safety Policy. This includes the responsibilities of key staff and procedures covering the main activities of the University.
All staff are expected to take reasonable care of themselves and those that may be affected by their actions.
Dress code
The University does not operate a formal dress code for its employees, other than for those who are provided with uniform and/or protective clothing. However, employees must ensure that their dress is professional, reasonably smart and appropriate for the situation in which they are working. All staff should ensure that they present a professional image and one that reflects sensitivity to customer perceptions. This may reflect their ethnicity and lifestyle, but should not be provocative or cause offence to those with whom they have contact.
Citizenship
All staff are expected to adhere to good citizenship, being generous with help and support to others, collaborating with colleagues and working for the benefit of the University as a whole. In particular working to provide a positive studentexperience and achieving excellence in all the University’s activities.
This job description indicates the expectations of staff at this level. Job descriptions are not exhaustive and you may be required to undertake other duties of a similar level and responsibility.
Birmingham City University has adopted the Skills Framework for the Information Age (SFIA) to describe and manage competencies required of its ICT professionals. Further detailed information about job requirements, skills and knowledge requirements and additional work activities can be found in the full SFIA profile for this role.