Chad Forster
Rt. 3 Box 404
Salem MO, 65560
(573)729-2701
Summary of Qualifications
Highly organized, enthusiastic IT professional seeking position analyzing, designing, and supporting computer networks. Background includes over five years installation, testing, troubleshooting, and maintaining LAN/WAN environments.
Competencies
2000/2003 Administration ● NT Administration
LAN/WAN Troubleshooting & Resolution ● Desktop Support
Hardware/Software Installation & Configuration
Disaster Recovery ● Thin Client Technology
Certifications
▪ Microsoft Certified Professional (MCP - NT & 2000)
▪ Cisco Certified Network Associate (CCNA)
▪ A+ Certified Computer Technician
▪ Network+ Certified Network Technician
Professional Experience
September 2002 – August 2004
Jack Henry and Associates
Springfield Missouri
Network Installation/Support Specialist
Provided networking services and support to financial institutions across the US. Worked as a part of a traveling consultant team installing and updating computer networks on a contract basis. Designed new network infrastructure, specifically individualized unique to customer requirements. Implemented LANS using Cisco and HP switches, as well as VLANS to decrease collision traffic and improve network performance. Installed Thin Client technology including Citrix Metaframe, and Microsoft Terminal Services. Performed new installation and e-mail migration from Exchange 5.5 systems to Microsoft Exchange 2000. Completed multiple data and application migrations from Novell and Microsoft NT to Windows 2000/2003 environments.
Provided customer complete network and software documentation after conversion/installation of network infrastructure. This also provided documentation for the customer to provide to internal IT auditors with confidence. Provided training to customer on all aspects of the new system integration.
· Installation of multiple new Windows 2000/2003 servers and configuring to specific client specifications
· Installation of switches, routers, and firewalls
· Facilitate role as team lead supervising other technicians in their job duties throughout all stages of project
· Knowledge transfer and technical education on new system functionality and administration
· Extensive project planning of implementation to ensure data integrity and to provide minimal down time
· Assist in Pre-sales to provide technically accurate solutions for customers
· Working under extreme pressure and time constraints
August 2001 - September 2002
Phelps County Regional Medical Center
Rolla Missouri
Network Support Specialist
Responsible for administration of 800+ node Cisco network consisting of (18) Windows 2000 servers, (8) Windows NT servers, and (1) Novell 4.11 server. Configured and monitored all Cisco equipment, DHCP, DNS, WINS, Active Directory, RAS, and VPN. Defined and implemented network support policies and procedures.
Lead technician on the following projects:
· Implementation of Microsoft Internet Security and Acceleration Server (ISA) to provide additional firewall security, internet auditing, and to establish user quotas.
· Migration of Windows 2000/XP to 800+ desktops PCs using Ghost imaging software to streamline process and achieve desktop standardization.
· Fiber optic network expansion for both LAN and WAN
· Server Migrations from Novell to Microsoft Windows 2000 technology
March 2000-August 2001
Phelps County Regional Medical Center
Rolla, Missouri
PC Support Coordinator
Provided support to over 1000 end users in a fast past environment. Duties included answering support calls and addressing trouble tickets involving installing and updating software/hardware, troubleshooting desktop connectivity, and educating end users on common problems, applications and general PC usage. Also responsible for IT equipment inventory and asset management.
Education
Rolla Technical Institute
Computer Networking & Maintenance Technology – (2) Year Course
Salem Public Schools
High School Graduate
Technical Proficiencies
Networking
10/100/Gigabit Ethernet, 4/16 Token Ring, NT Architectures, 2000/2003 Architectures
TCP/IP, IPX/SPX, WINS, DHCP, DNS, NetBIOS, CISCO, Switches, Routers, Hubs,
Fluke Network Monitoring, Fiber Optics, CAT-5, Internet/Intranet Connectivity, VPN,
RAS, Active Directory
Applications
Windows 2000/2003 Server, Windows NT Server, Windows 2000 Professional
Windows XP Professional, Windows NT Workstation, Citrix Metaframe 1.8/XP, Novell4.x, Microsoft Office, Microsoft Outlook, Microsoft Project, IBM Client Access, Intel LanDesk, Microsoft Operations Manager, Computer Associates Backup Exec, Computer Associates Inoculate, Internet Information Server, Internet Connection Sharing, Fluke Network Monitors, ArkServe, Norton Ghost
Personal Strengths
· Strong team player with a positive attitude, committed to the success of the overall team
· Strong technical, problem solving and troubleshooting skills
· Advanced understanding of NT/2000 DNS, DHCP, WINS, Active Directory
· Work well under high pressure and within limited time frame
Professional References
Available upon request