Role Profile Firefighter Control

NORTH YORKSHIRE FIRE AND RESCUE SERVICE

Role Profile

Reporting To

• Create and maintain a good working relationship with colleagues and contribute to decision-making for the effectiveness of the team
• Comply with all service policy, guiding frameworks and legal requirements
• Contribute to the Health and Safety of self and others at work
• To take responsibility for personal performance and development to meet organisational objectives.
• To attend training courses as required and to take personal responsibility to maintain competence against the relevant National Occupational Standards for the role.
• Mentor, Train and Assess personnel to the required standard, according to any specialist role performed
• Monitor, Test and Record equipment and resources to maintain operational readiness
• Establish the nature and location of emergency calls
• Mobilise and support emergency operational resources
• To offer survival advice to callers in danger
• To contribute to the evacuation and reinstatement of an emergency fire service control room in the event of any emergency
• Contribute to the provision of specialised information to support operational incidents
• Attend operational incidents in a support role, as part of a team in accordance with brigade policy
• Contribute to caring for the environment
• Liaise with key agencies to support incidents and through community safety initiatives
• Contribute to projects as identified through the brigade plan and provide reports as required
• Contribute to local initiatives arising from the watch and community plan in pursuit of organisational objectives

• Understands and respects diversity and adopts a fair and ethical approach to others
• Is open to change and actively seeks to support it
• Maintains a confident and resilient attitude in highly challenging situations

• Works effectively with others both within the F&R service and in the community
• Communicates effectively both orally and in writing
• Committed and able to develop self and others

• Understands, recalls, applies and adapts relevant information in an organised, safe and systematic way
• Maintains an active awareness of the environment to promote safe and effective working

• Adopts a conscientious and proactive approach to work to achieve and maintain excellent standards

• Skilled with use of Microsoft Office packages, including good level of accuracy and typing rate
• Excellent communication skills, ability to converse on the telephone and record information electronically at the same time.
• Ability to work as part of a team and as an individual in calm and collected manner during pressurised situations
• Ability to collate and interpret information via telecommunication and relay this accurately
• Accurate Literacy and numeracy skills
• Confident manner
• Ability to operate a VDU keyboard to a high standard
• Proven ability of being able to work in a pressured environment
• Proficient in absorbing verbal or written information and applying in a practical or theoretical manner