Rent Accounting and Sales Ledger

JOB DESCRIPTION

JOB TITLE: / Finance Officer - Income / DATE EVALUATED: / *
LOCATION: /

Totnes

/ GRADE: / *
LINE MANAGED BY: /

Finance Supervisor - Income

LINE MANAGES: / n/a
RESPONSIBLE FOR: /

Rent accounting and sales ledger

SUMMARY OF POST:
To process the group’s income transactions including rent accounting, bank receipts, and sales ledgers, including reconciliation of all rent accounting control accounts and providing a customer focused service to the group at all times.
DUTIES:
1 / RENT ACCOUNTING
1.1 / Process accurately and efficiently all cash and cheques received and allocate receipts to payments.
1.2 / Assist the Finance Supervisor with reconciliation of Capita control accounts as required.
1.3 / Responsible for bringing properties into and out of debit, ensuring correct use of rent charge codes.
1.4 / Download daily Allpay, Callpay and paye.net files and prepare files for upload to Capita.
1.5 / Liaise with income recovery team in identifying suspense items and other anomalies on rent accounts.
1.6 / Ensure the accurate production of rent accounts for Housing staff with a strong focus on customer service delivery.
1.7 / Review Capita suspense accounts regularly, identifying corrective measures.
1.8 / Process refunds to tenants as required, ensuring correct authorities are obtained.
1.9 / Ensure that all housing benefit received is posted promptly and accurately.
1.10 / Ensure that all supporting people income received is posted promptly and accurately.
1.11 / Process adjustments required to rent accounts ensuring that they are correctly authorised.
1.12 / Process all tenant sundry invoice requests including posting to Capita and production of sales invoices.
2 / SALES LEDGER
2.1 / Responsible for the ensuring the accurate and timely production and posting of non tenant sales invoices as requested.
2.2 / Ensure that all receipts are accurately recorded and allocated against sundry debtors.
2.3 / Prepare sales invoices on instructions received from customers and post to SUN or CSB.
2.4 / Administer Call24Hour receipts, including standing orders, direct debits, Girobank and liaise with Call24Hour to resolve any queries promptly.
2.5 / Process refunds and transfers for Call24Hour and process all other adjustments as required.
3 / BANK ACCOUNTS AND PROCESSING
3.1 / To monitor all bankings through cash offices, Allpay, internet, standing order and housing benefit payments and reconcile to Capita and Sun control accounts.
3.2 / Code and input, by journal, all income bank account (including sundry debtor receipts) transactions to SUN.
3.3 / Liaise with the Group Financial Accounts team in order to promptly resolve any outstanding items on income account bank reconciliations.
4 / EFFECTIVENESS
4.1 / For the areas of responsibility, ensure that appropriate procedures are in place and regularly reviewed and updated.
4.2 / Ensure that all agreed personal and performance standards are achieved. Inform the Finance Supervisor of any areas of serious concern, advising on corrective measures where possible.
4.3 / Promote customer service and continuous improvement throughout areas of responsibility.
5 / PERSONAL CONDUCT AND OTHER RESPONSIBILITIES
5.1 / Adhere to and promote the group’s values, policies, and procedures, with special attention being given to the procurement, value for money, equality & diversity, data protection and health & safety policies. In particular to use any equipment in accordance with the instructions and any training provided and wear personal protective clothing and safety equipment as directed.
5.2 / Ensure high levels of customer service are maintained in all dealings with colleagues, residents and members of the public.
5.3 / Undertake other responsibilities consistent with those set out above, by agreement with the Group Financial Manager.
This job description covers the main duties and responsibilities of the post, but it is not exhaustive. The post holder is expected to undertake any other reasonable duties within their capabilities and the scope of the post. In such circumstances appropriate training will be provided.
Fundamental changes to the job description will only be made after consultation with the post holder.

PERSON SPECIFICATION

FINANCE OFFICER - INCOME

ATTRIBUTES / ESSENTIAL / DESIRABLE
KNOWLEDGE AND EXPERIENCE / Experience working with computerised accounting systems.
Experience of working within a sales ledger function. / Knowledge of social housing.
Experience of SUN accounts.
Experience of Capita software.
SKILLS / Use of Microsoft office applications in a business environment, particularly Excel.
Ability to determine priorities.
Good oral communication.
Ability to adapt and to take a positive approach to change. / Advanced Excel spreadsheet ability.
Experience of reconciliation of control accounts.
PERSONAL ATTRIBUTES / Committed to the purpose, aims and values of Devon & Cornwall Housing and in particular promoting high levels of customer service.
Capable of prioritising effectively and working to deadlines.
Honest, trustworthy, reliable, team player. Flexible approach to role and positive attitude to change.
Shows initiative and is able to identify and resolve issues.
Promotion of equality and diversity in the workplace.
Attention to detail.