Quest Has Made Significant Investments in Products That Help Organizations Make the Best

“Quest has made significant investments in products that help organizations make the best investment decisions in their communications environments. Our MessageStats solution complements the functionality of Lync Server 2010, offering users the ability to manage their communications easily and effectively from one single interface.”

John Millburn, Vice President and General Manager of Windows Management,
Quest Software.

Business Needs

With Microsoft Lync Server 2010, organizations gain a greater breadth of communications capabilities. But organizations that use the Microsoft application are looking for a solution that provides insight into their usage and adoption of Lync Server and analyzes the trends over time. They need a single solution to provide daily reporting as well as to produce ad-hoc reports across multiple communications platforms.

Solution

MessageStats from Quest Software simplifies Microsoft Lync Server 2010 management by enhancing the built-in reporting capabilities of Lync Server 2010 with usage reportingand analysis. It provides chargeback reports detailing the use of instant messaging, file transfers, audio and visual conferencing, and Microsoft Live Meeting sessions.

“Quest has made significant investments in products that help organizations make the best investment decisions in their communications environments,” said John Millburn, Vice President and General Manager of Windows Management, Quest Software. “Our MessageStats solution complements the functionality of Lync Server 2010, offering users the ability to manage their communications easily and effectively from one interface.”

MessageStats gathers information about real-time communications from Lync Server 2010 and asynchronous messages from Microsoft Exchange Server, helping organizations understand their entire communications infrastructure.

From a single interface for Exchange Server, Lync Server 2010, Microsoft Office Communications Server, Microsoft Outlook Web App, and Windows Mobile, organizations can use MessageStats daily to gather insight, defend SLAs, simplify migrations, as well as predict and eliminate problems to maintain system performance.

Benefits

MessageStats easily gathers intelligence about a company’s entire communications infrastructure. With the solution, companies can:

Report and Justify Usage

The use of instant messaging, audio and video conferencing, and voice over IP (VoIP) continues to grow. MessageStats monitors Lync Server trends so companies can create, adjust, and subscribe to custom usage reports and determine appropriate billing and chargebacks. By assessing the adoption and usage of Lync Server 2010, they can ensure that its benefits are fully realized.

Track and Trend Server Use

With MessageStats, companies can track and forecast server growth. It provides an inventory of the current environment to help determine when to acquire new storage and plan for future upgrades. For Lync Server 2010, MessageStats can track and trend usage of different communications methods, file transfer sizes, desktop sharing, the number of live meetings, and the duration of enterprise voice calls. Organizations can optimize operational efficiencies by enabling or disabling the Lync Server 2010 features for users, load-balancing servers, or commissioning new hardware.

In addition, MessageStats adds value to Exchange Server by tracking e-mail quotas, message sizes, public folders, distribution lists, and contacts, as well as monitoring mailbox configuration and use. The solution also enhances operational efficiencies by finding and eliminating unused accounts, mailboxes, and servers. In addition it identifies underused stores, devices, and storage.

Simplify Deployment and Management

The MessageStats solution’s nonintrusive footprint simplifies deployment, even in large, distributed organizations. No client installation is required.

The solution also eliminates the complexity of managing multiple reporting solutions by reducing the number of solutions required. It helps management understand ROI and usage, ensuring that investments are made in the appropriate areas of the communications infrastructure.