PPG & Survey Results Report
BARTON FAMILY PRACTICE PPG & Survey Results Report
Survey Results
Barton Family Practice SURVEY 2013 2014
Number of Responses: 383
1. Can you contact Barton Family Practice easily on the telephone?
Strongly agree38%
Agree52%
Don’t know3%
Disagree4%
Strongly Disagree0%
No response3%
2. Has the NEW LANDLINE number made a difference when contacting the surgery?
Strongly agree29%
Agree35%
Don't know29%
Disagree3%
Strongly Disagree1%
No response3%
3. Do you know you can book appointments on our website?
Yes71%
No25%
No response4%
4. Do you know you can order your repeat medication on our website?
Yes54%
No43%
No response3%
5. Do you know you can join our email patient group, so that we can receive your views and keep you updated about the Practice?
Yes54%
No43%
No response3%
6. Do you feel that you have been listened to during your consultations with the clinicians at Barton Family Practice?
Strongly agree59%
Agree36%
Don’t know1%
Disagree0%
Strongly Disagree0%
No response4%
7. Do you feel that your treatment has been explained clearly to you by the clinicians at Barton Family Practice?
Strongly agree58%
Agree38%
Don’t know1%
Disagree1%
Strongly Disagree0%
No response2%
8. Do you know that you can book a double appointment (two consecutive appointments) if you need more time with a GP ?
Yes60%
No37%
No response3%
9. Is your repeat prescription issued by the Practice within 48 hours?
Strongly agree25%
Agree42%
Don’t know16%
Disagree9%
Strongly Disagree3%
No response5%
10. Do you understand that the prescription rule "issued by the Practice within 48 hours" (2 working days) means that the prescription will be printed in this time frame, any dispensing of the medication is on top of this time frame?
Yes74%
No15%
No response11%
11. Are you aware that the following services are available, by referral, at the Barton Health Centre?
Podiatry
Yes69%
No28%
No response3%
Physiotherapy
Yes84%
No12%
No response4%
Lifestyle Coaching - Weight Management
Yes51%
No42%
No response7%
12. Do you know that the local Co-op Pharmacy can offer smoking cessation help and advice to "Quit Smoking"?
Yes60%
No31%
No response9%
13. Are there any other services you would like to see provided at the Practice?
14. Would you be happy to recommend our Practice to Family & Friends?
Yes95%
No0%
No response5%
15. Please feel free to add any further comments about the service you receive at Barton Family Practice
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
Male37%
Female55%
No response8%
What age are you?
Under 160%
17 - 240%
25 - 343%
35 - 446%
45 - 546%
55 - 6410%
65 - 7435%
75 - 8424%
Over 847%
No response9%
What is the ethnic background with which you most identify?
White British92%
White Irish0%
Mixed White & Black Caribbean0%
Mixed White & Black African0%
Mixed White & Black Asian0%
Indian0%
Pakistani0%
Bangladeshi0%
Black Caribbean0%
Black African0%
Chinese0%
Other1%
No response7%
How would you describe how often you come to the practice?
Regularly36%
Occasionally52%
Very Rarely6%
No response6%
Many thanks for your time in answering the questions on this survey.
Practice Survey
Number of Responses: 362
1. Can you contact Barton Family Practice easily on the telephone?
Strongly agree33%
Agree47%
Don’t know3%
Disagree12%
Strongly Disagree1%
No response4%
2. Do you know you can book appointments on our website?
Yes62%
No32%
No response6%
3. Do you know you can order your repeat medication on our website?
Yes43%
No50%
No response7%
4. Do you know you can join our email patient group, so that we can receive your views and keep you updated about the Practice?
Yes31%
No62%
No response7%
5. Do you feel that you have been listened to during your consultations with the clinicians at Barton Family Practice?
Strongly agree57%
Agree40%
Don’t know0%
Disagree0%
Strongly Disagree0%
No response3%
6. Do you feel that your treatment has been explained clearly to you by the clinicians at Barton Family Practice?
Strongly agree58%
Agree40%
Don’t know1%
Disagree0%
Strongly Disagree0%
7. Do you know that you can book a double appointment with a GP if needed?
Yes51%
No46%
No response3%
8. Is your repeat prescription issued by the Practice within 48 hours?
Strongly agree25%
Agree37%
Don’t know16%
Disagree14%
Strongly Disagree3%
No response5%
9. Are you aware that the following services are available, by referral, at the Barton Health Centre?
Podiatry
Yes73%
No24%
No response3%
Physiotherapy
Yes81%
No13%
No response6%
Memory Clinic
Yes21%
No73%
No response6%
Lifestyle Coaching - Weight Management
Yes31%
No62%
No response7%
Lifestyle Coaching - Stop Smoking Clinic
Yes45%
No44%
No response11%
10. Are there any other services you would like to see provided at the Practice?
11. Please feel free to add any further comments about the service you receive at Barton Family Practice
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
Male41%
Female52%
No response7%
What age are you?
Under 160%
17 - 240%
25 - 340%
35 - 444%
45 - 546%
55 - 647%
65 - 7439%
75 - 8425%
Over 8411%
No response8%
What is the ethnic background with which you most identify?
White British94%
White Irish0%
Mixed White & Black Caribbean0%
Mixed White & Black African0%
Mixed White & Black Asian0%
Indian0%
Pakistani0%
Bangladeshi0%
Black Caribbean0%
Black African0%
Chinese0%
Other1%
No response5%
How would you describe how often you come to the practice?
Regularly36%
Occasionally50%
Very Rarely9%
No response5%
Many thanks for your time in answering the questions on this survey.
All PATIENT COMMENTS ABOUT SERVICES RECEIVED at Barton Family Practice
[re Question 14} If you live in the area this is your Practice! Another GP out of Barton would be unlikely to accept you.
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A box for anonymous suggestions/questions might encourage comment from those who are unable or unwilling to identify themselves with what might be considered negative comments?
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A true family friendly service
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All staff professional kind and courteous.
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Always good.
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Always very efficient and no problems getting an appointment - well done!
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Always very helpful.
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Appointments easier to get when needed
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As a full time worker I do find it difficult to get either an appointment at beginning or end of day. It’s difficult to telephone after 12 noon for the same day evening appointment. I find it better to get an appointment by coming into the surgery and speaking face to face.
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Asking for an appointment by phone or personally is no help if all that can be offered is in two to three weeks time!!!
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At the age of 72 I have had been under several practises when moving around the country in my work and can say with some authority that Barton Family Practice and the service it provides is the "BEST". With the new drugs and new surgery techniques we are living longer which means more stress for the doctors and staff to deal with and Barton Family Practice deals with that very professionally. In all I have only praise for them and a big well done. TC
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Barton Practice care about you.
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Difficult to get appointments to fit in with 9 - 5 working hours unless you give weeks notice.
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Difficult to get suitable appointments to fit in with work. Chemist in village can’t cope with amount of prescriptions.
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Everyone is very helpful. Thanks.
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Excellent all the time.
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Excellent always very helpful.
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Excellent friendly service from Doctors, nurses, health visitors & Receptionists.
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Free Phone.
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Friendly, helpful surgery.
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From what I hear of other Practices, we are very fortunate with the service we receive.
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Getting increasingly difficult to book an appointment within a few days or on the day.
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Gold star service- couldn't be better
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Great service. Seen for flu jab very quickly. Very well organised. New to practice and very happy!
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Happy with the service.
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Have always founds doctors, nurses and reception staff extremely helpful.
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I am very happy with the service.
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I can confirm that comparisons with the experiences of my family in other areas show that this Practice is exceptionally well organised and effective. Thank you.
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I don't know how long the repeat prescription stays in the surgery but it can be up to 96 hours before it is ready for collection.
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I have lived in m any parts of the UK and attended a multitude of GP practices. I can say with utmost confidence are so very lucky to have such an excellent practice here in Barton.
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I have not had occasion to use the new land line. I hope it is better than the old system, because everything else is first class.
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I recently attended a clinic with the nurse for over 40's to check cholesterol and general health etc. I found this very beneficial and the nurse was excellent with a very friendly manner and offered great advice. Also as a parent, we are not experts and sometimes all that is needed is a quick bit of advice and reassurance over the phone from a GP rather than having to take up valuable appointment time.
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I think it is a superb set up and all professionals who work there are really helpful in dealing and explaining problems.
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I would like to say how caring and professional I find your nurses, particular Sally and Eleanor, how helpful and knowledgeable they both are.
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minor surgery
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My husband and myself have used this practice often in the 3 years we have lived in this area, and have been served with the utmost respect and privacy. Since moving into this practice we have no complaints whatsoever!
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Notification of flu vaccination times
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Ok so far.
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On the whole a very good service. I didn't know you could book app on line
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Podiatry!!
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Re item 4 on this form: Nobody at the Practice can tell me how to do it!
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Re Question 14: Are you saying that people who do not live in the area could be recommended to be treated at Barton Family Practice? Because when our son moved to BoleyPark he had to leave your practice.
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Satisfied with service.
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Service provided generally excellent other than appointments (even double appointments) too short.
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Some staff on the desk often are in a hurry and I haven't been given access to info. that I need.
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Thank you for all your help. I am using the automatic renewal of prescription service and it seems to be working more efficiently.
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The Barton Practice is in our eyes very good. Above average compared to some.
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The medical service is first rate generally - but not invariably. The Reception Service is good.
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The service and staff are fantastic. You come away with confidence and happy that people listen. Friendly and in my case to get an appointment in 20 minutes from phone call to seeing Dr White excellent. Thank you
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THE SERVICE I RECEIVE IS VERY GOOD.
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Tried on a Friday to book an appointment but there were no available appointments for over a week.
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Usually the [repeat prescription] service is v. good, but on occasions my prescription request was handed in but did not get to the pharmacy.
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Very friendly staff.
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Very good service.
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Very good.
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Very pleased with the whole service.
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Very satisfied
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We have only been in Barton for 4 years, but have seen quite a lot of improvement in the practice during that time.
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Would be better if earlier(date) appointments were available when booking online
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You cannot always get an appointment when the doctor has asked to see you because you can only make on the day appointments which are often taken.
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Your ability to refer someone for physiotherapy is a joke- They just ignore you.
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PATIENTS COMMENTS ON THE ADDITIONAL SERVICES YOU WOULD LIKE TO SEE OFFERED
Acupuncture
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Agreement with the co-op pharmacy to provide batteries for hearing aids.
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All services that are available are at the moment adequate for my needs
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Alternatives to physiotherapy - eg osteopathy / chiropractor <
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appointments available sooner
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As a former Counsellor (30 years in the Probation Service & 14 yrs as a Bereavement Counsellor for Cruse) I am aware of the need for counselling support that would help in many cases, but my understanding is that this is a service that is not readily available, other than by referral to outside voluntary agencies. Would you consider using such voluntary experience in your surgery? If so ring me on 01283711200. I will not be offended if you feel unable to explore this offer, and don't let my age put you off!
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Audiology
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Aural Microsuction
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Availability at weekends for emergency purposes especially
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Cannot think of anything.
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Coffee Machine.
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Coffee!
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Control over the poor dispensing of the Co op pharmacy(anything up to two weeks for them to dispense following receipt of prescription!!!!!!!!!!!!
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Eye checks
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General check ups ie blood pressure, cholesterol, blood tests for common problems ie diabetes <
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I use an NHS hearing aid, which from time to time needs service, or attention, which I have to go to Burton Hospital. Is there any possibility that such matters could be attended to via the surgery?
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It would have been nice that, when this was built there was a chemist Incorporated in the building like in all the other modern practices.
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Minor day surgery.
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More info leaflets on complementary therapies.
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No thanks its great!
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None
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None I can think of
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None I can think of
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Not at this time
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Not that I can think of
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Nutritional therapy.
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Open Saturday mornings
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Osteopathy / Chiropractry.
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Shorter intervals between chiropody appointments. Neither my wife nor myself can now cut nails.
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SKIN INSPECTION
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The possibility of a mobile x-ray or scan machine being able to visit the practice possibly once a month.
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Therapeutic massage. Any alternative Therapies, crystal treatment, massage, hypnotherapy etc
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Weekend surgeries
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Well Man Clinics.
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Well men's assessment
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Well Woman // Well man Clinics were run many years ago under that ancient outfit call the FPA. Preventive medicine would save lives...
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X-ray.
Yes, help with memory loss after a stroke.
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