Adobe Connect Usability Test Protocol—Round 2
Tuesday, April 8, 2008 and Friday, April 11, 2008
Participants at 9:30 AM on April 8:Brenda Lucas, Teresa Lyons, and Brian Dye
Participants at 9:30 AM on April 11: Mary Wilds, Clare Talbert, John Eisenberg
Observers: Kim Monti, Matthew Mariani, Rahel Woldehanna, Afua Gyasi, Kim Amin
Good morning to you all and thanks again for participating in this Adobe Connect session. We will be listening to you, taking manual notes, and audio recording your interactions with each other and Adobe Connect. My name is Afua and I am facilitating this session. While we will be on the session today with you, the Immersion Team’s role in the session is only as virtual observers to capture information about changes or additions that need to be made to the Users’ Guide. At his point I would ask them to introduce themselves.
Our goal is to see if the Adobe Connect Users’ Guide of Basic Features provides enough information to allow you to use Adobe Connect effectively and efficiently. We will ask you to access the various pods in Adobe Connect to perform communication and collaborative tasks. Remember, this is not a test of your ability to use Adobe Connect. It is a test of the usefulness of the draft version of the Users' Guide.
We will now start by performing some communication tasks. (Go to page 2 of the Protocol)
Task 1—Accessing Adobe Connect:
User Guide pages: 1-2
(Log in at 9:30) / Yes / No / CommentsDo they have the correct hardware?
Can they access Adobe Connect?
Did they run audio “setup wizard” been run?
Additional Observations:
Task 2—Communicate:
Voice Chat
(9:30-9:40)
User Guide page: 8
Steps:
- Click on Microphone icon
- Allow pop-up
- Hold the Talk button
- Say “Hello or Introduce Yourself”
- Release button to silence the microphone
Observations:
Do they know how to use the Voice Chat feature?
How well did they do navigating Adobe Connect?
Are they looking for support to their challenges? If so, where are they looking?
Text Chat
(9:40-9:45)
User Guide page: 9
Steps:
- Click in text chat box in Chatpod.
- Type your message into the text box.
- Click on the drop down arrow next to Everyone and select. another meeting attendee’s name if the message is privately being sent to another meeting attendee.
- If the message is to be seen by all meeting attendees, leave the Everyone option displayed.
- Hit enter on your computer’s keyboard or click onAdobe Connect Send icon to the right of the text box to send your message.
- Your text chat will appear in the Chat window.
Additional Observations:
Do they know how to use the Text Chat feature?
How well did they do navigating Adobe Connect?
Are they looking for support to their challenges? If so, where are they looking?
Indicate Status (Thumbs-Up)
(9:45-9:50)
User Guide page: 9
Steps:
- Click on the drop down menu next to theMy Status bar.
- Select the desired icon.
- The selected icon will display next to your name.
- To clear status, click on the drop down menu next to the
My Status barand select Clear My Status.
Additional Observations:
Do they know how to use the Indicate Status feature?
Did they clear their status when done?
How well did they do navigating Adobe Connect?
Are they looking for support to their challenges? If so, where are they looking?
Task 3—Collaborate:
(9:50-10:15)
Presenter—Share Desktop/Computer Screen
User Guide page: 11
Steps:
- Click on dropdown arrow to right of theShare button at the bottom of the Share pod.
- A menu will be displayed.
- Clickon My Computer Screen.
- The Start Screen Sharing menu will be displayed.
- Select Desktop.
- Click on the Share button at the bottom of the Start Screen Sharing menu to share your desktop.
Additional Observations:
Do they know how to use the Share features?
How well did they do navigating Adobe Connect?
Are they looking for support to their challenges? If so, where are they looking?
Change who is presenter--Request Control
User Guide page: 13
Steps:
- Click on the Request Control buttonat the lower left part of the screen.
- A message appears on the computer screen of the attendee who is presenting sayingRequestor's name requested to control the shared screen.
- The attendee who is presenting must decide to Accept or Decline by clicking onthe respective option.
- The attendee who is presenting must also click the stop sharing button on his or her desktop.
- If accepted, the attendee requesting control receives a confirmation message saying You are in control.
Additional Observations:
Do they know how to use the Request Control features?
How well did they do navigating Adobe Connect?
Are they looking for support to their challenges? If so, where are they looking?
Post Session QuestionsDone Via Survey Monkey
Please go to the survey link provided to you via email to answer the questions regarding today’s Adobe Connect session and the Users’ Guide. Once you have completed the survey, please give us a thumbs-up under My Status in the Attendee List pod.
Overall today's Adobe Connect session went:
Extremely well / Well / Neither well or poorly / Poorly / Extremely poorlyWould you be likely to use Adobe Connect again in the future?
- Yes
- No
Why or Why not?
If youuse Adobe Connect again in the future, would you use it to:
Yes / No / Don’t knowHold a meeting
Conduct training
Collaborate to share materials
Collaborate to develop materials
Other ______
I did well in my use of Adobe Connect?
Strongly Agree / Agree / Neither agree or disagree / Disagree / Extremely DisagreeWhen it came to performing the tasks, did you find the Users' Guide helpful?
- Yes
- No
Why or Why not?
What sections, if any, of the User Guide did you find most useful? Why?
Are there any additions or changes you feel should be made to the User Guide?
- Yes
- No
If so, what are they?
Did you review the Users' Guide?
- Prior to the session
- During the session
- Both during and prior to the session
During the Adobe Connect session, how did you access the Users' Guide?
- Electronically (Viewed it from my computer)
- Hard Copy (Viewed a printed version)
- Both electronically and hard copy
1