NHS England London Region Community Pharmacy FAQ 2Nd Floor Southside, 105 Victoria Street

NHS England – London Region Community Pharmacy FAQ – 2nd Floor Southside, 105 Victoria Street, London SW1 6QT

• Notification of pharmacy emergency closure

• Call or send email or complete form
• OCS code, name & borough area
• Reasons for closure
• Signposting arranged for patients & other healthcare professionals in place

• Notification of planned pharmacy closure

• Complete form
• At least 90 days notice
• Send completed to market entry

• Request to amend core opening hours

• Request to amend supplementary opening hours

• Submission of 100 hour pharmacy monitoring template

• Complete template weekly
• Send completed template to London Region team at the end of each month

• Request to provide Advanced services

• Complete Prem 1 from & send certificate to provide MURs at pharmacy premises
• Complete Prem 2 & application forms to provide MURs outside pharmacy premises
• Complete notification form for NMS
• Complete application forms to provide AUR, SAC
• Send all completed forms to the London Region Team

• Submission Special Certificate of Conformity (COC & COA)

• CPs are to hold on to these until further communication from NHSE

• Pharmaceutical Waste Collection

• For All Pharmacies in the NCEL & NW of London

• For All Pharmacies in the South of London

• Request for smart cards & other related issues

• Fitness to Practice

• The forms for new contracts and changes in directors and/or superintendents for body corporates, please follow the hyperlink to NHS England Website. The forms are on each page and can be accessed by a zipped file.

• Change of Ownership

• The application form for a change of ownership can be found on the NHS England website, under application forms. The forms are in a zipped file; please complete the change of ownership form.

• No Significant Change Relocation

• The application form for a no significant change relocation can be found on the NHS England website, under application forms. The forms are in a zipped file; please complete the no significant change relocation form.

• Request to enter NHSE Pharmaceutical list (i.e. new pharmacy application)

• Applicants will find the required application forms for new applications can be downloaded from NHS England website. Please ensure that you download and complete the correct form as these cannot be changed once they are submitted. Forms are in a zipped file on the website.

• Request for Top-up payment

• Complete template letter from the PNSC website
• Send completed form and evidence of claim to the London Region Team

• Request for Discretionary payments

• Pharmacy OCS Code, name & borough
• Breakdown of issue
• Send email to the London Region Team

• Request for EPS Monthly Allowance

• Download and complete claim form
• Submit completed claim form to the London Region Team

• Request for Pre-Registration Training Grant

• Download and complete grant form
• Submit completed application to the London Region Team

• Pre-payment certificate backdated payment

• Pharmacy name & borough

• Full breakdown of situation including backdated amount to be paid
• Send query to the London Region Team

• Assistance with complaints

• Pharmacy name & borough
• Full breakdown of the query
• Send query to the London Region Team

• Request for CRB/DBS checks to carry out domicile MURs

• Pharmacy OCS Code, name & borough
• Complete form - Request form to be developed???

• Unlock accounts & reset passwords
• New user request

• OCS code, Pharmacy name & borough
• NHS.net email address or name of new user
• Details of a personal email address, or mobile telephone number, that a new password can be sent to securely
• Complete request form

• Any queries relating to controlled drugs & witnessing destructions

• Pharmacy name, OCS code & borough
• Full breakdown of query

• NHS E control drug Accountable Officer

• Please contact the CD Accountable Officer for any CD queries

• Any queries or advice relating to Information Governance

• Pharmacy name, OCS code & borough
• Full breakdown of query
• Send query to the London Region Team

• Any queries or advice relating to NHS Choices

• Pharmacy name, OCS code & address
• Full breakdown of query

• Reporting forged/stolen prescription

• Scan copy of prescription
• Send copy of the scanned prescription to the London Alerts email provided

• Reporting incident/ complaints

• Complete the attached form
• Send completed form to the London Region Team

• To order for pharmacy stationery, CD Codes etc.

• For any issues relating to NHS England Commissioned Enhanced services

• OCS code , Name of Pharmacy & Borough
• Full breakdown of the query
• Send query to the London Region team

LONDON REGION COMMUNITY PHARMACY