Job Title:International Student Adviser

Job Title:International Student Adviser

Recruitment Role Profile Form

Job Title:International Student Adviser

School/Department:International Officer

Salary:£28,695 - £37,394 per annum,depending on skills and experience. Salary progression beyond this scale is subject to performance

Job Family and Level:APM4

Contract Status:This post will be offered on a fixed-term contract for 12 months

Hours of Work:Full-time(36.25 hours per week)

Location:Jubilee Campus

Reporting to:Rosemary Gibson

Purpose of the New Role:To work within the International Office contributing to strategic University objectives including international student recruitment, support and experience. A key part of the role will focus on providing immigration advice and ensuring that students and the University comply with immigration requirements.

Main Responsibilities / % time per year
1. / Working with team colleagues in providing a specialist immigration and welfare advisory service for students, staff and academic visitors. The Advisory Service operates in accordance with OISC (Office of the Immigration Services Commissioner) guidance and UKCISA/AISA code of ethics / 50%
2. / Managing a key area of immigration compliance for international students ensuring that the University has up to date copies of passport and visa documentation for all students. This involves taking responsibility for the management of staff and student temps and providing appropriate training for colleagues in this area. / 15%
3. / Leading on the preparation of the Student Batch Scheme via which student visa applications are sent to the UK Border Agency (UKBA) on a weekly basis. Liaising with UKBA officials on individual cases where appropriate. / 5%
4. / Co-ordinating events and activities designed to improve the experience of students at the University and to showcase the cultural diversity of our student population. This includes leading on current activities such as Family Link and International Office involvement in Mayfest as well as developing new events and activities as appropriate. / 20%
5. / Contributing to the preparation and delivery of team and office events including the Welcome Programme for new International students and GlobalU Week. Some evening and weekend work will be required on occasion. / 10%

Knowledge, Skills, Qualifications & Experience

Essential / Desirable
Qualifications/ Education /
  • Educated to degree level or equivalent

Skills/Training /
  • Proficient IT user with extensive knowledge of Windows-based IT packages
  • Excellent communication and interpersonal skills
  • Proven advanced planning and organisation skills
  • Process improvement skills.
  • Ability to work on own initiative, whilst also working as part of a team.
  • Ability to work accurately with attention to detail.
  • Ability to multi-task and remain calm under pressure.
  • Evidence of a positive, enthusiastic and creative approach, with the drive and tenacity to deliver new initiatives and improve existing programmes with minimum supervision.

Experience /
  • Significant experience of working within higher education in a student facing role.
  • Experience of co-ordinating and delivering activities and events for students.
  • Experience of providing a high level of customer service from within a complex and diverse organisation.
  • Experience of relationship management with internal and external stakeholders.
  • Experience of managing a diverse workload.
  • Professional experience of providing immigration advice to students


Decision Making

i)taken independently by the role holder

  • Managing high student case load – providing specialised immigration advice.
  • Advising and guiding staff and students on immigration and University policy
  • Leading on immigration compliance in a specific area (passports and visas) and following up with students as appropriate. Training and co-ordinating staff in this area at key times.
  • Co-ordinating, overseeing and developing specific events and activities to enhance the experience of students at the University

ii)taken in collaboration with others

  • Application of Immigration Regulations in more complex cases which may involve liaising with a range of internal and external stakeholders including the Home Office
  • Working with academic schools and departments and central services on individual cases to ensure that students are advised in accordance with University regulations and immigration regulations.
  • Liaising with the Head of the Team regarding proposed new initiatives to ensure appropriateness and approve budget where necessary

iii)referred to the appropriate line manager (please name) by the role holder

  • Highly complex or sensitive student cases which cannot be solved independently and which require the involvement of the Senior International Student Adviser or the Head of the Team
  • Student complaints
  • Issues arising relating to the interpretation of immigration policy and/or changes required to University policies, regulations or procedures will need to be referred to the Head of the Team
  • Issues which have the potential to significantly impact on the International Office and/or the University

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