Job Title:Catering General Assistant

Job Mission Summary

Job Title:Catering General Assistant

Division:Commercial Visitor Services

Grade:9.4

Department:Catering

Reports to:Visitor Services Team Leaders

Reporting to

This Position:

Scope of Job:

• Reporting into the Commercial Catering Team Leaders.
• A primary function of the role is to ensure that all catering operational areas are running efficiently to high standards through the day.
• Working hours based on the needs of the business and a work/life balance. These will include weekends, Bank Holidays & evening works to cover the Lookout Lodge experience & events on site.
• Assist the commercial team, in promoting excellent visitor experience within the commercial areas on site.

Key Objectives:

• Maintain a high level of customer service at all times.

Main Responsibilities:

1.Operations

• Ensure any guest facing areas, in all commercial facilities are clean & tidy throughout the shift.
• Ensure all food contact surface areas are clean and hygienically maintained throughout the shift.
• Ensure that safe food handling procedures are followed to comply with EHO regulations.
• Ensure all records, including food wastage & cleaning sheets are completed as required on a daily basis.
• Meet, greet and inform our guests of the food on offer and wider zoo information at any of the commercial venues.
• Maintains good up to date knowledge of the Catering offering. Actively promote the steps taken to make us more sustainable.

• Communicate signage needs or promotional ideas to your line manager.

2.Financial

• Carries out own work requirements in an organised and efficient manner.
• Ensures that any items presented on the ‘shop floor’ are correctly handled in line the FSMS, including FIFO.

3.People

• Actively promotes the department’s vision and values, presenting a professional image at all times, as an ambassador for the Catering department.
• Be approachable, fun and friendly to all guests and team members at all times.

4. Health & Safety

• Report any defective equipment to your line manager at once.
• Ensure unsafe acts or conditionsare reported to your line manager at once.
• Set a high standard to ensure the safety of you and others around you.
• Works in a manner with a high regard to personal and others safety

EMPLOYEES

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Employee Name: (Print) ………………………………………………………………………

Signed:……………………………………………………………………………………………….

Dated: ………………………………………………………………………………………………….