Job Description
Post Title / Deputy Trading Facility Manager /
Responsible To / Trading Facility Manager
Employee Supervision / All staff across the agreed job designations

Job Purpose and Main Aims

Act as an ambassador of change to ensure that BPL embraces a culture of Customer focused hospitality, with efficient and effective working practices.
To lead and manage the development of staff under designation, encouraging a culture of innovation and service improvement.
To ensure staff receive a happy and safe working environment.
To oversee the effective management of all quality assurance and safety within the designated areas.
To be a champion for the customer, leading and managing the delivery and improvement of quality customer service.
To actively lead the promotion of products, services and events to increase usage and average spend.
To lead the development of awareness to user trends within our market and key market segments.
To manage our sales measures – analysing the sales patterns and trends of outlets.
To improve our customer experience through marketing channels. (Online, Social Media, Signage and Printed Literature.)
To aide the digital transformation of our business.
To maintain our customer sales databases ensuring accuracy and security.
To maintain strong relationships with key partner organisations.
To ensure the suitable and efficient allocation of staffing.
To implement robust policies, procedures and practices for catering across outlets ensuring compliance with licencing and legislation.
To manage outlets budgets ensuring key measures are achieved and stock managed.
Toaidethe develop and implement innovative, targeted and cost efficient marketing plans for outlets.

Role Specifics & Responsibilities

  1. In conjunction with the Facility Manager you will ensure the company’s HR Policies are followed and fully implemented at the facility. In summary although not exhaustive recruitment and selection, grievance and disciplinary, inductions, training and development, personal reviews, staff supervision and delegation of work tasks and duties within Metrodome Trading.
  2. Accountable for coordinating the effective operation of employee working roats; authorising timesheets and maintaining records concerning employees; ensuring that the employment policies are adhered to in liaison with the Human Resources Department within Metrodome Trading.
  3. Accountable for the safe working practices, licensing, health and hygiene, security and safety checks, and emergency procedures in accordance with the Health and Safety at Work Act, Liquor and Entertainment Licensing Laws, BPL’s Safety Policy and Codes of Practice including completion of associated documentation.
  4. Maintain standard operating procedures an ensure every service and facility is reviewed on an ongoing basis.
  5. Accountable for ensuring our event security and safety systems are adhered to by staff and contractors.
  6. Contribute proactively to ensure that BPL is working towards and achieving other Industry Bench Marking Standards of qualities such as IIP.
  7. In conjunction with the Facility Manager ensuring all company policies and procedures are adhered to along with positively contributing to their ongoing imporovment and review.
  8. Ensure every member of your team is aware of their role, why it is important and where it fits into the organisation.
  9. Maintain systems of communication to ensure that all staff and other departments/sections are kept up to date with activities, events and policies.
  10. Ensure that Licensing and Entertainment Laws and Regulations are maintained and followed by all staff at all times.

  1. In conjunction with the Facility Manager assist BPL Trading in developing it’s Always A Warm Welcome customer service ethos and continuously improving the staff culture in how customer service is developed, viewed and provided.
  2. Assist with the development of services including secondary spend opportunities that serve the needs of the customer and improving income streams for the company.
  3. In conjunction with the Marketing Department and line manager to develop and ensure the delivery of the marketing and promotional strategies for the facility.
  4. Within the facility ensure all publicity, leaflets, posters and prices are up to date and presented to the customer in the agreed timescales and standards.

  1. Assist with the management of income and expenditure budgets and assist in maximising commercial opportunities and reducing overheads.
  2. Assist the management in effective control of payroll budgets, this will include working towards achieving the company’s measure of payroll percentage against the facilities turnover.
  3. Ensure that care is always taken of the facility’s fixtures/furnishings and equipment.
  4. Assist the management in control of energy management along with systems of work and staff eduction on how energy consumption is effectively managed throughout the facility.
  5. Ensure the company’s financial procedures are followed and fully implemented in the required business areas.
  6. Effective day to day control of stock management, including ordering and taking deliveries, systems of work and staff eduction on how stocks are effectively managed throughout the facility.
  7. Ensure all till systems are fully operational, including the review of pricing and products that match the needs of the business, to assist in achieving financial measures.
  8. Accountable for ensuring a consistent handover and that corrective communication takes place across shifts so that all job designations are kept abreast of operations information affecting them.

Person Specification
Post Title / Deputy Trading Facility Manager /
Criteria / Essential / Desirable
Skills, Knowledge & Ability / Able to work within the facility’s business plan and have a good standard of numerical ability (A,I) / ☒ / ☐ /
Marketing and promotional skills (A,I) / ☐ / ☒ /
Knowledge of Health, Safety and Hygiene issues relating to catering management (A,I) / ☒ / ☐
Organisational skills and methodical approach to work tasks (A,I) / ☒ / ☐ /
Proven ability in staff management and setting standards (A,I) / ☒ / ☐ /
Ability to recognise opportunities to improve service delivery (A,I) / ☒ / ☐ /
Ability to develop and deliver staff training programmes / inductions (A,I) / ☒ / ☐ /
Ability to work under pressure, prioritise and manage deadlines (A,I) / ☒ / ☐ /
Ability to maintain high levels of customer service and lead and set standards (A,I) / ☒ / ☐ /
Ability to communicate to a high standard both verbally and in writing (A,I) / ☒ / ☐ /
Experience / Experience of staff supervision (A,I) / ☒ / ☐ /
Recent experience of working within a catering or customer facing environment (A,I) / ☒ / ☐ /
Experience of working on Microsoft Office Software packages / ☐ / ☒ /
Experience of managing and controlling budgets (A,I) / ☐ / ☒ /
Qualifications and Training / NVQ Level 4 qualification or equivalent (or working towards) (A, DE) / ☒ / ☐ /
Personal Licensee’s Certificate (site dependant) (A, DE) / ☐ / ☒ /
Basic Food Hygiene Certificate (site dependant) (A, DE) / ☐ / ☒ /
Other / Able to work as part of a flexible rota system involving evening / weekend / callout work (A, I) / ☒ / ☐ /
Able to work at other sites if required at short notice (A,I) / ☒ / ☐ /
Full driving licence with access to a motor vehicle (A,DE) / ☒ / ☐ /
Conditional offers of employment may be made if an individual does not meet the essential criteria on application. Individuals will be expected to work towards reaching the required criteria within agreed timescales. Confirmation of appointment will be subject to demonstrable achievement of all essential criteria.
Last Review / Approved
Reviewed by: / Michael Hirst, Deputy CEO / Agreed by: / Ronnie Erskine, HR Manager
Date: / Wednesday, 01 April 2015 / Date: / Wednesday, 01 April 2015 /

POSITION:Deputy Trading Facility Manager – Metrodome Leisure Complex

Information to Candidates on Employment Terms and Conditions

The following details outlining some of the main Terms and Conditions of Employment are for information only. They do not constitute a contractual agreement. A full Contract of Employment will be issued to the successful applicant on appointment.

1.Working Hours

The normal hours of work will be 37 hours per week, to be worked to suit the needs of the service which may include evenings, weekends and Bank Holidays

2.HolidaysThere are 20 days annual leave from 1 April to 31 March each year plus 8 Bank Holidays (pro rata for part-time staff). Staff appointed part way through a holiday year will receive a proportionate entitlement.

3.Salary

The rate of pay will be £21,272 per annum.

4.Pension

There is eligibility to join the BPL Friends Life Pension Scheme.

5.Probationary Period

All new appointments are subject to a probationary period of 6 months during which time suitability for the position appointed will be assessed.

6.Notice Period

The notice period that will operate on both sides to terminate the Contract will be one month or, on the employer side, one week for every year of service (to a maximum of 12 weeks) if this is greater.

7.Appointment

Appointments made are subject to satisfactory to the employer of a health clearance, and two references.