BusinessSchool Professional Services Staff Directory
Updated 2009/2010 (version 7 Dec 2009)
The following is a brief directory for School staff to provide a quick guide to “who does what”. Though it should serve as a useful guide, the list is not exhaustive and if you are unsureabout specific tasks or duties, you should ask individuals, or their line managers for further clarification. (Staff who are part time are indicated with an * and you can check with themdirectly about their normal working hours.) Details of staff within other sections of the University but withBusinessSchool facing responsibilitiesare provided in italics.
Team/individual role description / Who are they / Where are theySC = Streatham Court
XFI = XFIBuilding / Contact details
(please note in order to use the email addresses you need to add “@exeter.ac.uk”)
BusinessSchool Professional Services Management Team
This is the School’s Senior Professional ManagementTeam (BS PS MT) who have direct responsibility for the School’s Professional Services and as members of the School’s Senior Management Group have shared responsibility for the strategic and operational management of the School.
School Manager
Head of the School’s Professional Services. Responsibilities include business planning, financial, resource and HR management, and strategic support to the Dean. External representation of the School. / Caroline Haste / SC23 / C.Haste
(01392)723203
Student Services Manager
Responsible for teaching & learning, student facing teams (UG, PGT and PGR), and QA management. / Roz Pardee / SC20 / R.L.Pardee
(01392) 725646
Finance and Resources Manager
Financial and resource planning, monitoring and budget preparation. Manages team supporting research; approves all research costings before onward transmission outside the School. Manages team providing secretarial support to Departments and Centres. / Diana McNeill / SC15 / D.L.McNeill
(01392)723445
Business Education Manager
Responsible for planning, policy development and implementation in relation to business engagement & business education. (i.e. Executive Education and mid-career degrees). Responsible for the strategic development and implementation of the School’s relationships with the corporate world. Manages team delivering Executive Education, MBA and Leadership degree programmes, alumni relations and services, and regional leadership development through Leadership South West. / Elaine Dunn / SC19 / Elaine.Dunn
(01392)722576
Marketing Manager
Marketing and recruitment function. Lead on the School’s Website Redevelopment Project. / Helen Freeman / SC9 / H.S.Freeman
(01392)723241
Senior Project Manager
Managing the capital investment in the BusinessSchool infrastructure and representing the
School for IT related issues. / Sue Hudson / SC18 / Sue.Hudson
(01392)723420
Executive Officer
Responsibility for project managing the EQUIS Accreditation Process.
Support to School Manager in servicing the Business School Senior Management Group and Business School Professional Services Management Team. / Chris King*
(Jill Williams on secondment) / SC18 / C.M.King
(013192)723464
Dean’s Office
The Dean’s Office provides PA support to the Dean and School Manager and co-ordinates a number of School processes which include: HR (recruitment, probation and promotion), Visiting Faculty programme. A number of School committees and events are also co-ordinated by this office.
PA to Dean and School Manager
In addition to PA, responsibility for day to day operations of the Dean’s Office. Committee Secretary to the School Board, Advisory Board and Executive Board. Co-ordination of the School based Personnel functions. / Alex Reichardt / SC24 / A.F.Reichardt
(01392) 725620
Administrative Assistant
Provides administrative support to the Dean’s Office. / Maria Pearce / SC24 / Maria.Pearce
(01392) 725734
Student Services Team – made up of: UG, PGT, PGR, Employability, and International teams
Student Services Manager
Responsible for administration relating to teaching & learning, registry activity, and leading student facing teams (UG, PGT, PGR, Employability, and International Partnership and Exchange), and QA management / Roz Pardee / SC20 / R.L.Pardee
(01392) 725646
Quality Assurance (QA) Assistant
Responsible for administration relating to QA processes including: accreditation, reviews, external examiners, and academic misconduct / Kelly Parker / SC G05 / Kelly.Parker
(01392)723205
Student Services – Undergraduate
The Student Services Centre is the “first port of call” for undergraduate students in the School. The Centre manages all the administration for all aspects of the student life cycle from the point of admissions, to registration and then through to graduation for all undergraduate programmes across the School.
UG students should be directed to the Undergraduate Student Services Centre in the first instance for all enquiries. The team is also well linked to support services both within and outside the School and can direct students on to these sources of help.
General team email:
Student Services Administrator
Day to day operational responsibility for delivery of UG programmes and for managing the UG team. Timetabling responsibility for UG and PGT programmes. / Kristiina Woollard / Student Services Centre / K.G.Woollard
(01392) 725619
UG Programme Co-ordinator
Heads the UG Support Office with responsibility for providing a service to UG students from Registration to Graduation including academic issues as well as pastoral care. / Sam Yard / Student Services Centre / S.E.L.Yard
(01392)723298
Student Services Assistant (UG)
Support for School’s UG office including student enquiries & assisting with exam process & maintenance of student records / Rita Collar / Student Services Centre / L.Collar
(01392)723228
Student Services Assistant (UG)
Support for School’s UG office including student enquiries & assisting with exam process & maintenance of student records / Kate Tresidder / Student Services Centre / A.M.Strong
(01392) 72 5611
Student Services Assistant (UG)
Support for School’s UG office including student enquiries & assisting with exam process & maintenance of student records / Jennifer Crotty / Student Services Centre / J.D.Crotty
(01392) 72 3449
Student Services Assistant (UG)
Support for School’s UG office including student enquiries & assisting with exam process & maintenance of student records / Kirsty Mushing / Student Services Centre / K.Mushing
(01392) 72 2130
Student Services Receptionist
Front of house, reception service & administrative support to UG study programmes. / Alison Strong / Student Services Centre / A.M.Strong
(01392) 72 5611
Student Services – Postgraduate
This team is dedicated to the School’s postgraduate taught programmes and provides the focus for postgraduate activities for the School as a whole from the point of registration to graduation.
Normally all PGT students should be directed to the postgraduate team (in Xfi) for all enquiries. However, for 2009/10, because of the growth in PGT numbers, for October we are directing ALL students, UG and PGT, to the Student Services Centre (Streatham Court) for initial queries.
The team is also well linked to support services both within and outside the School and can direct students on to these sources of help.
General team email: / D.J.Gordon
(01392) 72 4482
Postgraduate Taught (PGT) Administrator for all MSc programmes
Day to day operational responsibility for delivery of PGT programmesand for managing the PGT team. Particular involvement in the Economics and Management programmes. / Diane Gordon / Xfi G11 / S.J.Learmonth
(01392)72 3230
Postgraduate Taught (PGT) Communications and Events Coordinator
Ensuring smooth communications regarding PGT provision for students (and staff); general support for PGT provision and particular involvement in the Finance Programmes / Shirley Learmonth / Xfi G12 / D.D.Anand
(01392) 72 2519
Postgraduate Team Coordinator
Heads the PG Support Office with responsibility for providing a service to PG students from Registration to Graduation including academic issues as well as pastoral care. / Darani Anand / Xfi G14 / J.G.King
(01392) 72 4481
Programme Assistant (PGT & UG)
Support for School’s student services activities including student enquiries & assisting with exam process & maintenance of student records / Jenny King / Xfi G14 / E.Manson
(01392) 72 2598
Postgraduate Student Services Assistant
Support for School’s PGT office including student enquiries & assisting with exam process & maintenance of student records / Emma Manson / Xfi G14
Student Services – Postgraduate Research Student Support
Responsible for the School’s postgraduate research programmes (MRes, MPhil, and PhD) and provides the focus for postgraduate research activities for the School as a whole from the point of registration to graduation.
PGR Administrator
Day to day operational responsibility for delivery of PGR programmes and for working with the Director of PGR Students on the implementation of the School’s Postgraduate Research (PGR) strategy
General team email: / Emma Roberts / SC G05 / E.Roberts
(01392) 723218
Student Services – Employability
The Employability Team works on promoting and enhancing employability. They develop close links with employers; liaise with employers regarding programme design and development to ensure that programmes and modules equip students with skills that employers value most highly; coordinate work placements; arrange careers events; and ensure that students are able to take full advantage of the careers and employability advice and guidance available at the University. It also is responsible for advising and supporting students preparing for, during, and after, work placements (particularly those on the 4 year ‘with Industrial Experience’ pathways..
General team email:
Employability Officer
Employer liaison and engagement and support to students to maximise benefits from employability activities; organising and running an extensive range of careers events and support sessions; provision of extensive newsletter for students. / Rachel Torr / SC2 / R.Torr
(01392) 725618
Placement Coordinator
Coordinates the student work placements including ensuring QA mechanisms are in place and supporting students pre, during and post placement. / JennyPhillips / SC2 / J.A.Phillips
(01392)722232
Careers Advisor, Academic Services / Mary McCarthy / Reed Mews / M.A.McCarthy
(01392)723247
Student Services – International Office
This is a new team and the roles and functions are being developed. The team will have responsibility for developing and managing strategic relationships with the School's growing network of international partners for student exchanges, faculty mobility and joint research and programmes; planning activities that ensure an international dimension to the student experience at home in Exeter, and providing full support to incoming and outgoing students in relation to European and International exchanges (the WES and WIS pathways).
General team email:
International Development Officer
Assisting the Director of International Partnerships in the development and management of international partnerships, working closely with school colleagues, planning international travel, oversee QA mechanisms relating to exchanges, and day to day responsibility for the running of the School’s international office / Catherine Dawson* / SC3 / Catherine.Dawson
(01392) 72 2554
Student Exchanges Assistant
Coordinates student exchanges, ensuring systems are in place, and that students are supported before, during and after their study exchange. / Mike Robertson / SC3 / M.S.Robertson
(01392)72 3416
University’s Professional Services staff based on the School / Laura Taylor (Wednesdays AM) Educational Technologist -EEU
Karen Leslie (Fridays AM) E-learning advisor - EEU / SC20
SC20 / L.J.Taylor
K.J.Leslie
Finance and Resources
The team are responsible for all aspects of School finance including budgets and budget monitoring, research costing and monitoring, requisitions, purchasing, invoicing (sales and purchase), expenses, claims and relocation payments etc; telephone call charging; inter-library loan tokens and petty cash.
Additionally, The Finance Team can be contacted for placing stationery orders. These should be for specific, non general items (i.e. specialist folders, files etc., staff/student kitchen supplies). Requests should be sent to their generic email address as below.
Research Support
All research grant proposals and costings are supported by this team. The team will liaise with outside School contacts and ensure that internal and external costings are completed to School standards. It is essential that academic colleagues keep the support team informed about their grants so that we maintain robust and up to date budget forecasting.
The team works closely with the Research and Knowledge Transfer (RKT) office, the University Research Accounting team and other internal and external parties, including the research councils and other sponsors. The RKT team provides the first point of contact for all information regarding the University's research and knowledge transferactivities. It manages the University’s RKT strategy and linked investments such as the science strategy. It also coordinates links with business and key project partners.
General team email:
Further information at:
Finance and Resources Manager / Diana McNeill / SC15 / D.L.McNeill
(01392)723445
Finance and Resources Assistant Manager
Operational responsibility for the day to day running of the School’s Finance Office. Day to day responsibility for routine financial services. / Tracey Aggett / SC15 / T.J.Aggett
(01392)722586
Finance and Resources Assistant
Support to Finance and Resources Manager by providing administrative support in the management of School’s finances, facilities and resources. / Sam Robinson / SC13 / Samantha.Robinson
(01392)722599
Finance and Resources Assistant
Support to Finance and Resources Manager by providing administrative support in the management of School’s finances, facilities and resources. / Chris Down / SC13 / C.I.Down
(01392)725232
Research and Knowledge Transfer Manager / Vacancy / (01392)722363
Finance and Resources - Departmental Secretaries
Each department has a dedicated secretary. These staff act as the ‘first port of call’ for most routine queries from academic staff in their department. The primary purpose of these post holders is to ensure that administrative arrangements and procedures are in place to support the Head of Department.
They are also responsible for the photocopiers located within the School’s departments. These include:
- Economics Corridor
- Management First Floor Stairs
- Main Photocopier (opposite Room 105)
Generic email: / .
Secretary – Finance / Rosemary Phillips* / F02, XfiBuilding / R.Phillips
(01392)723463
Personal Secretary to Gareth Shaw / Heather Makin* / SC102 / H.L.Makin
(01392)722476
Secretary - Economics / Lucy Bigden / SC102 / TBA
Secretary – Management / Mandy Love / SC102 / (01392)723458
Secretary – Accounting / Lucy Bigden / SC102 / TBA
PA to XSPO / Francine Carter / SC102 / F.Carter
(01392)722557
PA to Director of CLS / Tricia Doherty* / F16, XfiBuilding / Tricia.Doherty
(01392)722567
BusinessSchool Infrastructure Support
- Facilities Management
This team is led by Sue Hudson, Senior Project Manager. It deals with all clients using School Buildings, whether in relation to Executive Education programmes; PG programmes; any international visiting faculty or visiting business leaders. They run the School buildings on a day to day basis including facilities management, marketing activity and event management.
General email:
Senior Project Manager
Managing the capital investment in the BusinessSchool infrastructure and representing the
School for IT related issues / Sue Hudson / SC18 / Sue.Hudson
(01392)723420
BusinessSchool Estates Manager
Day to day lead in management and maintenance of School’s Estate. / Shirley Turner / G02, XfiBuilding / S.M.Turner
(01392)722552
School Receptionist
Front of house & reception service for XfiBuilding. Room bookings & assistance with event management. / Cathy Tupman
Nikola Cattermoul (Thurs) / G02, XfiBuilding / C.Tupman
(01392) 725269
Business Education & Engagement
In essence this team delivers the BusinessSchool’s business facing programmes and events and establishes direction and infrastructure (eg IT systems, processes) aligned with the University so that:
- The School maximises the value derived from business connections
- Time and resources are invested in those business connections most likely to lead to strategically important outcomes.
Generic email:
Business Education Manager / Elaine Dunn / SC19 / Elaine.Dunn
(01392)722576
Business Education – Degree Programmes
The Business Education portfolio includes a number of degree programmes designed for experienced managers and other mid-career professionals - the MBA (full-time, part-time and modular) as well as the part-time Masters in Leadership Studies with its associated Postgraduate Diploma and Certificate pathways.
MBA Programme Manager
Responsible for whole lifecycle management of MBA programmes including student recruitment, student support, faculty support, quality management, budget management and programme accreditation. / Maureen Costelloe / MBA Office, SC / M.W.Costelloe
(01392)724494
Leadership Programme Manager
Responsible for whole lifecycle management of MA in Leadership Studies (and associated Certificate and Diploma pathways) including student recruitment, student support, faculty support, quality management, budget management and programme accreditation. / Sue Murch* / SC12 / Sue.Murch
(01392)722558
Business Education – Executive Education
The School’s Executive Education portfolio includes the CPD Award Programme, the Institute of Directors’ Company Direction Programme, and a number of customised programmes for specific corporate clients (eg SWW) or client groups (eg. members of the Royal College of General Practitioners). The team also provide administration for the CLS Professional Network (membership network for adjunct faculty) and numerous business facing events including the Business Leaders Forum.
Generic email:
Executive Education Programme Manager
Team leader and operational Manager for all Executive Education programmes.
Programme Manager for Institute of Directors director development programme. / Ann Cullum / SC12 / Ann.Cullum
(01392) 725230
Executive Education Programme Administrator
Administration of CPD Award programme, customised programmes, CLS Professional Network and associated consultancy / Julie Hargreaves / SC10 / Julie.Hargreaves
(01392)723770
Executive Education Programme Assistant
Administration of CPD Award programme, customised programmes and Joint Services short courses / Stephen Swain / SC10 / Stephen.Swain
(01392)723760
Executive Education Programme Administrator
Administration of programmes and business events, including Business Leaders Forum / Kay Bishop* / SC14 / Kay.Bishop
(01392)722110
Events Officer & Administrative Assistant
Administration of events including Business Leaders Forum; Administrative assistance to the Team / Cate Gleed* / SC11 / C.M.Gleed
(01392)723771