Emotional Intelligence for Supervisors and Managers

Emotional Intelligence for Supervisors and Managers

Sources for Human ServicesandCareer on the Move presents:

Emotional Intelligence for Supervisors and Managers

Utilizing Positive Emotions to Enhance Your Supervisory, Management, and Interpersonal Skills

Jacqueline Tusman MS, March 24, 2017, 9:30 to 4:00, The Manor House, Millridge Condominium, 975 Mill Road, Bryn Mawr PA 19010, 5 CEU’s $130 pp

Summary:In the workplace, we have been conditioned to “leave our emotions at the door.” Most people believe that emotions are not welcome and that team and work decisions should be based upon rational, logical reasoning. In this program, we will concentrate on the growing body of science in the emerging field of Emotional Intelligence (EI). Participants will explore the use of emotions as a critical step in helping to be more effective managers/employees, better communicators and more productive team members.The Professional Benefits of Enhanced Emotional Intelligence are:

  • Effective leadership and supervisory skills
  • Improved communication
  • Reduced workplace conflict
  • Better problem solving skills
  • Increased likelihood of promotion

Training Objectives: Participants will be able to:

  • Define “EI” and why it is important for personal and professional success
  • Explain the concepts of Emotional Intelligence from the work of Daniel Goleman, Ph.D.
  • Differentiate between what is Emotional Intelligence, and what is not Emotional Intelligence
  • Examine the cause/effect of an emotional hijack
  • Recognize and identify the Five Essential Competencies of Emotional Intelligence which build on each other to raise an individual’s EI
  • Develop methods to be more intentional in the actions that effect the work environment by completing exercises on the Five Essential Competencies of Emotional Intelligence
  • Review EI toolkit to identify additional EI concepts that relate to personal and professional success

In addition, participants will come away with an Action Plan Learning Log to help them keep a record of their own learning journey. These action plans are a learner’s commitment to use what they have learned in their own work environment.

Agenda 9:30 to 4:00 pm, includes 1 hour for lunch, two 15 minute breaks

9:00 – 9:30 am Registration and light continental breakfast

9:30-10:30 am– Introduction to Emotional Intelligence including:

  • The work of Daniel Goleman, Ph.D.
  • What is Emotional Intelligence – What is not Emotional Intelligence
  • Emotional Intelligence – Self Assessment
  • IQ (Intelligence Quotient) vs. EQ (Emotional Quotient)
  • Brain Science of Emotional Hijacking

10:30 – 10:45 am Break

10:45 – 12:10 pm- Didactic presentation on social competence and personal competence, including the five essential competencies of Emotional Intelligence, and Process of Self-Awareness, Self-Regulation, Self-Motivation and Empathy

12:10 – 1:10 pm- Lunch (on your own)

1:10 – 2:45 pm– Presentation continues with exercises relating to the five essential competencies of EI

2:45 – 3:00 pm Break

3:00 – 4:00 pm EI Toolkit & discussion of best practices, action plan, evaluations, and wrap up:

  • How does Emotional Intelligence shape the way we interact with others?
  • Toolkit – using EI competencies to:
  • Analyze your thinking
  • Connect and communicate with others
  • Understand emotion and conflict resolution
  • Use energy and enthusiasm to motivate others
  • Review Action Plan Learning Log - The action plan is the learner’s written commitment to use what they have learned.

Cost, When and Where: , 3-24-17, 9:30 to 4 pm, $130.00 per person, The Manor House, Millridge Condominium, 975 Mill Road, Bryn Mawr PA 19010, directions below, fee includes 5 CEU’s, all handouts, certificate, light continental breakfast, PM snacks, for more information call 610-203-1926,

CEU’s:This program is co-sponsored by Bryn Mawr College Graduate School of Social Work and Social Research. As a CSWE accredited program, the Graduate School of Social Work and Social Research at Bryn Mawr College is a pre-approved provider of continuing education for social workers, professional counselors, and marriage and family therapists in Pennsylvania and many other states.

About the Speaker: JacquelineTusman,M.S.is an experienced professional with a comprehensive background in career coaching, leadership coaching, training, organization development, and academic teaching. Jaci has served as a Coach, Manager and Senior Learning Consultant in organizational development and training for Almac Clinical Services (a pharmaceutical company), Thomas Jefferson University and Hospitals, and the University of Pennsylvania.

At the University of Pennsylvania, Jaci took a leading role in working with all levels of staff in career coaching. In addition, she was part of a design team responsible for developing and implementing a comprehensive career-coaching curriculum for Penn’s career coach training, and directed a yearly one-day career workshop for Penn employees. In developing her own career coaching business, Jaci has coached individuals who want to change the course of their career and reach their highest career potential.

Jaci is a graduate of the University of the Arts, has a Master’s Degree in Training and Organization Development from St. Joseph’s University, and holds both Myers-Briggs Type Indicator (MBTI®) and Life Orientations (LIFO®) certifications. She is also a member of the Association of Career Professionals.

To learn more about Career on the Move go to:

Registration: 3 Ways to Register: Register on line:by Mail: Sources for Human Services, 62 Parkridge Drive, Bryn Mawr, PA 19010,or register by Fax: 484-417-6150, Phone: 610-203-1926

Registration Form:I am registering for: Emotional Intelligence for Supervisors and Managers,Jacqueline Tusman MS, 3-24-17, 9:30 to 4:00, The Manor House, Millridge Condominium, 975 Mill Road, Bryn Mawr PA 19010

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Please make checks/money orders, or purchase orders payable to Sources for Human Services and mail to 62 Parkridge Drive, Bryn Mawr, PA 19010

Discounts:Discounts of 20 % per person can be offered for agencies that register 5 or more staff

Cancellations and refunds:Registrants may cancel up to five days prior to the seminar.Refunds cannot be given after that date.

Directions: The Manor House, Millridge Condominium, 975 Mill Road, Bryn Mawr PA 19010

From City Ave: From Phila, on City Ave, (Rt 1 going South), turn right on to Lancaster Ave, (just past St. Charles Seminary) which is route 30 West,. Continue into Ardmore. Turn left on Ardmore Ave just past Bryn Mawr Trust bank on left; stay on Ardmore Ave to Darby Road (church on the corner) , turn right on Darby Road; go through intersection at College Ave.Pass the Haverford Reserve on left -shortly after this turn right on Radnor Road and bear left. (If you comego through intersection at College Ave.Pass the Haverford Reserve on left -shortly after this turn right on Radnor Road and bear left. (If you come to Bryn Mawr Ave. you have gone too far). Pass the entrance to St. John Neuman church/school. Turn next right into Mill Ridge Condominiums. Manor House is at the top of the hill on the left. You must park in a Guest spot and walk to the Manor House.

From King of Prussia area

TakeI-76 EandI-476 StoPA-320 South, Sproul Rd, in Villanova; cross over Route 30; pass Overbrook Country Club and Notre Dame School on right. At Bryn Maw Ave turn left at light. Turn right at next light at Mill Road. Turn left into Mill Ridge Condominiums. Manor House is at the top of the hill on the left. You must park in aGuest spot and walk to the Manor House. If you come to Darby Road you have gone too far.

From southern Delaware County and the Blue Route, 476, going north Exit at Route 3 (West Chester Pk) turn left going West; make right at light on to Route 320 North (Sproul Rd) Follow 320 North for about 1 mile to Bryn Mawr Ave. at light….turn right on Bryn Mawr Ave.; at next light turn right onto Mill Road……look for sign for Mill Ridge Condominiums. Turn left and go up long driveway. Manor House is at the top of the hill on the left. You must park in a Guest spot and walk to the Manor House.

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