Creating a Vacancy – Generic Information

Step 1 of 4
Vacancy Details
Vacancy Title* / Healthcare Field Service Apprentice (Mechanical/Electrical Engineering)
Vacancy Reference Number
Employer Name / Siemens Healthcare
Vacancy Short Description* / Course outline
Siemens Healthcare is one of the world’s largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. We have an exciting opportunity for motivated and ambitious individuals to join our Healthcare Field Service Apprenticeship Scheme, commencing September 2013. If you are one of the growing number of people considering engineering as a career opportunity, then we would like to hear from you.
Vacancy Full Description* / In conjunction with a local college, Siemens Healthcare offers afour year Advanced Apprenticeship Scheme which will give you the knowledge, qualifications and confidence you need to build a really successful career.
The position will involve dedicated training on your journey to becoming a skilled Customer Service Engineer in the Healthcare industry with excellent Mechanical/Electrical diagnostic knowledge.
The successful candidate will join our field based engineering team of approximately 200 engineers and will be ultimately responsible for the installation, repair and maintenance of our medical systems.You will provide vital technical service support to our customers working very closely with the factory technical escalation staff; sales and applications support teams as well as our Customer Care Centre.
You will work at hospital sites throughout the UK, initially focusing on customer sites within the North East. The successful candidate willideally be based in or around the Tyne and Wear area. However you will be expected to travel to other Siemens Customer sites to help support your qualification and development.
Weekly Wage £* / £10,500 1st year.
Working Week* / 36.25 Hours
Future Prospects / On completion of the apprenticeship and subject to a good training record, you will be offered a full-time position in Siemens Healthcare as a Customer Service Engineerwith the opportunity of further education and product training.
Contact Name (For Support Use) / Michael Cox – Regional Service Manager
Tel: 07808 825468
Email:
Step 2 of 4
Employer and Learning Provider Details
Employer Name / Siemens Healthcare
Employer Description* / Siemens Healthcare is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective.
When people’s lives depend on getting the right diagnosis at the right time, healthcare professionals need the confidence that their equipment is performing to the highest quality possible. As a Customer Service Engineer you will be delivering technical services to Siemens Healthcare customers to give them the confidence they need when delivering Answer for Life.
Employer Website /
Location Type / The successful apprentices will attend college in North Tyneside or theNewcastle area.
The apprentice role is a field based position and will require travel to customer sites in the North East area. In addition and as part of their development programme, the apprentice will be required to attend other Siemens manufacturing sites across the Country on temporary short-term assignments as well as visit the Siemens plc Healthcare Customer Care Centre in Camberley. In addition, travel abroad to the Siemens Training Centres in Germany and the US may be required.
Address / Siemens Plc
Healthcare Sector
Customer Solutions
Sir William Siemens Square
Frimley, Camberley
GU16 8QD
Number of Vacancies* / 2
Learning Provider / Siemens Healthcare
Occupation Type (Sector)* / Siemens UK - Healthcare Sector
Job Role (Framework)* / Engineering
Vacancy Type / Advanced Level Apprenticeship
Training to be Provided / You will attend college and work towards achieving a Level 3 Diploma in Electrical/Electronic Engineering. In addition, whilst working on the job you will be working towards a Level 3 NVQ Extended Diploma in Engineering Maintenance-Servicing Medical Equipment.
Year 1 will involve attendance at college for the first c8 months followed by day release for the remainder of the first year. Year 2 will also combine day release as well as in-house assessment. The 3rd and 4th years will be assessed in house.
There will be opportunities to work for short time frames in the Siemens Head Office Customer Care Centre in Frimley Surrey, other Siemens manufacturing sites and our Healthcare training facilities in Erlangen, Germany and in Cary in the US.
There are also progression routes from this apprenticeship onto higher technical certificates and official Siemens Engineer training qualifications.
The Apprentice will require a full driving licence to enable them to proceed in their role in the business. Therefore Siemens will provide a £500 fund to cover driving lessons, Theory test and Practical test fees. The expectation will be a full licence pass within the first 9 months of the apprenticeship
Expected Apprenticeship Duration / 4 years
Step 3 of 4
Candidate Details
Skills required / You will possess excellent communication skills and interpersonal skills to enable you to work within a team focused environment.
You must demonstrate attention to detail as the role requires the diagnosis and repair of complex mechanical and electrical problems on high technology medical product with a need to fix the problem first time. An interest in'fixing and making things’ isdesirable
Good level of computer literacy is desirable.
You should be able to demonstrate your interest in activities outside your school life e.g. Duke of Edinburgh, Scouts, Guides, Sports team etc.
Personal Qualities / The role of the Customer Service Engineer requires a balance of technical and personal skills. Today’s customers require understanding and empathy with their problems, so the successful candidates will be required to effectively communicate with our customers and colleagues with a ‘can do attitude’.
You must be keen to learn and have an inquiring mind and be able to demonstrate your enthusiasm for your work and our business.
A self disciplined approach to your studies will be required as well as to your timekeeping and attendance in the workplace.
Qualifications Required / You should have four GCSEs at Grade C or above (or equivalent), which must include Maths, English Language and Science.Please ensure that you list in your application any qualifications already obtained.
Reality Check / During on-the-job training you may be expected to work some long hours and perhaps occasional weekends and evenings.
You will be required to work at various Siemens Healthcare sites to support your apprenticeship qualification.
Important Other Information / All applications are made through the National Apprenticeships Service. Do not contact the Employer directly.
Travel expenses to interviews and assessments will unfortunately not be reimbursed.
Please ensure that you check your emails regularly as all correspondence will be made via email.
Supplementary Application Form Questions (2) / Q1a - Please give a brief description why you are interested in engineering/science and details of any practical projects or experience you have (between 150-250 words)
Q1b - What attracts to the HealthcareField Services apprenticeship programme? (between 150-250 words)
Q1c – Describe what personal qualities you believe you can bring to the Healthcare business? (between 150-250 words)
Q2a - Please tell us how you heard about our apprenticeship programme i.e. a school visit by Siemens, a family member, Connexions, internet etc.
Q2b – Please tell us if you have previously fully completed an apprenticeship.
NOTE: Failure to complete any questions or section of the application form will automatically result in your application being rejected.
Closing Date / 07/06/2013
Interview Start Date / 24/6/2013
Possible Start Date / 02/09/2013
How do you want the Candidate to Apply? / Online – Apprenticeship Vacancy Matching Service

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