WILLINGHAM MEDICAL PRACTICE
52 Long Lane
Willingham
Cambridge
CB24 5LB
Reception & Appointments Line: 01954 260230
LONGSTANTON BRANCH SURGERY & DISPENSARY
Magdalene Close
Longstanton
CB24 3EG
Reception & Appointments Line: 01954 207600
Dispensary/Repeat Medication Line: 01954 207602
FOR EMERGENCY INFORMATION SEE BACK COVER
GP Partners
Dr Catherine Suter
MB BS (London 1980) BSc DRCOG
Dr Matthew Hunt
MA MSc MRCGP BM BCh (Oxford 1985) DRCOG DCH
Dr BrankoJankovic
LMSSA London LRCS England LPCP London 1998
MRCS London
Dr Paul Kuruvilla
MBBS MRCP (UK) MRCGP
Regular Locum GP’s
Dr Wilma McKiernan-Krieg
MD MRCGP DIFP DCH
Dr David Coe
MB BS MRCP MRCGP
THE PRACTICE TEAM
ADMINISTRATIVE STAFF
Practice ManagerSharon Unwin
Asst. Practice ManagerSarah Thompson
Senior Receptionists:Susan Craft
Yvonne Anderson
Receptionists:Philippa Westwood
Sue Lawson
Alison Tolliday
Karen Pawley
Secretary:Lynne Barker
Administrators:Lisa Smith
Helen Cater
Clinical Summarisers:PrabhaSiyambalapitiya
NURSING STAFF
Practice Nurses:Barbara Calvert, RGN
Elaine Did-dell, RGN
Karen Prince, BA(Hons) N(Dip)
Claire Davree, RGN
Nursing Assistant:Jan Carmichael RGN
DISPENSARY STAFF
Dispensary Manager:Lynda Few
Dispensers:Patricia Clayton
Rea Brown
WELCOME TO
THE WILLINGHAM MEDICAL PRACTICE
LONGSTANTON BRANCH SURGERY
We are a dispensing practice, with dispensing facilities at both Willingham and Longstanton. We have an on-site pharmacy, which is located at the front of the Willingham Surgery. Our premises have suitable disabled access.
REGISTRATION PROCEDURE
Our practice area is to the north of the A14 and includes the villages of Willingham, Longstanton, Rampton, Over, Swavesey & Bar Hill.
Registration packs are available from reception and the receptionist on duty will advise you of the registration procedure and will give you details about our practice. We will need proof of address and ID in order to register you.
Although you will be formally registered with one of the partners they are not all present every day of the week. You may choose to see any doctor you wish but it is advisable if possible to see the same doctor for one particular problem as both investigation and treatment take time.
As a new patient, you will be invited to make an appointment for yourself and your family to attend for a New Patient Health Check.
Routine appointments can be made in advance. We try to accommodate same day emergencies at the end of the morning.
For more information please visit our practice website on
WILLINGHAM SURGERY HOURS
MorningAfternoon
Monday8.30 – 1.002.30 – 6.00
Appointments8.30 – 11.003.00 – 6.00
Tuesday8.30 – 1.002.00 – 6.00
Appointments8.30 – 11.003.00 – 5.30
Ante Natal / Baby Clinic2.00 – 3.30
Wednesday8.30 – 1.002.00 – 7.00
Appointments8.30 – 11.003.00 – 7.00
Thursday8.30 – 1.00 CLOSED
Appointments7.00 – 11.00
Friday8.30 – 1.002.00 – 6.00
Appointments8.30 – 11.003.00 – 5.30
Emergenciesonly4.00 – 6.00
LONGSTANTON BRANCH SURGERY HOURS
MorningAfternoon
Monday / Friday8.30 – 1.00 CLOSED
Appointments8.30 – 11.00 CLOSED
Wednesday
Antenatal Clinic9.20 – 11.40
Please let us know ASAP if you are unable to keep an appointmentso that it can be offered to another patient
You can still be seen at Willingham if you need medical attention outside the Longstanton opening hours. Both sites are able to access patient medical records.
Telephone Appointments:
If you think that a telephone call to the doctor or a nurse will suffice instead of a face-to-face appointment. Please call the surgery and the receptionist will take your details and a doctor or nurse will return your call.
On-line Appointment Booking:
The surgery now offers an on-line appointments booking service. To register for this service, please speak to one of the surgeries receptionists. Once you have been registered and have a user name and password you will need to use the following link.
Home Visits:
If you are too ill to attend the surgery or are housebound and need a home visit, please contact the surgery as early in the day as possible to help the doctors plan their rounds. The doctor may ring you before visiting to clarify the nature of the problem.
Change of Personal Details
Please let us know if you change your name, address or telephone number. A change of address may mean that you are outside our practice area. Our receptionists will advise you on this. It is important we have your up to date telephone and mobile number in case we need to contact you at any time.
Confidentiality
All information both medical and personal is treated in confidence within the practice and will only be passed to others with your permission, except in exceptional circumstances. The sharing of medical information within the health care team and other health professionals outside the practice will be necessary in order to provide continuity of care. All staff within the practice are governed by the NHS CODE OF CONFIDENTIALITY. They will not share information with other members of your family without your permission. Please let us know if you wish someone to receive a message on your behalf.
Computer
The practice is computerised in line with government guidelines and is registered under the Data Protection Act. All information on the computer is available only to authorised staff.
Suggestions
We hope you will feel able to approach any member of our practice team for help and advice. Please feel free to hand any comments or suggestions to reception or place in the Suggestions Box in the waiting rooms at Willingham or Longstanton.
Practice Complaints Procedure
If you have concerns please raise a complaint either verbally, by email or in writing. We will do our best to put things right for you if there is a problem. All the doctors here feel the patient has a right to a second opinion within the practice and that they can consult with the doctor of their choice. If you wish to take your concerns further please contact the practice manager.
Email enquiries:
If you have a non-clinical query about the practice you may email us on
Please note this facility cannot be used for clinical enquiries or to make, amend or cancel appointments.
NHS Choices
This site exists to meet health information needs for you If you would like to visit the NHS Choices website please use the following link:
Disability Access
The surgery has been designed to allow full access to those with disabilities, including wheelchair access.
Car Parking
There is parking in front of both surgeries. Please drive carefully during access and parking. The spaces immediately in front of the building are intended for disabled patients/emergency vehicles/doctors and staff. Please respect these spaces.
SERVICES WE PROVIDE
Well Man / Woman:Heart Disease prevention, Cervical smears,
HRT
Clinics for:Asthma, COPD, Diabetes, Heart Disease, Ante-natal clinic
Assessments for:Hearing, ECG’s, Flow Rate, Spirometory
Family Planning:Including emergency contraception
Child Health:Immunisations, 6 weeks baby checks
Smoking Cessation:Supporting you to give up smoking
Minor Surgery:Mole & toe nail removal, Sigmoidoscopy, Implants, Cortisone Injection.
Travel Clinic:Advice & Vaccinations. We are an
accredited Yellow Fever vaccination
centre. Please allow 8 weeks prior to
travel if possible as some vaccinations
involve courses of several injections to
give you complete cover.
RESULTS & SPECIMENS
We ask you to take responsibility for contacting the surgery regarding your own results.
Blood tests:Please allow at least 4-7 days for results toreturn from the lab. Please call reception staff after 11am whenever possible.
SpecimensTo be handed to the Nurse or placed in
the collection box each day of the week, (except Thursday afternoon) before 4pm for delivery to the laboratory. Please label all
specimens clearly with your name, dob and the date.
COMMUNITY SERVICES
Physiotherapy
The Doctor can refer patients for NHS physiotherapy appointments.
Community Midwives Ivy Team - 01223 596212
The Midwives work alongside Dr Suter Tuesday afternoons at the Ante Natal Clinic at Willingham Surgery and at Longstanton Surgery Wednesday mornings. They are also available via the Rosie Hospital on01223 217629. The midwives work with the doctors to provide care for mothers before and after delivery and care for the baby in the first fewweeks after birth. They also run antenatal classes in preparation for parenthood.
District Nurses - 01223 726469
The District Nurses team are based at the Willingham Surgery. They visit and provide nursing treatment and advice to the housebound. Messages for the Community Nurses can be left on their direct telephone number.
Health Visiting Team - 01954 207612
The Health Visiting Team are based at ourLongstanton branch surgery and visit all mothers and babies after birth and later contacts take place as necessary. They provide health visiting services for families with children 0-5 years of age.
Social Services – 0345 045 5202
Home Support in a variety of situations can be arranged through the doctors, community nurses or by directly contacting Social Services
on: 0345 045 5202
Options for:Child & Family
Blue Badge
Adult Social Care
Dental Problems
The surgery does not have the facilities to deal with dental problems. If you have a problem getting dental care for routine or urgent dental problems, please telephone the Dental Help Line on: 01223 415126
LONGSTANTON DISPENSARY
Dispensary/Repeat Medication Line: 01954 207602
Dispensary Opening hours
Monday to Friday 8.30 – 1.00
Repeat prescription requests:Telephone line open as follows:
Monday8.30 - 13.00 14.30 - 17:00
Tuesday 8:30 - 13:00 14:00 - 17:00
Wednesday8:30 - 13:00 14:00 - 17:00
Thursday8:30 - 13:00 (Closed PM)
Friday 8:30 - 13:00 14:00 - 17:00
Dispensary Staff
All dispensary staff arefully qualified and work closely as a team with the doctors and nurses. We have a dedicated telephone line to the dispensary and all medication queries and repeat prescription requests are dealt with by using your computerised drug records. They can advise or refer you to a doctor or nurse if necessary.
Repeat prescriptions
Please remember that we require 48 hours’ noticein order to fulfil the dispensing guidelines. Check your medicines and order in plenty of time before you run out. Allow 3-4 days for “special orders”.
We issue a month’s supply of repeat medication as recommended by the NHS England
Telephone requests - 01954 207602
Refer to your medication request form, which is enclosed in the bag with your repeat medicines. Tick only the items you require on your form and have this ready before you ring.
Written requests
Please always use the request formenclosed with your repeat medicines to re-order. Tick only the items you require and put in the repeat prescription box in the lobby at Willingham or the box on the reception desk at Longstanton. There is a letter box for use when the surgeries are closed.
Generic prescriptions
In line with government guidelines we use the generic or chemical name when we write prescriptions and our suppliers may supply different brands from time to time. The active ingredient of the medicine remains the same but if you are concerned please discuss this with the doctor.
If you are a Longstanton, Swavesey or Bar Hill patient remember to specify whether you wishto collect your repeat medication from Willingham or Longstanton by ticking the appropriate box. Please remember your stated choice to avoid disappointment when you arrive to collect your medicines!
On line ordering is now available. Please ask Dispensary for details of how to register.
Wastage of medicines
Please order only those medicines you actually need from your list of authorised repeats to ensure that limited NHS resources are used fairly. Please do not “stockpile” medicines.
Unwanted medicines
You can hand in your unwanted medicines to our dispensary for safe disposal.
Comments, complaints or suggestions
We will do our best to put things right for you if there is a problem. Please ask to speak to the Dispensary Manager or Practice Manager if you have any concerns, or put them in writing if you prefer.
To obtain medicines urgently
Speak to our dispensary staff who will need to consult with a doctor on your behalf. The out of hours service cannot supply your repeat medication so please check your medicines regularly so that you do not run out.
The dispensary at Longstanton is open for collection of repeat medicines during surgery hours.
The Pharmacy at Willingham is open for longer hours.
WILLINGHAM PHARMACY
52 Long Lane
(within Doctors Surgery)
Willingham
Cambridge
CB24 5LB
Telephone: 01954 261787
Pharmacy opening hours
Monday8.30-1.002.30-6.30
Tuesday8.30-1.002.00-6.00
Wednesday8.30-1.002.00-7.00
Thursday8.30-1.00CLOSED
Friday8.30-1.002.00-6.30
SaturdayCLOSEDCLOSED
Pharmacist:Neil Rowland Hall
Disp. Technician:Cathy Window
Dispensers:Wendy Honor
Pat Clayton
Prescriptions
We can dispense most NHS and Private prescriptions while you wait. Items not stocked can usually be obtained within 24 hours.
Over the counter medicines
We stock a comprehensive range of medicines and a selection of toiletries. Our Numark own brand range offers excellent value and we are able to place special orders for items not normally stocked.
Baby care
We can offer advice on pregnancy, childcare and family planning. We stock nappies, pregnancy testing kits, and contraceptives. Healthy Start vouchers can be exchanged for NHS vitamin tablets and drops.
Hosiery/Trusses
We are able to measure and fit support stockings and trusses. Ask the Pharmacist or nurses for details.
Travelling abroad
We can advise on vaccinations and malaria prevention. We are also stockists of insect repellents, holiday medicines, first aid equipment and suncare products.
Independence products
For those patients with mobility problems we can order from a wide range of specially designed aids. Browse through our catalogue at the Pharmacy or ask a member of staff.
Advice
You can ring our Pharmacist or call in to discuss you medical problems confidentially. We are able to refer you to a doctor or nurse when necessary and can often give you information leaflets on healthcare topics.
Patient Medication Records
The Pharmacist keeps a confidential record of prescriptions dispensed to help identify any possible interactions or side-effects. This information is also used by the Surgery Doctors to help with their prescribing.
Unwanted Medicines
We can safely dispose of unwanted medicines and used syringe needles via the Pharmacy.
Medicines Use Review
Our new Medicines Use Review service offers patients on long-term medication an opportunity to undertake a formal review of their medicines with an accredited pharmacist.
It will allow our pharmacist to establish a full picture of how you use your medicines – both prescribed and non-prescribed and help us to ensure that you are getting the best possible outcome from your treatment. The review is designed to support you to understand every part of your therapy, identify any problems you may be experiencing and offer mutually agreed solutions.
Each review will last for approximately 20 minutes and will be completed in confidence in our private consultation area.
The service is provided free of charge to eligible patients.
Willingham Pharmacy complies with the Data Protection Act and the NHS Code of Confidentiality.
THE
PRACTICE – DISPENSARY – AND -
PHARMACY
ALL
ADOPTS THE NHS ZERO TOLERANCE POLICY
AGAINST VIOLENCE AND ABUSE TO ITS STAFF
You will be asked to leave the premises if your behaviour is deemed inappropriate.
OUT OF NORMAL SURGERY HOURS
The surgery is closed Thursday afternoons
Over Surgery provides emergency cover until 6pm.
- Call Over Surgery on: 01954 231550
FOR ALL OTHER ADVICE OR MEDICAL TREATMENT
CALL 111
You should call 111 if you think you need to go to A&E or another NHS Urgent Care Provider
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If you need LIFE SAVING medical treatment
CALL 999