SFQCSCourse Outline: updated 07/17/11

SESSION 1 / SETTING THE STAGE / January 11, 2011
Time / Topic/Session / Learning Objectives / Faculty
8:00am / Breakfast & Registration
8:30am to 9:00am / Welcome, Introductions, & SFQCS Overview /
  1. Describe the background that led to the development of SFQCS.
  2. Explore the vision and investment of the Foundation
  3. Describe the program elements and structure
  4. Define the goals and expectations of QCS
  5. Understand program administration and resources – what’s available and how to access it
  6. Understand the ground rules and group norms for the sessions.
/ Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
Marybeth Sharpe, PhD
9:00am to 9:45am / The Health Care Environment / Why We Are Here /
  1. Describe the health care reform, public health and environmental trends impacting the safety net.
  2. Identify your organization’s pain points
  3. Have a deeper understanding of why team is participating
/ Ed O’Neil, PhD
9:45 to 10 am / Break
10:00 to 12:00 pm / Developing and Building Teams /
  1. Understand what makes a great team
  2. Identify when to use teams
  3. Identify the different types of teams and when to use them
  4. Understand the stages of team formation and the associated leadership style you need to use for each one
  5. How to run teams effectively – what contributes to effective teams and what hinders them
/ Nancy Friedman, MBA
12:00 to
1:00 pm / Lunch
1:00 to 2:15pm / Team Time / Review Team Development Survey results and debrief with team. / Nancy Friedman, MBA
2:15 to 2:30 pm / Break
2:30 to
4:00 pm / Using a Quality Improvement Plan to Organize Your Journey /
  1. Understand the purpose and primary elements of a QI Plan
  2. Consider how to develop key elements of your clinics’ QI Plan
/ Min Matson, PMP
4:00 to
4:25 pm / QI Projects Overview /
  1. Understand QI project expectations and timelines
  2. Understand the purpose of coaching and coaching guidelines.
  3. Introduction to all QI coaches

4:25 to
4:40 pm / Wrap up and expectations for next session/Complete session evaluation / Homework:
1)Think about an improvement project you have done in the past and come prepared to share it at the next session.
2)Review the MFI
3)Bring draft AIM statement to next session
4)Introduce reading assignment #1 – Getting Things Done / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
4:40 to 5:00pm / Coaches available for questions
SESSION 2 THE MODEL FOR IMPROVEMENT February 9, 2011
Time / Topic/Session / Learning Objectives / Faculty
8:00 am / Breakfast / 1)Apply the elements of a change model with rapid cycle improvement to your SFQCS projects
2)Choose your SFQCS project measures and begin your data collection plan.
3)Align the aims, measures, and change ideas for your SFQCS project.
4)Plot and analyze data over time to use it as a guide when making decisions.
5)Plan your next text of change for your SFQCS project.
8:30 to 8:45am / Welcome and Introductions / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
8:45 to 9:50 am / Experience an Improvement Model, Focus Your Aim / Joan Grebe, MA, OT
9:50 to 10:05am / Break
10:05 to 10:40 am / Aim Statements / Joan Grebe, MA, OT
10:40 to 12:15 pm / Selecting Measures / Hunter Gatewood, MSW
12:15 to 1:00 pm / Lunch
1:00 – 1:15 pm / Intersession Reading Assignment / Kelly Pfeifer, MD
1:15 – 2:30 pm / Using Aims and Measures to Plan Your Work / Hunter Gatewood, MSW
3:15 – 3:30 pm / Break
3:30 – 4:10 pm / Using Data to Drive Improvements, Part 2 / Joan Grebe, MA, OT
4:10 – 4:50 pm / Small & Fast: How to Get Started Testing Changes / Hunter Gatewood, MSW
4:50 to 5:00 pm / Wrap-up & Expectations for Next Session / Introduce reading assignment #2 (Death by Meeting) to be discussed at next session / David Lown, MD

At the end of this session, teams will have finalized AIM statement, measurement plan, & have identified several potential PDSAs.

SESSION 3 PROJECT MANAGEMENT & TEACHING QUALITY IMPROVEMENT March 8, 2011
Time / Topic/Session / Learning Objectives / Faculty
8:00 am / Breakfast
8:30 to 9:00 am / Welcome and Introductions / Discussion of Reading Assignment #2(Death by Meeting) /
  1. Summary of key concepts from reading
  2. Team discussion of key concepts
/ Lisa Johnson, MD
Kelly Pfeifer, MD
9:00 to 9:30 am / Report out / Report out on PDSAs. 2 Tables report out to eachother, playing the role of consultant and client getting feedback. Focus on how to give feedback that is engaging. / David Lown, MD
9:30 to 10:45am / Project Management /
  1. Explain project management terminology, procedures, and techniques.
  2. Design, develop, and document project plans.
  3. Describe the tools of project management.
  4. Monitor and track projects to maintain control.
  5. Develop ideas to enhance project teamwork.
/ Beth Mertz, PhD
10:45 to 11:00 am / Break
11:00 to 12:30 pm / Project Management Con’t
12:30 to 1:15 pm / Lunch / TABLE TOPICS
1:15 to 3:00pm / Teaching Quality Improvement /
  1. Understand the tools leaders have to change the culture of an organization
  2. Describe the role of self-efficacy in developing a culture of quality.
  3. Review a sample curriculum for teaching QI to your staff, and describe the likely challenges you will encounter.
  4. Acquire an understanding of the core principles of adult learning.
  5. Practice using some basic techniques that facilitate adult learning.
  6. Understand the circumstances when different techniques are most useful.
/ Robert Moore, MD
3:00 – 3:15 pm / Break
3:00 to 4:45 pm / Teaching Quality Improvement
Continued
4:45 to 5:00 pm / Wrap-up & expectations for next session / Homework: 1) Introduce reading assignment #3(Three Signs of a Miserable Job) to be discussed at next session. / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
SESSION 4 – INFLUENCING OTHERS & CHANGE MANAGEMENT April 13, 2011
Time / Topic/Session / Learning Objectives / Faculty
8:00 / Breakfast
8:30 to 9:00am / Welcome / Discussion of Reading Assignment #3 (Three Signs of a Miserable Job)/ Ice Breaker /
  1. Summary of key concepts from reading
  2. Team discussion of key concepts
/ Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
9:00 to 11:30 am / Effective Communication /
  1. List the core elements of effective communication and difficult conversations
  2. Identify personal communication strengths and development needs
  3. Develop a plan to apply today's learning to their immediate work
/ Brett Penfil, MPH, MA, MFT
11:30 to 12:15 pm / Lunch
12:15 to 2:30pm / Talent Management: Working With and Through Others /
  1. Learn how to best motivate and develop others
  2. Learning to apply Situational Leadership model
  3. Properly delegate tasks to others
  4. Gain support for your work and be more successful influencing others
/ Nancy Friedman, MBA
2:30 to 2:45pm / Break
2:45 to 4:15pm / Managing and Leading Change / 1. Understand the role of the leadership in organizational change
2. Use three frameworks for understanding how people respond to change
3. Understand the key management roles/responsibilities in the Change Management process. / Robert Moore, MD
4:15 to 4:30 pm / Wrap-up & expectations for next session / Homework: 1) Introduce reading assignment #4(WHO – The A Method for Hiring) to be discussed at next session. 2) Pre-reading for May 10 operations management session. / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
SESSION 5 OPERATIONS MANAGEMENT & SUSTAINABILITY May 10, 2011
Time / Topic/Session / Learning Objectives / Faculty
8:00 am / Breakfast
8:30 to 8:45 am / Welcome & Introductions / Discussion of reading assignment #4 - WHO / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
8:45 to 1:00 pm / Fundamentals of Operations Management for Healthcare Organizations /
  1. Understand operations management and its benefits
  2. Describe the essential elements for effective operational planning
  3. Apply the steps for operational planning to your own setting
/ Kumar Rajaram, PhD
1:00 to 2:00 pm / Lunch
2:00 to 3:00pm / Team Time / Application of Operations Session
3:00 to 3:15 pm / Break
3:15 to 4:45 pm / Sustainability & Reliability /
  1. Understand ways to hold gains for your improvement work
  2. Plan your activities as a team to sustain what you’ve successfully built
/ Joan Grebe, MA, OT
4:45 to 5:00 pm / Wrap-up & Expectations for next session / Homework: Participants will be asked to complete template summarizing progress on project thus far to share at next learning session. / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
SESSION 6 BUSINESS CASE AND FEEDBACK & DECISION MAKING June 8, 2011
Time / Topic/Session / Learning Objectives / Faculty
8:00 am / Breakfast
8:30 to 8:45 am / Welcome & Introductions / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
8:45 to 9:45 am / Speed Sharing Activity
9:45 – 10:00 am / Break
10:00 to 12:30 pm / Business Case for Change /
  1. Understand the process for creating change.
  2. Develop tools for effective communication.
  3. Learn how to create a financial model for new services, programs, staff.
  4. Practice going from idea to action plan.
/ Bo Greeves, MD
Naomi Fuchs
12:30 to 1:45 pm / Working Lunch / Teams display quarter report storyboards – scavenger hunt activity.
1:45 to2:45 pm / Giving and Receiving Feedback /
  1. Learn how to properly give feedback – both positive and constructive
  2. Identify when NOT to give feedback
  3. Enhance ability to accept feedback and put it to good use
/ Nancy Friedman, MBA
2:45 to 3:00pm / Break
3:00 to 4:45 pm / Decision Making /
  1. Identify different types of decisions
  2. Recognize which decision making method is most appropriate to employ.
/ Nancy Friedman, MBA
4:45 to 5:00 pm / Wrap-up & expectations session / Introduce reading assignment #5 (5 Dysfunctions of a Team) to be discussed at next session / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
SESSION 7 HIGH PERFORMING TEAMS July 12, 2011
Time / Topic/Session / Learning Objectives / Faculty
8:00 am / Breakfast
8:30 to 8:45 am / Welcome / Lisa Johnson, MD
8:45 to 9:45am / Quantitative Speed Sharing Activity
9:45 to 10:00 am / Break
10:00 to 12:00pm / High Performing Teams & Emotional Intelligence /
  1. Identify the challenges your team faces
  2. Understand ways to take your team performance to the next level
  3. Employ the concept of EI to yourself and to your team
/ Nancy Friedman, MBA
12:00 to 1:00 pm / Lunch
1:00 to 2:30 pm / Reflection on Behavior Changes /
  1. Utilize the rich SFQCS content,
  2. Execute behavior changes resulting from SFQCS learnings.
  3. Quantify what team’s have accomplished, and
  4. Plan how teams can continue to do behaviors they do well and those they want to see done more often.
/ Joan Grebe, MA, OT
2:30 to 2:45 pm / Break
2:45 to 4:45pm / Managing Conflict /
  1. Identify the sources of conflict in your environment
  2. Understand how conflict can be positive as well as destructive
  3. Recognize the 5 styles of conflict management
  4. Understand when to use each one for maximum results
/ Betty Till, BSN
4:45 to 5:00 pm / Wrap-up and expectations for next session / Overview of project presentations to be delivered at next session. / David Lown, MD
SESSION 8 / September 14, 2011
Time / Topic/Session / Learning Objectives / Faculty
8:00 am / Breakfast
8:30 am / Welcome / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD
8:45 to 9:45am / Sharing Activity
9:45 to 10:00am / Break
10:00 to 11:45 am / Teaching QI / Developing Training Plan / Joan Grebe, MA, OT
11:45 to 1:15 pm / Lunch – posters displayed / Scavenger hunt by team; choose 2 things you want to steal.
1:15 – 1:30 pm / Poster activity wrap-up / Stand up and commit to doing 1 thing in the next 6 mos (can be idea stolen from scavenger hunt)
1:30 to 3:30pm / Spread
3:30 – 3:45 pm / Break
3:45 to 4:00 pm / Overview of remaining evaluation activities & deliverables.
4:00 to 5:00 pm / Graduation/Celebration and Closing / Lisa Johnson, MD
David Lown, MD
Kelly Pfeifer, MD

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