PAY GRADE: 004
CLASS TITLE:SWITCHBOARD OPERATOR I
ALLOCATION FACTOR(S)
This is work operating a telephone switchboard.
EXAMPLES OF WORK PERFORMED:
(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)
- Answers all incoming local and long distance calls and makes proper connection to person or office requested; places outgoing local and long distance calls; keeps records of long distance calls, telegrams received, and messages which cannot be delivered immediately, answers routine non-technical questions and refers other questions to proper persons or offices.
- Acts as receptionist, registering callers, directing them to proper office and giving routine information.
- Places interoffice calls.
- Performs clerical work such as filing, typing, posting simple data and making inventories.
- Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES:
(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)
- Knowledge of the techniques of effective verbal communication.
- Ability to remember numbers and details.
- Ability to handle telephone calls in a fast, courteous and efficient manner.
- Ability to speak clearly and correctly.
- Ability to listen effectively.
- Ability to follow verbal and written instructions.
- Ability to spell and to locate information that is listed alphabetically.
- Ability to plan, organize and coordinate work assignments.
- Ability to communicate effectively verbally and in writing.
- Ability to establish and maintain effective working relationships with others.
MINIMUM QUALIFICATIONS
- Six months of work experience involving public contact.
- Vocational/technical training can substitute at the rate of 60 classroom hours for each month of the required work experience.
- A high school diploma or its equivalent can substitute for the required work experience.
EFFECTIVE:
10/1/1985
HISTORY:
01/01/1984