Garlic Jim’s Famous Gourmet Pizza

Quality Assurance Review

Date______Time In______Time Out______Reviewer______

Store#_____ Location______Franchisee______MIC______

Product Quality

Points / Possible / Comments
All dough in the store within usage life
(If out-dated dough is foundstore will fail this section) / 45
Using scale to ensure portion control / 25
Prepped products meet Garlic Jim’s standards / 25
Proper dough slapping technique in use / 20
Thin crust skins prepped using proper technique / 5
Proper sauce technique in use / 4
Current portion chart in use / 4
Stem thermometers in use in Dough, Makelines & Walk-in / 4
First-In-First-Out rotation method in use / 4
All food products within usage life / 5
/141
Comments:
Grade five pizzas using the "Perfect 10" grading method; average the grades; score using chart below
Score: / 1) / 2) / 3) / 4) / 5) / Average
Type:
Reason:
9.0 to 10 / 10 points
8.1 to 8.9 / 8 points
7.6 to 8.0 / 5 points
7.0 to 7.5 / 1 point
6.9 and below / Minus 10 points
Points given for pizza grading portion: / /10
Perfect 10 Pizza
1 – Size/Roundness
2 – Sauce/Oil
3 – Cheesing
4 – Portions
5 – Topping Distribution / 6 – Crust Edges
7 – Evenly Raised Crust
8 – Bubbles
9 – Even Bake / Browning
10 – Cut In Equal Slices
Total Points - Product Quality Section / /151
Comments:
Service
Points / Possible / Comments
Walk-in customers greeted with a smile / 10
Phones answered in 3 rings or less / 20
Phones answered courteously with a smile / 20
Accurate carry-out & delivery times quoted / 10
Drivers using lit car-top signs / 10
Drivers calling ‘out the door’ & ‘to the door’ times / 5
CSR’s saying ‘Thanks for choosing Garlic Jim’s’ & ‘Would you like help out to your car?’ / 5
/80
Record the "Out The Door" time of five orders, average the grades then score using chart below
1 / 2 / 3 / 4 / 5 / Average
OTD Time:
17 min or less / 10 points
18 – 19 min / 8 points
20 – 21min / 5 points
22– 23 min / 4 point
24min or more / 0 points
Points given for OTD portion: / /10
Comments:

Image

Points / Possible / Comments
Storefront clean and well-maintained / 10
Signage clean, lit and in working order / 5
All areas in customer view neat & clean / 10
Food prep area clean and sanitized / 5
Bathroom neat and clean / 5
Employees in proper uniform meeting all standards / 25
Total Points -Service/Image Section / /150
Comments:

Store Security

Points Possible Comments

Driver box access door locked & key in safe / 5
Drivers carry only $20 change at all times / 5
Back door shut and locked / 5
Total Points –Store Security Section / /15

Comments:

Gluten-Free Compliance

Points Possible Comments

Is the GF equipment stored separately?
(pizza cutter, peel, spoodles, screens) / 5
Are there separate sauce containers and spoodles? / 5
Are there dedicated GF screens and are they stored separately? / 5
Is the GF Checklist posted where GF pizzas are made? / 5
Is the list of which items are NOT GF posted near the CSR stations? / 5
Is the list of employees have read the Garlic Jim’s GF Restaurant Training posted? / 5
Total Points –Gluten Free Section / /30
Comments:

Equipment

Points / Possible / Comments
Oven inside clean and in working order
(Each oven counts as 10points) / 10
Oven and oven hood clean and clear of grease / 5
All computers functioning properly / 5
Hot bags and cradle in good repair and functioning properly / 5
Hot shelf (s) in working condition and correct temp / 5
Dough roller functioning and in good repair / 5
Walk-in cooler holding at 38 / 5
Makeline (s) cleaned and keeping food at 38° / 10
Cash drawer connected to computer and popping with order / 5
Three compartment sink in good repair, no leaks / 5
/60
Comments:

Overall Quality Assurance Review Results

Record the score for each section; total the points received; apply a rating using chart below
Product Quality: / Service/Image: / Store Security: / Gluten-Free: / Equipment:
Points Possible: / Points Received: / Final Score %:
406
90 to 100 / Outstanding / 84 to 89 / Above Average
78 to 83 / Average / 70 to 77 / Needs Attention
69 or Below / Mandatory Action Plan Required

Overall Comments/Concerns:

x______x______

Manager in Charge Garlic Jim’s Consultant

1