Successful Office Skills for Administrative Assistants

& Clerks

Successful Office Skills are without question one of the most important administrative skills needed. It is often at the top of the list of requirements when it comes to recruiting administrative support staff. In reality, the demanding nature of job and instructions coming from all directions, can often challenge the credibility of all office administrative staff.

Successful Office Skills Training is designed to provide the essential practical skills to ensure high quality delivery of office functions by administrative assistants and clerks.

Learning Objectives

  1. Participants managing personal change to be responsible for their choices, attitude and behavior.
  2. Recognize the importance of Personal Quality at the Workplace through demonstrating a positive work attitude, to understand how they fit into the big picture, what their role and responsibilities are and what improvements they need to work on.
  3. Specify the various ways they can contribute to their unit and hence to the overall company.
  4. How to improve interpersonal relationships through awareness of the communication behavioral styles, profile and analyze their own style to identify strengths and weaknesses and develop a Self-Improvement Action Plan.
  5. Enhancing overall effectiveness and productivity so as to be an asset to the company

Training Coverage

Day One

Looking Your Best For Work

· Feeling Good About Yourself

· First Impressions

· Personal Grooming

The importance of goal setting

· Using your planner

The Importance of setting up workplace to produce comfort and efficiency

· positioning of desk and equipment

· setting up work station

· proper posture

PROGRAM SCHEDULE
Day 1
8:30 a.m. – 9:00 a.m. / Registration
9:00 a.m. – 10:15 a.m. / Training Start
10:15 a.m. – 10:30 a.m. / Morning Break
10:30 a.m. – 1:00 p.m. / Training Continue
1:00 p.m. – 2:00 p.m. / Lunch
2:00 p.m. – 3:30 p.m. / Training Continue
3:30 p.m. – 3:45 p.m. / Tea Break
3:45 p.m. – 5:30 p.m. / Training Continue
5.30pm / End of Day 1
Day 2
8:30 a.m. – 9:00 a.m. / Registration
9:00 a.m. – 10:15 a.m. / Training Start
10:15 a.m. – 10:30 a.m. / Tea Break
10:30 a.m. – 1:00 p.m. / Training Continue
1:00 p.m. – 2:00 p.m. / Lunch
2:00 p.m. – 3:30 p.m. / Training Continue
3:30 p.m. – 3:45 p.m. / Tea Break
3:45 p.m. – 5:30 p.m. / Training Continue
5.30pm / End of Training

Organizational Skills

· what to do first thing in the morning

· messy desk – getting organized

· proper filing

Telephone Skills

· develop proper phone skills for speaking to a potential customer

· develop proper phone skills when at work

· taking phone messages

· handling your customers and clients

Day Two

Productivity and Quality on the Job

· Identify problem with doing a job as fast as you can

· Identify problem with doing a job slowly, but perfectly

· Identify what a person can do to increase productivity andquality

Social Skills in the Workplace

· accepting instruction

· explaining a problem to a supervisor

· asking for help

· accepting feedback

· providing constructive criticism

· complementing and accepting a compliment

Maintaining a Positive Attitude

· Understand the importance of having a good attitude on the job

· Getting along with your co-workers

· Conflict resolution

· Communication skills

· Employer expectations

Time Management

· set goals and establish priorities

Facilitator – Mr. RajKumar

M.SC (HRD), B.Econs, Adventure Learning (Aus)

Certified Trainer (PPT, Aus), Book Author

Performance Turn Around & Teambuilding Specialist

Mr. RajKumar holds B.Econs (Hons) & M.Sc (HR) from reputable universities. Further, he has commenced his second postgraduate program from University of Newcastle, Australia.

In the last 2 years, he is actively involved in performance turn around for many businesses, involving people development, sales improvement, operations efficiency and other crucial areas.

His early working experience was with a leading consumer product manufacturer as supervisor, than as Executive with OCL Capital before holding a key position as Research Manager for a UK based property consultancy firm. He was the Training Consultant for a 2nd. largest Management Consultancy firm in Malaysia. In 1998, he joined as a Faculty Head & at the age of 31 became the youngest Chief Executive of a listed corporation. With years of working experience, he has managed more than hundreds of staff and deals with various matters such as organizational planning, quality improvement, service improvement, HR, and finance.

He has conducted training & development program for staff from Bank Negara, KWSP, Perodua, Procter & Gamble, UniAsia, SME Corporation, Maybank, BASF Petronas, Guiness Anchor, SOGO Steel, Malaysia Institute of BASF Petronas, MAS, Kian Joo, ICI Paint, International Paint, Flextronic, Panasonic, Prolintas, Europlastics, INTAN, IJN, MAS Cargo, Sime, Titan PP Polymer, Shum Yip Leong Rubber, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemical, WCT Engineering, Plastik V, Rubelli, PEPS_JV, Erapoly, Barwil, Lumut Resort & many other companies.

While in career, he was involved in developing various business plans; joint venture, business financing, international expansion, new product development etc. For him, a good business & operations’ practices should incorporate the vision, mission and long term objectives of an organization. It should also blend with the short term interest of an organization; annual objectives, financial projection, staff development plan, marketing strategies, marketing intelligence etc.

He has been a good guide for businesses on methods to improve operations issues towards organizational success. He has conducted various training programs on HR, Corporate Planning, Organizational Behavior, Performance Management, Team building & Coaching. He is a registered Train the Trainer with Perbadanan Sumber Manusia Berhad (PSMB). He also provides local support as a senior lecturer for universities in AustraliaUK. He is a certified workplace trainer by Pan Pacific Training and NSW Vocational Education & Training Accreditation Board, Australia.

Ms. Josephine Lui

Josephine Lui is Managing Consultant of Imagine Image Consultancy, a personal branding and corporate image consulting company. A qualified Image Consultant, she offers individual coachingand master corporate training in business image, personal and professional presence, business protocol and communication skills.

A Certified Image Consultant and an associate member of AICI, Josephine graduated from London Image Institute and Academy of Masters Mastery. Personally coached by world-renowned Lynne Henderson Marks and Christina Ong, both Certified Image Masters in association with AICI (Association of Image Consultants International, USA). A passionate, dynamic and engaging educator, Josephine is always fully committed to her clients’ success.

With over 18 years of experience as a well known international branding expert and corporate trainer in the beauty industry, Josephine has worked with Chanel, Elizabeth Arden, Lancôme and Sisley with key responsibilities of its in-house trainings as well as its image grooming and etiquette of the Brand’s sales & service staff . At Chanel, she has acquired a strong sense of luxury fashion style andwas the key facilitator of its Corporate Orientation Programs. At Elizabeth Arden, Josephine had designed and implemented its company’s dress code and the Brand’scorporate uniform for its beauty consultants. Her other clients’ include Bluebell Malaysia, OCBC (Premier Banking), Mary Kay (M) Sdn Bhd, Prudential Assurance and HSBC (Puchong) amongst others.

Successful Office Skills for Administrative Assistants

CLEVERBRIDGE TRAINING RESOURCES

No.9A, First Floor, Lintang Pekan Baru, Off Jalan Meru, 41050 Klang, Selangor

Tel: 03-3343 2180 Fax: 03-3341 5755