Heather Tice

23 Oak Rd Delmar, NY 12054

(518) 727-9454

OBJECTIVE

Has the ability to learn new procedures quickly and efficiently, alongside excellentcommunication, multi-tasking, and organizational skills. A highly qualified individual seeking to obtain a position where past experiences and skills can be utilized and allow for further opportunities, growth, and knowledge.

EDUCATION

Bachelor of Science in Health and Wellness(January 2016)

Kaplan University; GPA 3.73

Associateof Science in Individual Studies (August 2002)

HudsonValleyCommunity CollegeTroy, NY

The Old Common Yoga Teacher Training (September 2009)

200hr RYT Heart Space Yoga and Healing Arts Albany, NY

Nail TechnologyLicense (May 1994)

EuropaSchool of Cosmetology Schenectady, NY

EXPERIENCE

Senior Employment Security Clerk, UI Learning, NYS Department of Labor October 2013-Present

Albany, New York

  • Hourly Grade 9 Senior Employment Security Clerk
  • Assists training leads in preparing and delivering effective and timely training to employees of the New York State Department of Labor
  • Creates Power Points for the training’s using the leads collaborative training information
  • Follows up on the effectiveness of the training’s through the use of Survey Monkey
  • Keeps the UI Learning intranet page up to date with current training information, policies, procedures and forms
  • Keeps thesharepoint up to date with all training information
  • Effectively tracks all training that is completed in excelspreadsheets
  • Works closely with OSOD (Office of Organizational Development) to develop or transfer classroom training’s and/or webinars into elearning modules in SLMS.

Clerk, NYS Department of Education August 2012-October 2013

Albany, New York

  • Checked transcripts and other documents from individuals to lead towards teacher certification in the Office of Teaching Initiatives
  • Filed and organized documents for individual teachers throughout New YorkState
  • Analyzed and input various data entry into the TEACH Database System for individuals who were applying for teacher certification

Heart Space Yoga and Healing Arts August 2009-November 2013

Albany, New York

  • 200hr E-RYT Certified with Yoga Alliance. An experienced yoga instructor with the ability to teach several types or styles of yoga.
  • Assistant Teacher for theYoga Empowerment Teacher Training. Assisting the lead teacher in weekend teacher training’s and yoga classes.Many clerical duties alongsidethe hands on training hours with students.

The IVY Spa October 2011-November 2011

East Greenbush, New York

Thai Yoga Bodywork

  • Bodywork performed while the body is stretched into various yoga postures. Performed on a mat working with energy lines individualized to suit the particular client’s needs.

Receptionist September 2010-October 2011

  • Answered phones and greeted clients
  • Scheduled appointments
  • Daily business clerical work including organizing client files and employees schedules
  • Inventory and light cleaning

Nail Technician January 2008-August 2009

  • Serviced clients with various types of natural pedicures and manicures

Verizon Communications October 1995-October 2007

Albany, New York

Central Office Technician

  • Assisted outside field technicians with testing, sending tone, and permission to burn
  • Scrubbed troubles and buckets to prevent unneeded dispatches

Customer Service Representative

  • Issued orders for new and existing customers and answered billing questions
  • Provided customers with information about Verizon’s products and services that would best suit their needs

Administrative Assistant

  • Dispatched outside field technicians and called customers as needed
  • Assisted field technicians and other company employees with information regarding troubles or orders

Assistant Manager,Contempo Casuals July 1994-October 1995

Albany, New York

  • Customer Service and Sales
  • Merchandising and visual displays
  • Opening and closing store reports
  • Responsible for stores financial records
  • Inventory
  • Hired and trained sales associates

COMPUTER SKILLS

  • Microsoft Word, PowerPoint, Excel, Access, Outlook, Windows 8, Office 365, AppleOperating Systems, MINDBODY Online, Massage Office, Camtasia Studio 8, Web EX, Snagit 11 Editor

REFERENCES

  • John Todorovic NYS Department of Labor (518) 728-6012
  • John Smrtic Yoga Instructor (518) 956-0275
  • Melissa Sansone Owner The IVY Spa (518) 286-2225/(518) 522-2130