Statement of Work No.
For
Tier3 French PO Extract - R100 error
PO
PB Business Unit
Tech Central
PB Functional Unit
Submitted to
Pitney Bowes Inc.
By
Wipro Technologies
Bangalore, India
Date:10 February, 2012
Confidentiality
This document is being submitted to Pitney Bowes Inc. by Wipro Limited. The parties acknowledge and agree that this document is Confidential Information of Pitney Bowes Inc. and shall be handled as “Confidential Information” pursuant to Article 13 of the Wipro/PBI Master Services Agreement effective December 1, 2010, between Wipro Limited (Provider) and Pitney Bowes Inc. and Pitney Bowes of Canada LTD and PB Ltd. (Service Recipient).
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1 Introduction
1.1 Background
This Statement of Work effective as of 10, February 2012, is submitted by Provider to Service Recipient pursuant to the Wipro/PBI Master Services Agreement effective December 1, 2010, between Provider and Service Recipient. The parties agree that this Statement of Work (upon its execution by both parties) and the Master Services Agreement (including any amendments thereto) form a binding Agreement between the parties relative to all services and work product to be provided by Provider to Service Recipient as set forth in this Statement of Work No. , subject to the receipt by Provider of a Purchase Order from Service Recipient requesting Provider to provide the services and work product set forth in the executed Statement of Work.
The Master Services Agreement shall control in the event of any inconsistencies between the Master Services Agreement and this Statement of Work.
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1.2 References
Ref. # / Document Name and Version / Location1 / CR77342 - Vision - functional spec - R100 product error fix.doc Version 2.0
2 Project Scope
2.1 Project Overview
2.1.1 Background
Requirement to fix the product error of K770 French meters which are retuning in some instances the wrong event that Tier3 is not able to handle properly and generate 2 period for the same month in the A file.
2.1.2 Partnering Context
o PBI has invited Wipro team to provide the enhancements in tier3 to fix the product error of K770 French meters which are retuning in some instances the wrong event that Tier3 is not able to handle properly and generate 2 period for the same month in the A file.
o Wipro Project team will work in coordination with PBI SME to accomplish the key deliverables as mentioned above. Project Management activities around Wipro deliverables will be carried out by Wipro Project Manager assigned for this project. Supervision of over-all project will be carried out by Wipro Project Manager in coordination with PBI SME.
2.2 In-scope
Fixing the product error of K770 French meters which are retuning in some instances the wrong event that Tier3 is not able to handle properly and generate 2 period for the same month in the A file.
· Identify meters with the R100 error,
· Correct data in order to be able to consolidate the data under 1 period.
2.3 Critical Dependencies
1. PB to validate the prioritization and to send the required clarifications to Wipro.
2. PB to verify and approve the assumptions made.
3. PB to provide the review comments and approvals for the deliverables.
4. PB to provide the required test data for testing the Transactions.
5. Test Meter/Data/test servers availability.
2.4 Out of scope.
1. Any requirements not mentioned in the “In-Scope” section are out of scope
2. User training
3. Database architecture provided by PB.
4. Any migration activity for old application due to any other change is out of scope.
2.5 Assumptions
1. During the feature execution, the requirements will be base-lined and changes to these will undergo change management process.
2. Requirements will be base-lined at least 4 days before to start the design phases.
3. PBI will provide SME for resolving Wipro queries
4. PBI will provide the data structures for the Interface / message information
5. PBI will ensure the availability of SMEs for Technical Solution review the next business day after the solution is made available to PBI.
6. Assuming that all the required testing data, softwares, meter and test servers will be provided by PBI for testing.
7. Other feature specific assumptions are listed in the Assumption sheet of the estimation sheet.
8. Any changes made to the signed off functional specification document will be taken through project change management process. Such Change Requests will need to be analyzed to determine the extent of re-work effort that may be required and may impact the cost & schedule of the project.
9. As the project progresses, based on the scope of requirements of the defined phases, the schedule, effort and cost will be reviewed and will be taken through change management process.
10. Timely clarifications/resolution of all issues needs to be provided by all stakeholders within two business days to avoid any impacts to the overall project schedule. Any issues that require more than two business days for resolution need to be highlighted to the Project/Program Management team.
11. The requirement documents will be stored in Clear Case by PBI, and any changes to any of the documents/ artifacts will be informed to Wipro project team.
12. PBI will work towards eliminating any dependency that this project may have on release schedules of other projects/applications so that the timelines for this project can be adhered.
13. PBI will provide all requested software licenses and desktops with correct configurations to the Wipro resources to enable them to carry out their tasks.
14. PBI Project Manager will coordinate between Wipro team and any other teams for project related work.
15. PBI will provide requisite development and testing environments as per the agreed project time lines.
16. Any delay in the start date of this feature implementation will impact the other phase dates accordingly.
2.6 ARC-RRC Considerations
none
3 Project Approach
3.1 Standards
Standards provided in the EPD documents are used in the project.
3.1.1 Processes
Processes mentioned in the EPD are used for this project.
3.1.2 Development Lifecycle
The project will be executed with the following sequence of activities:
1. PBI Tech Central team will provide the Functional Specifications for change request to be developed.
2. Wipro project team will use this FS as input to create the Technical Solution document for the identified components.
3. Technical Solution documents will be reviewed and approved by PBI as per the project schedule planned.
4. Wipro project team will begin with build and unit test for the components after the approval for Technical Solution from PBI.
5. Wipro project team will complete the Unit testing of components before it is released as first Iteration to PBI Tech Central team for testing and validation.
6. PBI Tech Central team will report any defects identified in the delivered components.
7. Wipro project team will fix or implement the defects reported by PBI.
8. The completed components will be integrated and tested during Integration Testing phase of the project.
9. Business users will test and validate the expected functionality from the developed components during the User Acceptance Testing phase.
10. The developed and tested code will be migrated to Production.
Guideline:
· Fatal errors – Defects which stops the system function and user is not able to proceed
· Major errors – Defects which are critical to the functionality of the system
· Minor errors – Defects which are cosmetic in nature and does not affect the business functionality (within the domain of the functionality)
During the project execution phase, it is expected that some of the requirements may under go changes. However, at the start of the every feature, the requirements will be base-lined and changes to these will be analysed to identify the impact on schedule and cost. Based on the agreement between Wipro and PBI, the approved changes will be incorporated into project schedule. The above cycle of activities will be repeated to include the revised requirements as applicable.
Release Management
Deliverables are released to PBI for review as planned. After incorporating the PBI review comments if any and will be released to PBI for final sign off.
Reporting
Wipro will provide Weekly Status Reports to the PBI Director/Project Manager that will include key tasks performed during the week, key tasks that are planned for next week, issues and risks if any.
3.1.3 Tools
Tools Name / DescriptionMS Visual Studio 2010 / Application development tool
MS Visual Studio 6.0 / Application development tool
FX Cop / Tool for checking Coding Standards developed
MS Visual Studio Testing tool / Code unit testing tool
MS SQL server Management Studio Express / Tool for data base development
Micro Soft Office / For documentation
MS Visio / For design architecture
MS Visual Source Safe / Configuration Management tool
Clear Case / Configuration Management tool
3.2 Project Schedule & Deliverables
1 / 2 / 3 / 4 / 5 / 6Requirement Analysis & Design / 1
Coding and Unit Testing / 1
System and Integration Testing / 1 / 1
User Acceptance Testing Support / 1
Deployment & Post Production Support / 1
3.2.1 Major Milestones
3.2.2 Post Implementation/Warranty Support Period
This SOW does not cover the Post Deployment / Warranty period efforts.
3.2.3 Post Warranty Period
This SOW does not cover the Post Deployment / Warranty period efforts.
3.2.4 Acceptance Criteria
Deliverable / Acceptance CriteriaHigh level design document / Approval from the SMEs
Source Code / Approval from the SMEs
UAT Sign off / Sign off mail from PBI
3.2.5 Service Level Requirements
3.2.6 Key Personnel
3.2.7 Project Location
The project will be executed from the following office location.
OnSite
Pitney Bowes Inc,
27 Water View Dr,
Shelton,
CT-06484
USA
Offshore
Wipro Limited,
Unit-3,
Wipro Special Economic Zone (SR),
Sarjapur Road,
Doddakanelli,
Bangalore-560 035
4 Project Management
4.1 Project Team – Role and Responsibilities
Role / DescriptionPBI Project Manager / PBI Project Manager will be responsible to co-ordinate between the Wipro project team, PBI Business and Technical SME’s and ADM teams to help project team during conflict of priorities and any other groups or individuals as required during the project. The PBI Project Manager will also interface with the business users and provide regular updates to all stakeholders on the progress of the project.
PBI Subject Matter Expert (SME) / The Subject Matter Experts will interact with the business users and provide the requirements to the Wipro project team. The SME’s will also clarify any queries or issues that might arise during the requirements analysis phase. They will also review and approve the High Level design documents prepared by the Wipro project team. SMEs will provide information and support in preparing test plans, test strategy and approach and review the system and integration test cases and also provide relevant test data which satisfies the requirements of the project across the different systems.
Wipro Project Manager / Wipro Project Manager will be responsible for the business/technical interface required between the Wipro and PBI teams for the execution of this project. Wipro Project manager will also update Wipro and PBI teams for any issues that will either affect the quality of deliverable or delay the schedule. A detailed plan of the activities and resource allocation will be developed and maintained by the project manager. The project manager will provide periodic updates to PBI and Wipro on the status of the project.
Wipro Analysts / Analysts in the team will be responsible for providing the technical solution, carrying out independent testing and integration testing. They will present and review the technical solution with PBI SME’s. They are the single point of contact for any technical solution from Wipro project team to the Tech Central team. They will also perform code reviews. They will prepare functional test plan, develop unit test cases and integration test cases, prepare test data and execute the functional testing per the approved plan. They are also responsible for resolving any defects that arise during any phase of the project
Wipro Developers / : Developers in the team will be responsible for coding and unit testing the components based on the provided technical solution. They are also responsible to fix any defects that arise during unit testing, reported by Analysts during independent and integration testing. In addition, the defects reported during UAT by the business users need to be fixed by the developers
4.2 Monitoring and Control
4.2.1 Change Control
PBI and Wipro would jointly monitor the progress of the implementation phase and take corrective actions quickly in the event of any deviations.
Any changes in the scope and timelines would be jointly reviewed. The effort would be estimated for the new scope of work. If the impact of the change is substantial then additional efforts would be calculated and commercial charges. Also, based on the changes to technical solution based on the additional details provided for requirements, effort and schedule are being re-visited on a regular basis. Changes to effort and schedule resulting from such reviews shall also request for change requests.
4.2.2 Weekly review
Weekly reviews will be held with all the stakeholders to review the progress and for discussion and clarification.
4.3 Risk List
No / Risk / Impact / Risk Mitigation / Owned By1. / Any change in strategic directions by management may impact the implementation. / High / Commitment from PBI and Wipro management to the project objectives. / PBI/Wipro.
2. / Requirement changes at the final stages will impact the Cost / Schedule. / High / PBI team to work with Engineering to freeze the requirements before start of the iterations. / PBI
3. / Project environment being new, is prone to technical challenges and issues / High / Prepare and test the environment ahead of time. / PBI/Wipro
4. / Delay in issue clarifications from business pertaining to key business decisions and gaps identified during requirement analysis. / High / PBI must designate point contacts- business and technical SME’s on each of the current applications who will provide business decisions and clarifications throughout the project duration. All issues or gaps highlighted to PBI SME’s must be closed by PBI within 2 business days to enable meeting the tight schedules for the project. / PBI
5. / Usage of ADM resource for project clarifications / resolution of issues could hinder ADM tasks. / Medium / Project Team will minimize the help from ADM team by outside the ADM schedule and tasks. / Wipro
5 Commercial (Wipro Confidential Information)