Role: Resource Centre Manager

Date as postmarked

Dear Applicant

Role: Resource Centre Manager

Thank you for your request for an application form and further information relating to the above position. Please find enclosed a Job Pack which includes:

• Job Description

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• Equality & Diversity Monitoring form

• Person Specification

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• Application Form

• Background Information

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• Rehabilitation of Offenders Form, Guidance notes and Return Envelope (if posted)

• Equality & Diversity Policy

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• Age UK Services Leaflet

The closing date for receipt of completed applications isWednesday 19 November 2014 and interviews are planned for Thursday 27 November 2014.

Due to the high cost of postage, we will not contact you unless you have been short-listed for interview. Please assume that if you have not heard from us within 4 weeks of the closing date of the position that you have not been successful on this occasion.

To conform to our Equality & Diversity Policy we will only consider applications made on our standard application form; C.V.s on their own will not be accepted.

When completing your application form please pay particular attention to the Person Specification as the criteria from this form will be used for short-listing. You should be able to demonstrate on your application form that you meet the criteria on the person specification by addressingeach point, explaining what qualifications, qualities, skills or experience you have in order to demonstrate that you meet the requirements listed. If due to any disability, completion of the application form will cause you any difficulties, please contact us and we will try to assist.

Please ensure you complete and return the Equality and Diversity Monitoring Form. This form will be detached upon receipt and will only be used for Equality & Diversity monitoring purposes. The completed Rehabilitation of Ex offenders form should be also returned in a sealed envelope marked clearly with your name.

We look forward to receipt of your application to be posted to J McGurkat Age UK Lancashire, 61 – 63 St Thomas’s Road, Chorley, PR7 1JE or emailed to Julie McGurk at

Yours sincerely,

S Threlfall

Sue Threlfall

HR Department

Job Description

Job Title: / Resource Centre Manager
Reporting to (Job Title): / Divisional Services Manager
Direct Reports: / Community Support Worker
Brief Overview of the
Position: / To manage and develop the Centre as a thriving hub of activities for older people and their carers. The post holder will be responsible for delivering a sustainable business model as well as taking responsibility for developing services and activities in line with the charity’s mission, vision and goals. As well as taking responsibility for the premises the post holder will manage a support worker to run lunch club activities across the area managing the provision of food from the centre’s kitchens.
Main Duties and
Responsibilities: / To support and develop all activities for older people at the West Lancashire Health and Well-being Centre that focus upon improving health and well-being, and that promote social inclusion.
To manage the kitchen in the Well-being Centre and the preparation and delivery of food in the centre and to rural groups across the borough of West Lancashire
To develop a business model to ensure the sustainability of the premises and services for the future
To increase and manage the number of volunteers in the centre and rural groups
To work with older people to develop and sustain activities that focus on health and well-being and to set up additional services in consultation with older people to ensure they have a voice in the planning and delivery of all activities.
To be the first point of contact for group organisers of activities at the centre and to be responsible for the setting up of new groups and bookings in order to maximise the utilisation of the centre.
To work with the Divisional Services Manager and finance department to ensure the operation is run cost effectively, paying particular attention to the food operation and the charging policy.
To have an induction training and ongoing support procedure for all volunteers who work in the centre and lunch clubs to ensure individuals are introduced and fully understand their role within the club
To ensure new people are supported and welcomed to the
Centre.
To manage the process for introducing new people to the centre I
To ensure good practice in food hygiene within the area of responsibility ensuring all staff and volunteers are appropriately trained
To take responsibility for the preparation and delivery of all activities, ensuring that all necessary risk assessments are carried out in line with our procedures.
To ensure that the premises are kept clean and tidy and are maintained in a way that is suitable for all activities in accordance with our guidelines on property and health and safety management.
To be responsible for the receipt of monies paid for activities and meals and to manage finances at the centre in line with our financial management procedures.
To update and maintain statistical information on all services provided and ensuring that all necessary administrative tasks are undertaken including accessing and inputting data, maintaining records and retrieving information using the Age UK Lancashire database as appropriate.
To actively promote all services to the community which will provide a high quality information, guidance and advice service to customers, whether in person, by telephone or in writing
To develop partnerships with other agencies, both statutory and voluntary that provides a range of social, leisure, and educational activities.
To ensure all staff and volunteers understand and adhere to all Age UK Lancashire policies and procedures including safeguarding procedures and acting on any alerts
Accountable for: / The viability of the Centre as a sustainable, dynamic and person-centred resource.
Ensuring that services are delivered in a manner which is responsive to the needs of its clients.
Ensuring the service is affordable to the organisation and affordable to older people.
Ensuring all personal information on clients and volunteers is stored securely and is treated with respect and
confidentiality, in line with Age UKL policies and procedures
Ensuring efficient monitoring systems are in place, kept up to date and requested returns are made to Age UK.
Summary of Key
Attributes & Qualifications
for role: / See Person Specification
Main KPI’s /
performance measured
against: / Increase to capacity the number of people attending the luncheon clubs
Develop a luncheon club in all the areas of West Lancashire
Ensure the clubs are run efficiently and eliminate any waste and maintain a high level of quality
Ensure the kitchen consistently scores a 5 rating and is run efficiently to avoid waste
Ensure the clubs are self-sustaining and supported by volunteers
Generic Clauses: / To support the trading and fundraising activities of the charity liaising with the Business Development Team.
To comply in all aspects with Age UK Lancashire’s policies, including Health and Safety, Equal Opportunities, Handling Money, Data Protection etc.
To participate and contribute generally to Age UK Lancashire’s activities, attending meetings, training courses etc as required.
The requirement to have permanent access to a car, business insurance and a valid UK driving license.
Flexibility Clauses: / The nature of this post will require flexibility to meet some urgent work needs as they arise. This may entail some occasional weekend or evening work.
Therefore, this job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude to the duties which may have to be varied (after discussion with the post-holder) subject to the needs of the service, and in keeping with the general profile of the post.

Person Specification

Skills
Effective communication and interpersonal skills / X / x
Communicate clearly and effectively in writing and produce well written and timely reports / X / x
Excellent problem solving skills and the ability to empower others to make decisions / X / x
Strong team player but with the ability to work proactively on own initiative / X / x
Build collaborative relationships both within and with partner organisations / X / x
Develop and maintain excellent working relationships with community groups, parish councils, voluntary sector, sports clubs and any other partners / X / x
To manage a varied and complex workload / X / x
Ability to work well under pressure and to meet
deadlines whilst maintaining the highest
standards / x / x
Other Requirements
Excellent IT skills, able to work well with word, excel, PowerPoint and other standard operating systems
A recognised qualification in IT such as EDCL or a willingness to commit to gaining this during the first 6 months in post
Holder of valid GB or NI driving licence. You will be required to maintain appropriate insurance cover, including for business use. We will ask to see documents before appointment (we may consider you if you cannot drive because of a disability)
At least four GCSEs (Grades A to C) or equivalent must include Maths and English

Age UK Lancashire

Background Information

Working to ensure later life is a more fulfilling and enjoyable experience

Age Concern Lancashire has been in existence since 1941, formally adopting the name Age Concern in the 1970s. In 2010 Age Concern Lancashire made a positive choice to become Age UK Lancashire, enabling the charity to be part of the wider network of Age UKs across England, Scotland, Wales and Northern Ireland.

We are a dynamic and influential Age UK organisation that provides services across much of the county. In addition we ensure older people receive information and support to make informed choices and are empowered to live their lives as independently as possible. We employ over 300 staff supported by 1,000 volunteers.

We offer a range of insurance and other products that are tailored to the needs of older people and from transactions, receive commission that enables us to have an office in the districts in which we work that provides a base for staff and a place for telephone and personal callers.

We have eight charity shops which sell a range of mainly donated goods, raising independent income for service provision.

Some services are paid for by our customers, in particular our Home Help service which we run as a social enterprise.

We are probably best known for our service provision and our focus is on working with our customers and providing a high level of person centred support in all that we do. Within our services teams, our main outcomes are Health & Wellbeing(H&WB), Social Inclusion (SI) and Promoting Independence(PI). All the services we currently deliver can be clustered into these three outcome groups.Health and Wellbeing is all about keeping people active, involved and enjoying life; Social Inclusion is about ensuring people can stay involved and are not marginalised in any way and Promoting Independence is concerned with preventing unnecessary hospital admissions, avoiding premature residential care and finding alternatives to dependence upon statutory social care services.

Direct services are provided in projects across each borough with our central office based in Chorley. Each district has its own office for personal and telephone callers as well as for providing office accommodation.

Age UK Lancashire is a lead provider of Help Direct in Lancaster, Chorley and West Lancashire. This is an exciting project which has been commissioned by Lancashire County Council. The project aims to coordinate and make more accessible a full range of services to meet the needs of all members of the community. It can also support people wanting to make a more positive contribution to their community or empowering them to make positive changes in their life and the lives of others.

Age UK Lancashire also provides Information and Advice to older people and their carers. This is one of our flagship services and highly valued for its professionalism and independence. It is an area of service we are investing in and developing across the county.

More information is available on our website

Age UK Lancashire –

Terms and Conditions

Post Title:Resource Centre Manager

Location:Wellbeing Centre, Ormskirk and Surrounding Areas

Grade/Salary:SO1 pt 29 – 31 £24,892 - £26,539

Hours of Work:Full time 35 hours per week

Pension: As from 5th February 2014 the organisation’s Group Pension Plan is closed to new employees and will be replaced by auto-enrolment from 1st July 2014 for all eligible employees.

Holidays:24days annual leave per annum plus Bank and Public Holidays, rising to 29 days plus Bank and Public holidays at the beginning of the holiday year after attaining 5 complete years’ service. Part time workers will be entitled to 24 days annual leave pro rata plus Bank and Public Holidays which fall on their normal working day

Travel:Travelling expenses will be paid for all journeys required for work, excluding travel from home to base.The current rates are 45p per mile for the first 10,000 miles per year and 25p per mile thereafter.

To be used if essential car user post: The nature of the post will require travel across the county. A full driving licence, appropriate insurance cover and use of a car is essential.

Confidential

Please complete this form and return in a separate envelope marked with your name. This will not be opened unless you are shortlisted, when it will become part of the documentation used by the panel at interview.

Rehabilitation of Offenders Act (1974)
This post is covered by the Rehabilitation of Offenders Act. You are required, therefore to disclose all convictions against yourself which are not considered "spent" under the Act (see attached information). The information will be kept in strict confidence and will only be used to consider your suitability for the post for which you are applying.
Have you ever been convicted of a criminal offence not considered "spent" under the Rehabilitation of Offenders Act 1974
YES NO
If yes please give details of the conviction (s) and date (s)
Name ______Post Applied for______
Address ______Signature______
______Date______
______
A criminal record will not necessarily debar you from employment with our organisation.However, if you are appointed and it is later discovered that you have not disclosed the information requested, you may be dismissed.

Rehabilitation of Offenders Act 1974

The Rehabilitation of Offenders Act (ROA) 1974 was brought in to support people who have been convicted of a criminal offence, and who have not offended since, in gaining employment. Under the Act convictions become ‘spent’ or ignored after a specified rehabilitation period. This means that after the specified time has passed, a rehabilitated person would not normally be obliged to mention their criminal conviction when applying for jobs, obtaining insurance or during any involvement with criminal proceedings. All cautions and convictions eventually become ‘spent’, with the exception of prison sentences over two and a half years.

The rehabilitation period will depend on the length of sentence given. It is not related to the offence committed. In the case of prison sentences, the rehabilitation period is based upon the overall sentence length and not the time served in custody.

How long before a caution or conviction becomes spent

The rehabilitation period is calculated from the date of conviction (or the date the caution is administered). Rehabilitation periods are listed in the table below:

Sentence / Rehabilitation period
People aged 17 or under when convicted / People aged 18 or over when convicted
Prison Sentences of more than 6 months and up to 2.5 years / 5 years / 10 years
Prison Sentences of 6 months or less / 3.5 years / 7 years
Fines, Community Sentences. / 2.5 years / 5 years
Conditional Discharge / Period of the order or minimum of 12 months (whichever is longer) / Period of the order or minimum of 12 months (whichever is longer)
Absolute Discharge / 6 months / 6 months
Conditional Caution / 3 months / 3 months
Simple Caution, Reprimands and Final Warnings / Immediately ‘spent’ / Immediately ‘spent’
Other Including Compensation Order, Supervision Order, Bind Over, Hospital Order / Variable period / Variable period