JOANNE MITCHELL
PROFILE
Experienced consultant; MBA qualified with extensive experience in strategic change management and transformation, team and performance development, gained in both the public and private sectors. Excels in the set up of new delivery and the change or transformation of existing structures and delivery, relying on strong communication skills and stakeholder negotiation.
STRENGTHS
· Excellent people management skills adept at creating high performing teams. Skilled at building virtual and matrix teams,
establishing good relationships at all levels.
· Strong record in effective negotiating with external stakeholders and staff, managing challenging relationships to ensure all relevant input influences delivery.
· Specific experience in managing various strategic projects from conception to implementation including risk mitigation.
· Extensive experience of working in high-risk environments managing risk, responsivity and, providing contingency and
intervention planning.
CAREER
JEM Consult Ltd – Provision of strategic consultancy March 2012 to Present
Business and Justice Consultant
(Jan 2016 – Present)
Change and Transition Lead for joint transformation programme across two Councils. Ignite Consulting
Justice consultant and subject matter expert for Justice development and prison reform TDP Development
Business consultant for Local Authority development and Scottish Justice related bid development MainStreet Consulting
Achievements
· Model design and development for bid tenders in Employability, Justice and Health programmes.
· Design of Change strategy and framework of two Local Authorities into one Authority.
· Bid development lead and subject matter expert for prison contracts in Scotland, England and Wales.
· Design and development of target operating models for services within Scottish Local Authorities.
Business Consultant Interserve Justice
(Jan 2015 – Jan 2016)
Supporting the design and implementation of four work streams within the Ministry of Justice Transforming Rehabilitation programme for the five Interserve awarded Community Rehabilitation Companies.
Achievements
· Design of the operating model for service delivery, including knowledge management, through the gate and case
management system.
· Facilitation and co-ordination of work stream and programme productivity to deliver transformational change within the probation companies.
· Stakeholder and offender consultation to assist with design of new models and digital systems.
Justice Consultant Meganexus
(Nov 2014 – Feb 2015)
Consultant to Chief Executive of IT organisation, delivering web based solutions for Justice, Health and Third Sector.
Achievements
· Stakeholder consultation and negotiation with Justice partners to develop systems and manage information transfer.
· Mapping of strategic direction and pipeline for business development.
· Account and project management, training and implementation of eight digital projects providing web based solutions to
various prison establishments internationally to support offender case management, resettlement and learning.
Interim Business Consultant Scottish Government: Local Government and Communities Directorate
(Feb 2014 – June 2014)
Consultant to Director, responsible for providing crosscutting strategic direction, business planning and a programme framework to improve, manage and create efficiency within the Directorate.
Achievements
· Staff and team development and preparation for Scottish referendum. Liaised with the Constitutional Reform Team and Senior Managers to assist with the design, co-ordination and facilitation of Directorate and team events to map, compile and prepare implementation of Constitutional Transition Plans.
· Develop corporate entity within Directorate. Conducted Senior Management coaching and events to enable business planning, team building and establish key priorities across the whole Directorate to support cohesion, efficiency and business development.
Justice COnsultant Scottish Government: Justice Directorate
(Nov 2012 – Jan 2014)
Consulting on the design and implementation of one work stream within the Scottish Government Making Justice Work programme.
Achievements
· Design and delivery of five transformational projects focusing on the digital information transfer between seven Justice partners. Worked closely with strategic partners to design, consult, negotiate and implement projects in line with stated milestones.
· Through stakeholder consultation and negotiation developed virtual and matrix teams with different levels of expertise to support delivery, cohesion and collaborative working across the Justice family.
· Design and development of Scotland’s Justice Digital Strategy, through stakeholder and offender consultation, partner business planning and encompassment of existing delivery. The key enablers for the strategy included information security and transfer, stakeholder and partner efficiency and effectiveness, transformed service delivery and, direct contribution to reducing reoffending and public safety.
Business Consultant Castle Rock Edinvar
(Aug 2012 – Jan 2013)
Consutlancy provision to the Chief Executive of a leading Scottish Housing Association, to review current provision and position teams and services for sustained delivery within the changing environment.
Achievements
· Design, development and implementation of an Older Persons Strategy through consultation events, market research and business development initiatives. Enabled the delivery of the strategy, supporting the Senior Management team to restructure, redesign delivery and seek growth opportunities.
· Development of programme to assist with life skills, employability and tenancy sustainment through consultation with service providers, tenants, the City of Edinburgh Council and homeless individuals. The programme enabled tenants or to manage tenancy expectations, and gain a holistic qualification whilst assisting housing organisations to risk assess future tenants more effectively.
Business Consultant Places for People Scotland Care & Support
(Mar 2012 – Feb 2014)
Consultancy provision to the Director of UK care and support organisation to provide creative change managemt and business development to existing services.
Achievements
· Creatively rejuvenated static services to enable competitive dominance and business development. Provided team facilitation and training, designed and implemented a national life skills programme for care leavers and secured £1 million funding tender for a further service.
· Coached managers and teams to improve service delivery and develop appropriate models for engagement to increase revenue and referrals by forty per cent and raise the profile of the organisation.
· Designed and delivered national personalisation package to Scottish housing association to raise awareness, enable access to Self-Directed Support initiatives and support the integration of health and social care.
Duty Governor/Head of Case Management and Segregation Sodexo Justice Services, H.M.P. Addiewell
(Sept 2008 to March 2012)
Primary responsibilities for prisoner management, segregation and staff management within new high security prison working to contractual obligations of the Scottish Prison Service.
Achievements
· Prior to prison opening role involved recruitment and establishment set up, on opening strategic role for prisoner management which included residential, case management and the segregation unit.
· Initiated, designed and developed a partnership Domestic Violence Programme, Personal Officer Scheme and, a partnership community project. The initiatives supported the wider offender management strategy, enhanced partnership working and contributed to reducing reoffending.
· Provided the strategic link to Her Majesty’s Inspectorate of Prisons throughout the inspection period. Designed and implemented a programme framework, stakeholder consultation programme and an internal communications package
· Commanded and concluded a number of high-risk incidents ensuring the safety of staff and prisoners.
Business Consultant (contract) Mir Housing Services
(May 2008 to Sept 2008)
Responsible for the design and implementation of a support model and service within City of Edinburgh temporary accommodation facilities.
Achievements
· Designed an engagement model, set up systems, procedures and paperwork, recruited and trained staff and, securing funding to develop the service. Initiated a stakeholder consultation programme to support partnership working and signposting services.
EDUCATION
Masters Gateway Assessment Accountancy Chartered Institute of Management Accountants 2016
Master of Business Administration Edinburgh Napier University 2010
Pg Certificate Drug & Alcohol Studies University of Stirling 2008
MSc Criminal Justice Edinburgh Napier University 2004
MA (Honours) Sociology University of Aberdeen 2000