Dental Assisting Comprehensive

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DENTAL ASSISTING COMPREHENSIVE

5-YEAR PROGRAM REVIEW

October 26, 2012

TABLE OF CONTENTS

Dental Assisting Program Mission 4

Introduction4

Community Needs Assessment5

Curriculum Development5

Accreditation5

Program Accomplishments6

Quantitative Indicators (2011-2012)7

Quantitative Indicators for 5-year program review 2007-20129

Quantitative Indicators Description11

Perkins IV Core Indicators 2010-2011 Analysis 12

Outcome and Goal Achievement12

Program Learning Outcomes13

Program Map: Student Learning Outcomes Grid13

Assessment Plan14

PLO Assessment Timetable14

Analysis of Student Outcome and Goal Achievement14

Program Assessment14

Evidence of Student Learning15

DENT 150 – PLO1 (fall 2009)15

DENT 152 – PLO 2 (spring 2010)15

DENT 176 – PLO 2 (fall 2010)18

DENT 152 – PLO 3 (spring 2011)18

DENT 151 – PLO 1 (fall 2011)20

DENT 150 – PLO 3 (fall 2011)22

DENT 164 – PLO 2 (fall 2012)24

Program Action Plan25

Program Strengths26

Program Weaknesses27

Significant Program Actions27

Engaged Community28

Recognize and Support Best Practices29

Planning and Policy Considerations29

Budgetary Considerations29

Appendix30

2011-2012 Community Experts who Share Their Expertise31

Curriculum Evaluation Guide32

Student Survey of Netbook Initiative (October 2009)33

Student Exit Survey of Netbook Initiative (April 2010)34

2007-2008 Employer Survey37

2008-2009 Employer Survey37

2009-2010 Employer Survey38

2010-2011 Employer Survey38

Dental Assisting Program 5-year Comprehensive Program Review

Table of Contents – p.2

2011-2012 Employer Survey39

2007-2008 Student Exit Survey40

2008-2009 Student Exit Survey41

2009-2010 Student Exit Survey42

2010-2011 Student Exit Survey44

2011-2012 Student Exit Survey46

2011-2012 Community Service Events49

Carl D. Perkins Industry Validation Advisory Committee

Approval by UHMC Dental Advisory Board members54

External Grants55

$17.9M released for Maui projects59

Rubric for Evaluating Outcome and Goal Achievement

Degree Program Review Assessment Rubric

Degree Program Review Examples of Evidence

Dental Assisting students exposing radiographs on a manikin.

Oral Surgeon Dr. Michael Clarke reviews cone beam (ICAT) technology with DA students.

University of Hawai’i Maui College
Dental Assisting Program Comprehensive 5-year Review
2007-2012

Program Mission Statement

The UH Maui College Dental Assisting Program is dedicated to educating and preparing dental assisting leaders for careers in a diverse and changing health care environment and providing a liberal education as well as outstanding clinical experiences.

The curriculum reflects the core values of the dental profession in private and public health settings. The program is committed to creating a humanistic, educational environment that will facilitate the development of responsible, ethical, oral health professionals who are sensitive to patient needs and competent in all areas of dental assisting. The program strives to produce graduates who are confident and compassionate in their profession and competent in self-assessment in preparation for lifelong learning.

Educational and clinical services provided by dental assisting students include dental health education, disease prevention, and promoting the highest standards of oral health care for a diverse population of patients.

Introduction

The University of Hawaii Maui CollegeDental Assisting Program began in fall 2002 in response to community need for dental auxiliaries (dental assistants and dental hygienists) and an urgent need to increase the number of oral health providers in Maui County. Dental and oral health are priorities of the Surgeon General and the Hawaii Health Department. Hawaii is below the national average for access to oral health care. Lorrin Pang, M.D., Maui County Health Officer estimates 33 percent of Maui County residents do not have adequate access to dental health care. The issues are complex and include lack of public water fluoridation, inadequate reimbursement for dental care, and shortage of dental auxiliaries. On the whole, Neighbor Islands, where the rates of poverty, lack of insurance, and Medicaid coverage are highest, have greater needs and fewer available dentists than O’ahu. The entire island of Maui is recognized by the federal government as a Dental Health Professional Shortage Areas and continues to need qualified dental assisting professionals.

The UH Maui College’s Dental Assisting Program is a two-semester program that provides students with the skills needed to succeed in the dental profession. Accredited by the American Dental Association Commission on Dental Accreditation (ADACODA), the Dental Assisting Program offers classroom instruction and hands-on clinical training at the Maui Oral Health Center and private dental offices on Maui.

Community Needs Assessment

A needs survey was completed prior to program initiation. The Community Needs Assessment based on 28 returned surveys (more than 50% of Maui dentists and all of the UHMC Dental Advisory Committee) demonstrated a high demand for dental assistants and dental hygienists. Respondents indicated trying to hire a dental assistant position 29 times just within the last six months. At least 54 new full-time dental assistants were hired either because of work expansion or retirements in the last three years, and they expect to hire collectively 39 full-time and 27 part-time dental assistants over the next five years. There was almost complete agreement among responding practitioners (94%) that there is a shortage of dental assistants and (85%) dental hygienists in Maui County.

Currently, there were at least 7 inquiries of UH Maui College Dental Assisting students for full-time and part-time dental assisting positions on Maui and additional dental assisting positions are advertised in the Maui News. All UHMC Dental Assisting Program graduates wanting to secure work, are working in a dental office (9 of 17 2012 graduates.) Through the current challenging economic climate, there remain many employment opportunities in the dental profession.

Curriculum Development

The Dental Assisting Program was designed to be the first step in a Career Ladder Dental Assisting Certificate/Associate of Science Dental Hygiene Program. The Associate Degree Dental Hygiene Program was given accreditation, without reporting requirements by the American Dental Association Commission on Dental Accreditation (ADACODA) in August 2011. The program commenced in March 2009, admitting 10 students, 9 of which graduated in spring 2011, having completed the AS in Dental Hygiene. In fall 2011, 10 dental hygiene students were admitted and it is expected that 10 students will graduate this spring 2013. All students admitted to the DH program are graduates of the UH Maui College Dental Assisting Program.

Accreditation

The program applied for and received, with reporting requirements, initial accreditation from the American Dental Association Commission on Dental Accreditation (ADA CODA) in spring of 2003. Full seven-year accreditation, without reporting requirements, was granted in January 2006. At the Dental Assisting Program site visit in April 2010, the UH Maui College Dental Assisting Program was granted accreditation, without reporting requirements for the maximum of seven years.

This program review summarizes 5 years (2007-2012) of growth and development of the UH Maui College Dental Assisting Program.

Accomplishments include:

1.Continued accreditation by American Dental Association Commission on Dental Accreditation (ADACODA) of approval, without reporting requirements in 2010. Next site visit will be April 2017.

2.Implementation and continuation of UHMC netbook project with a great success. Students report increased ability to assess curriculum and program information and improved student satisfaction with program.

3.Applied for and received grant funding for the implementation of Ipad technology for faculty assessment of student skills in the clinical setting.

4.Active collaboration with Maui Oral Health Center staff, Dental Hygiene Faculty and students, UHMC Dental Advisory Committee, Maui dentists and industry specialists. In 2011-2012, thirty local dental professionals, including dentists, hygienist, dental insurance executives, equipment and supply representatives, and others have offered their expertise as guest speakers and/or have offered office visitations to our students. Students practiced at 10 externship sites, including general and specialty dental offices.

5. Solicited and granted funds for retro-fit to digital radiography. Employer dentists report that our graduates are well-trained in dental radiography at the September 2012 Maui County Dental Society meeting and in 2012 16 0f 17 Dental Assisting graduates felt that they were extremely well trained in dental radiography.

6. Solicited and granted funds for the “Dental Packets for All of Maui’s Babies” Project at Maui Memorial Medical Center and for pediatric dental offices on Maui. Started in 2009, approximately 4,000 packets are distributed annually. In a sampling of WIC clients who received the Baby Dental Packets, 47% reported that the only infant dental information they received was from the Baby Dental Packets Project, and of those who had some dental knowledge previous to receiving the Baby Packets, 91% said they learned half of their dental knowledge from the Baby Packets. Maui Mayor Arakawa honored this program with a proclamation of October 18, 2012 as Baby Dental Packets Project Day on Maui.

7. Active recruitment of students at Maui High School College Fairs, UHMC Dental Assisting Orientation Meetings, Maui High and Baldwin High School class presentations, and health fairs. UHMC Dental Assisting students and faculty participated in 31 recruiting and community awareness events in 2011-2012. The UHMC Dental Assisting Career Shadowing Program had 4 high school student participants in 2011-2012.

8.The UHMC Dental Assisting Program was awarded The Vocational Service Award by the Kihei Sunrise Rotary Club for our community endeavors in March 2012. Two dental assisting students were awarded scholarships.

9. Accepted a full class of 18 students (this is appropriate due to 6:1 ADACODA student faculty ratio) in Fall 2012 from a pool of 43 qualified applicants. This is double the number of students enrolled in the program in 2007. Since its inception in 2003, the UH Maui College Dental Assisting Program has had 146 graduates. Since 2007-2012, there were 107 graduates.

10.All faculty members completed an educational methodology course in 2011. All students and faculty attend the Hawaii Dental Association Convention on Oahu to attend courses with their future colleagues and research various products and services at the vendor exhibits.

Quantitative Indicators

1. Quantitative Indicators

College: University of Hawaii Maui College Program: Dental Assisting

Program did not provide date of the last comprehensive review.

Program Description

No Content.

Part I. Quantitative Indicators

Overall Program Health: Healthy

Majors Included: DENT

Demand Indicators / Program Year / Demand Health Call
09-10 / 10-11 / 11-12
1 / New & Replacement Positions (State) / 63 / 73 / 69 / Healthy
2 / *New & Replacement Positions (County Prorated) / 6 / 9 / 10
3 / *Number of Majors / 21 / 11 / 17
4 / SSH Program Majors in Program Classes / 300 / 46 / 388
5 / SSH Non-Majors in Program Classes / 105 / 385 / 220
6 / SSH in All Program Classes / 405 / 431 / 608
7 / FTE Enrollment in Program Classes / 14 / 14 / 20
8 / Total Number of Classes Taught / 9 / 9 / 20
Efficiency Indicators / Program Year / Efficiency Health Call
09-10 / 10-11 / 11-12
9 / Average Class Size / 17.3 / 18.7 / 13 / Healthy
10 / *Fill Rate / 96% / 93% / 94%
11 / FTE BOR Appointed Faculty / 2 / 2 / 2
12 / *Majors to FTE BOR Appointed Faculty / 10.3 / 5.3 / 8.5
13 / Majors to Analytic FTE Faculty / 24.1 / 12.3 / 10.2
13a / Analytic FTE Faculty / 0.9 / 0.9 / 1.7
14 / Overall Program Budget Allocation / $74,786 / $85,055 / Not Yet Reported
14a / General Funded Budget Allocation / $85,286 / $67,055 / Not Yet Reported
14b / Special/Federal Budget Allocation / $0 / $0 / Not Yet Reported
14c / Tuition and Fees / $0 / $0 / Not Yet Reported
15 / Cost per SSH / $185 / $197 / Not Yet Reported
16 / Number of Low-Enrolled (<10) Classes / 0 / 0 / 2
Effectiveness Indicators / Program Year / Effectiveness Health Call
09-10 / 10-11 / 11-12
17 / Successful Completion (Equivalent C or Higher) / 97% / 99% / 100% / Healthy
18 / Withdrawals (Grade = W) / 5 / 0 / 0
19 / *Persistence (Fall to Spring) / 82% / 62% / 100%
20 / *Unduplicated Degrees/Certificates Awarded / 16 / 17 / 14
20a / Degrees Awarded / 0 / 0 / 0
20b / Certificates of Achievement Awarded / 0 / 0 / 0
20c / Advanced Professional Certificates Awarded / 0 / 0 / 0
20d / Other Certificates Awarded / 16 / 17 / 14
21 / External Licensing Exams Passed / N/A / N/A / 0%
22 / Transfers to UH 4-yr / 2 / 2 / 0
22a / Transfers with credential from program / 0 / 0 / 0
22b / Transfers without credential from program / 2 / 2 / 0
Distance Education:
Completely On-line Classes / Program Year
09-10 / 10-11 / 11-12
23 / Number of Distance Education Classes Taught / 0 / 0 / 0
24 / Enrollment Distance Education Classes / 0 / 0 / 0
25 / Fill Rate / 0% / 0% / 0%
26 / Successful Completion (Equivalent C or Higher) / 0% / 0% / 0%
27 / Withdrawals (Grade = W) / 0 / 0 / 0
28 / Persistence (Fall to Spring Not Limited to Distance Education) / 0% / 0% / 0%
Perkins IV Core Indicators
2010-2011 / Goal / Actual / Met
29 / 1P1 Technical Skills Attainment / 90.10 / 100.00 / Met
30 / 2P1 Completion / 45.00 / 16.67 / Not Met
31 / 3P1 Student Retention or Transfer / 56.00 / 58.33 / Met
32 / 4P1 Student Placement / 51.00 / 57.14 / Met
33 / 5P1 Nontraditional Participation / 16.25 / 0.00 / Not Met
34 / 5P2 Nontraditional Completion / 15.15 / 0.00 / Not Met

Last Updated: August 6th, 2012

Qualitative Indicators for 5-year program review 2007-2012

Demand

Occupation Demand / F07 / 08-09 / 09-10 / 10-11 / 11-12
1. Annual new and replacement State Positions / 47 / 49 / 63 / 73 / 69
2. Annual new and replacement County Positions / 5 / 6 / 9 / 10
3. Number of majors / 11[16] / 11 / 21 / 11 / 17
4. Student semester hours for program majors in all program classes / 165[162] / 133 / 300 / 345[46] / 388
5. Student semester hours for non-program majors in all program classes / NA / 247 / 105 / 385 / 220
6. Student semester hours for all program classes / 165 / 380 / 405 / 431 / 608
7. FTE enrollment in Program Classes / 11[11.2] / 13 / 14 / 14 / 20
8. Total Number of classes taught / 9 / 9 / 9 / 9 / 20
Determination of the program’s health based on demand / Healthy / Healthy / Cautionary / Healthy

Efficiency

9. Average class size / 11[11.2] / 16.6 / 17.3 / 18.7 / 17[13]
10. Class fill rate / 60.22% / 84% / 96% / 93% / 94%
11. FTE of BOR appointed program faculty / 1.0 / 1.0 / 1[2] / 1[2] / 1[2]
Student/Faculty ratio / 1:16,
Lab 1:6 / 1:16, Lab 1:6 / 1:16, Lab 1:6 / 1:16,
Lab 1:6 / 1:16, Lab 1:6
12. Number of Majors per FTE faculty / 11[18] / 11[18] / 18[10.3] / 18[5.3] / 18[8.5]
13. Majors to FTE Analytic Faculty / 12.9 / 24.1 / 12.3 / 10.2
13a. Analytic FTE Faculty / 0.9 / 0.9 / 0.9 / 1.7
14. Program Budget allocations / * / * / $74,786 / $85,055 / *
14a. General Funded Budget Allocation / C/P / C/P / $85,286 / $67,055 / C/P
14b. Special/Federal Budget Allocation / C/P / C/P / $0 / $0 / C/P
15. Cost per student semester hour / C/P / C/P / $185 / $197 / C/P
16. Number of low-enrolled (<10) classes / 0 / 0 / 0 / 0 / 0 [2]
Determination of program’s health based on Efficiency / Healthy / Healthy / Cautionary / Healthy

[ ] system data

* See narrative discussion

C/P denotes that the college, if necessary provides the measure

Effectiveness / F07 / 08-09 / 09-10 / 10-11 / 11-12
18. Withdrawals (Grade=W) / 0 / 2 [5] / 0 / 0
19. Persistence of majors Fall to Spring / 100 / 100 / 97% / 99% / 100%
19a. Persistence Spring to Fall / 100 adjusted / 90%
adjusted / 100%
adjusted / 100%
20. Unduplicated Degrees/ Certificates Awarded / 10 / 16[10] / 18[17] / 17[14]
20a. Numbers of degrees and certificates earned (annual) Certificate of Completion Program / 11 / 15 [10] / 16[10] / 18[17] / 17[14]
20b. Certificate of Achievement Awarded / 0 / 0 / 0 / 0
20c. Academic Subject Certificates Awarded / 0 / 0 / 0 / 0
20d. Other Certificates Awarded / 10 / 16 / 18[17] / 17[14]
21. External Licensing Exam / 16 / 16
22. Number of students transferred (enrolled) to a four-year institution / 1 / 0 / 2 / 2 / 0
22a. Transfers with Degree From Program / 0 / 0 / 0 / 0
22b. Transfers without Degree from Program / 0 / 2 / 2 / 0
Distance Education, Completely On-line Classes
22. Number of Distance Education Classes Taught / 0 / 0 / 0 / 0 / 0
23. Enrollment Distance Education Classes / 0 / 0 / 0 / 0 / 0
24. Fill Rate / 0 / 0 / 0 / 0 / 0
25. Successful Completion (Equivalent C or Higher) / 0 / 0 / 0 / 0 / 0
26. Withdrawals (Grade =W) / 0 / 0 / 0 / 0 / 0
27. Persistence (Fall to Spring Not Limited to Distance Education / 0 / 0 / 0 / 0 / 0
Perkins Core Indicators
28. Academic Attainment (1P1) / 87.5 / 100 / 100 / 100 / 100
28. Technical Skill Attainment (1P2) / 100 / 100 / 100 / 100 / 100
29. Completion Rate (2P1) / 44.0 / 66.67 / 57.14 / 54.14 / 16.67
30. Student Retention or Transfer (3P1) / 55.00 / 88.24 / 77.78 / 7.78 / 58.33
31. Placement in Employment, Education, & Military (4P1) / 50 / 100 / 50 / 50 / 57.14
32. Non-traditional Participation (5P1) / 16.00 / 0 / 1 [0] / 0 / 0
33. Non-traditional Completion (5P2) / 15.25 / 0 / 1 [0] / 0 / 0
Determination of program’s health based on effectiveness / Cautionary / Healthy / Cautionary / Healthy

1. Quantitative Indicators

1. Demand Indicators

Demand health call for the UH Maui College Dental Assisting Program is Healthy. Ten of 17 total students are employed in a dental office, working as a dental assistant or as a front office receptionist. Nine students are pursuing admittance to the UH Maui College Dental Hygiene Program and taking pre-requisite courses in preparation to apply. All 17 2012 Dental Assisting graduates are working in dental offices and/or pursuing admittance to the UHMC Dental Hygiene Program. Student employment placement and demand has remained steady and all UH Maui College Dental Assisting Program graduates were able to secure dental jobs.

1. Efficacy Indicators

Efficacy health call for the UH Maui College Dental Assisting Program is Healthy. The Dental Assisting Program has increased in the number of qualified applicants due to determined promotion at monthly general orientation meetings advertised in the local newspaper, a high school career-shadowing program, high school career fairs, and dental program orientations at local high schools and at UH Maui College.

Due to American Dental Association Commission on Dental Accreditation (ADACODA) accreditation requirements, the maximum class size is 18 students. There is only one full-time faculty member (2 reported.)

F07 / F08 / F09 / F10 / F11
Number of qualified applicants / 11 / 13 / 24 / 49 / 42
Number of students starting fall semester in DA program
(Maximum capacity is 18 students) / 11 / 12 / 18 / 18 / 18

1. Effectiveness Indicators

Effectiveness health call for the UH Maui College Dental Assisting Program is Healthy. The Dental Assisting program has a high graduation rate ranging from 90-100% over the 10 years of the program. This is particularly significant because dental assistants are able to work without completion of the certificate program.

In spring 2012, the University of Hawaii Maui College granted 17 DENT major students the Certificate of Completion certificate. All of the dental assisting graduates are working in the dental office or completing courses in the pursuit to be accepted in the UH Maui College Dental Hygiene Program.

In the past, students have not all taken the Dental Assisting National Board (DANB) Certification Exam and performance is not consistent ranging from 72%-100%. In working with UH Maui College and the Dental Assisting National Board, Dental Assisting students now have access to computer testing of the Dental Assisting National Board Exam at UH Maui College, resulting in convenience in the testing process and increased student success. In spring 2012, the DANB board announced a change to their testing policy where assess to testing on Maui would not be allowed beginning January 2013. I requested an exception to this new policy due to financial hardship and strain in having to travel to the closest Pearson Professional Testing Center on Oahu. It was a pleasure to receive an exception to the DANB policy, where students will be allowed to test at the Kahului site.

In academic year 2011 16 of 16 (100%) students passed on the first attempt. One student chose not to take the exam because she wants to work as a front office receptionist in a dental office (and she has secured a job doing this.) Summary data was requested from the DANB.

Perkins IV Core Indicators 2010-2011 Analysis

2P1 Completion - 17 of 18 students graduated in spring 2012, receiving a Certificate of Completion for 94.4% (16.6 reported.) 5P1 Nontrad Participation and 5P2 Nontrad Completion – 4 men applied for the fall 2012 cohort, but 0 were accepted due to non-competitive selection criteria scores. The Dental Assisting Program continues to make a concerted effort to recruit men to the Dental Assisting Program.

Dental Assisting National Board (DANB) Performance Report

Total # Students Taking DANB / # Students Passed Overall (all 3 parts) / # Students Failed Overall (failed 1 or more parts)
2007 / 11 / 8 / 3
2008 / 10 / 9 / 1
2009 / 14 / 13 / 1
2010 / 17 / 14 [3]* / 3 [0]*
2011 / 16 / 16 / 0

*All three students who failed one part, retook the exam, passed, and received their DANB certification (Certified Dental Assistant – CDA)

1. Outcome and Goal Achievement
2. Program Learning Outcomes

The goals/student learning outcomes of the UH Maui College Dental Assisting Program are to facilitate the development of entry level care providers who:

PLO 1 - Demonstrate an understanding of dental assistant roles including the legal, professional, and ethical responsibilities within the community.

PLO 2 - Demonstrate basic theoretical knowledge and skills in biological science, dental radiology, chairside dental assisting, and business office procedures to support dental assisting practice and build the foundation for an associate degree dental hygiene program.