South Tees Pathology Service User Survey

Introduction

We are required by accreditation body UKAS/CPA to regularly review the needs and requirements of our users. We welcome your feedback and would be very grateful if you could complete the questionnaire below and return it to the laboratory.

1)What best describes your area of work / expertise?

  1. Hospital based medical staff
  2. Hospital based nursing staff
  3. Hospital based secretarial / clerical
  4. General practice based medical staff
  5. General practice based nursing staff
  6. General practice based secretarial / clerical
  7. Other staff groups
  8. Other (please specify)

2)Which method of test / investigation requesting do you routinely use?

  1. Handwritten e.g. combined / micro / histology requests
  2. Electronic (ICE requesting)
  3. Other (please specify) If no comment please state 

3)Do you have access to electronic results?

  1. Yes
  1. No
  2. Other (please specify)

4)How satisfied are you with the quality of and speed at which reports and results are made available?

1 = Very dissatisfied / 2 = Moderately Dissatisfied / 3 = Satisfied / 4 = Very satisfied / 5 = Other

Comments

5)Are you aware that pathology has a website where you can access detailed information regarding tube types and test repertoires etc.?

  1. Yes
  1. No
  2. Other (please specify)

6)How are your specimens /samples routinely transported to the laboratory?

  1. Hospital based portering staff
  1. Pathology based porter
  2. Pneumatic tube system
  3. Nursing staff
  4. HCA staff
  5. Phlebotomy staff
  6. Pathology transport (external sources)
  7. Other departmental staff grades (please specify)
  8. Other (please specify)

7)How satisfied are you with the current transport arrangements?

1 = Very dissatisfied / 2 = Moderately Dissatisfied / 3 = Satisfied / 4 = Very satisfied / 5 = Other

Comments

8)How many times to do you telephone the laboratory per week?

  1. Once per week
  1. Twice per week
  2. Three times per week
  3. More than three times per week
  4. Infrequently
  5. Phlebotomy staff
  6. Very frequently

9)What, if any, are your reasons for telephoning the laboratory?

  1. The supply of laboratory consumables (tubes, forms, etc.)
  1. Technical scientific queries
  2. General enquiries (laboratory hours, tube types, etc.)
  3. Clinical interpretation of results / findings
  4. Other (please specify)

10)Which statement(s) best describe the pathology staff you have contact or communication with?

  1. Courteous and helpful
  1. Knowledgeable and well informed
  2. Professional
  3. Unhelpful
  4. Lacking required knowledge
  5. Other (please specify)

11)Do you have any suggestions of ways in which we can improve our service which helps you to fulfil your obligations to overall patient care and safety?

Please return your completed survey to Ann Wallis, Pathology Quality Manager

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