Job Title: / Charity ShopManager
Reporting to: / Area Manager / Head of Retail
Location: / Dogs Trust Charity Shop
Revised: / February 2014
Summary
To maximise the profits made for the work of Dogs Trust by managing, recruiting and motivating a team of volunteers as well as managing the shop premises and administration.
Duties
- To meet all agreed income targets and maximise the potential profit of the store.
- To direct, motivate and performance manage any other paid members of staff.
- To manage and recruit a team of volunteers so that the shop can be adequately covered at all times.
- To complete weekly income sheets, accounting for any expenditure.
- To be in charge of the petty cash system
- To manage the banking on a daily or weekly basis as required.
- To be contacted in an emergency by a volunteer i.e. if there is a break in at the shop.
- To maintain security procedures for cash and stock and to ensure correct use of the till.
- To use appropriate forms of advertising to request stock.
- In liaison with Head Office to recruit volunteers
- To train volunteers in all the shop operations.
- To manage the staff rota, ensuring that no single volunteer is left on his/her own at any one time.
- To ensure that the shop is open at all times and to act as a key holder for the shop.
- To ensure that all volunteers are aware of and adhere to health and safety and manual handling requirements.
- To manage a stock rotation system so that the stock moves quickly.
- To oversee that goods are on display appropriately and attractively using the best space available.
- To ensure that goods are sized correctly and priced appropriately.
- To promote seasonally appropriate merchandise.
- To ensure that the shop is clean and uncluttered at all times.
- To ensure that the shop adheres to health and safety regulations.
- To liaise with external agencies such as the Rag Man, obtaining the best price of rags and the Council regarding collection of rubbish.
- To approach local businesses for donations of stock if necessary.
- To inform the Community Fundraising Team at Head Office about any event, raffle which might be taking place or any property issues etc.
- To be helpful and cheerful at all times with members of the public.
- To be supportive and patient with volunteers.
- To promote the work of Dogs Trust at all times i.e. through displaying promotional materials within the shop and speaking to members of the public.
- To visit Dogs Trust Head Office in London for shop meetings if necessary (this would happen very rarely).
- To maintain regular email contact with Head of Retail / Area Manager / Retail Administration Manager to produce timely and complete information as requested.
- To actively source stock locally and on time.
- Any other duties as required.
Person Specification
- Excellent customer care skills.
- Basic numeracy skills.
- Ability to manage people and work as part of a team.
- Ability to use email and basic understanding of IT programmes such as Word and Excel
- Experience in handling cash.
- Physically fit to meet the demands of the job.
- Experience with working with volunteers.
- Motivated and enthusiastic attitude
- Retail/Customer Service experience
- Flexible approach
- A dog lover!
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