ABERDEEN FOYER
JOB DESCRIPTION
JOB TITLE:Development Coach
SALARY:up to £22,658
RESPONSIBLE TO:Service Manager
RESPONSIBLE FOR:The delivery and associated actions around Aberdeen Foyer’s employability programmes
Main Responsibilities
To adopt an asset based, client centred, solution focused, recovery orientated and flexible approach to service delivery and development
To develop and implement a broad range of individual and group work interventions focused on employability support
To support clients to make successful transitions to positive outcomes
To work as part of an integrated team
To take lead responsibility for the development of identified aspects of the service as directed by the Operational Manager
Client Support
Undertake employability assessments with clients to determine suitability of provision
Develop and deliver group and individual sessions and resources appropriate to the needs of clients and the service/programme requirements
Identify the employability support needs of each participant and develop an individual training plan with identified goals that are regularly reviewed with each client
Support clients to develop, sustain and access appropriate educational, training, employability and social activities, services and resources
Support clients in their engagement and retention on programmes and activities
Identify and provide support to participants while on the programme, work placement and, at times, during their early period in employment
Internal Liaison
Liaise with other Foyer staff as appropriate to ensure a co-ordinated approach to providing services to clients
Support clients to access additional support from other services and programmes within the Foyer as appropriate
Attend regular internal meetings as required
External Liaison
Liaise with employers and partner agencies to secure work placements, work trials and job opportunities
Engagenew employers to support service delivery and progression to positive outcomes
Develop and maintain effective liaison with partner agencies to support clients to access additional support/programmes from other agencies as appropriate
Assist in the delivery of information sessions to interested agencies or partner organisations when required
Assist with the marketing of related programmes including presentations to potential referral agencies and employers
Attend regular external meetings as required
Recording
Maintain accurate client records, case notes and associated records
Reporting
Provide regular progress reports and service impact reports
Quality
Undertake effective monitoring and evaluation of services delivered
Contribute to the ongoing development of quality services and initiatives
Involve clients in consultations on key service changes or proposals to ensure clients remain central to service delivery
Other
Evidence the ability to understand and support transitions for moving from benefits into employment, training or education.
Proven track record of case managing clients who may have multiple barriers.
Ability to form, maintain and appropriately end relationships with clients.
Demonstrate an understanding of who our clients are, their needs and how these can be met.
Ability to anticipate and identify problems and find solutions.
Display self-motivation, initiative and commitment.
Understand the effects of non-verbal communication such as body language.
Can effectively listen and show patience, empathy and a non-judgemental attitude.
Support the identification and implementation of volunteering opportunities and student and employability placements
Undertake relevant activities related to continuous professional development
Carry out all duties in accordance with the policies and procedures of Aberdeen Foyer
To carry out any other duties as required
Additional Duties – ARC
As part of the assessment process, complete single shared assessment with clients
Develop and maintain links with allocated cluster(s)
Work in conjunction with the Integrated Care-Planning and Stabilisation Service
Person Specification – Employability Coach
Standard E or D* / Assessed via A or I*Experience
1.1 / Evidence of liaison/networking with other agencies / E / A/I
1.2 / Experience of working in a multi-agency setting / D / A/I
1.3 / Experience of working in a specialist area e.g. drugs, employability, training, education, careers / E / A/I
1.4 / Able to demonstrate a solution focused approach / E / A/I
Skills and Abilities
2.1 / Excellent written and oral communication / E / A/I
2.2 / Good level of IT / E / A/I
2.3 / Able to work effectively with a wide range of clients / E / A/I
2.4 / Good organisational, time management and presentation skills / E / I
2.5 / Able to motivate, encourage and challenge people who are experiencing barriers to engagement and progression to education, training, employment or volunteering / E / A/I
2.6 / Able to demonstrate an innovative approach to delivery of services / E / I
Knowledge
3.1 / An understanding and recognition of the needs, concerns and barriers experienced by people accessing services / E / A/I
Commitment
4.1 / Able to demonstrate a willingness to be flexible in pursuit of positive interactive solution focused teamwork and delivery of services / E / I
4.2 / Able to demonstrate a commitment to the aims and purposes of the Foyer / E / I
4.3 / Able to contribute to the development of a positive, flourishing and aspirational environment, culture and service / E / I
Qualifications
5.1 / See additional criteria
Special Conditions
6.1 / Driving license / D / A
6.2 / May be required to work at different locations in AberdeenCity and Aberdeenshire / E / I
6.3 / Enhanced Disclosure Check required as the postholder will be working with children and vulnerable adults / E / I
Personal Qualities
7.1 / Good sense of humour / E / I
7.2 / Able to engage effectively with staff across the organisation and with external organisations / E / A/I
7.3 / Ability to be flexible and work within tight deadlines / E / I
7.4 / Able to demonstrate a pro-active approach to delivery of services / E / I
7.5 / Able to take responsibility within own remit / E / I
7.6 / Able to challenge behaviour but also engender a sense of belonging / E / I
Additional Person Specification Requirements – ARC
Standard E or D* / Assessed via A or I*Experience
1.5 / Experience of working in a social care setting / E / A/I
Skills and Abilities
2.7 / Able to take the lead role in the co-ordination of client care across a multi-agency setting / E / A/I
Knowledge
3.2 / Knowledge of how to access linked services across AberdeenCity / D / I
3.3 / An understanding and recognition of the needs, concerns and barriers experienced by people with a history of substance misuse / E / A/I
3.4 / Knowledge of healthy lifestyle practices / E / A/I
Qualifications
5.1 / SVQ Level 3 or equivalent qualification in Health and Social Care or a related field and/or significant work experience in substance misuse / E / A/I
* E – essential
D – desirable
A – application
I - interview