NHS England – London Region Community Pharmacy FAQ – 2nd Floor Southside, 105 Victoria Street, London SW1 6QT

Subject / Specific queries / Who to contact / How to contact / Details to be included in the correspondence / Attach Document
Contractual /
  • Notification of pharmacy emergency closure
/ Commissioning Team / 
 0203 182 4993 /
  • Call or send email or complete form
  • OCS code, name & borough area
  • Reasons for closure
  • Signposting arranged for patients & other healthcare professionals in place
/
  • Notification of planned pharmacy closure
/ Commissioning Team / 
 0203 182 4993 /
  • Complete form
  • At least 90 days notice
  • Send completed to market entry
/
  • Request to amend core opening hours
/ Commissioning Team / 
 0203 182 4993 /
  • Request to amend supplementary opening hours
/ Commissioning Team / 
 0203 182 4993 /
  • Submission of 100 hour pharmacy monitoring template
/ Commissioning Team / 
 0203 182 4993 /
  • Complete template weekly
  • Send completed template to London Region team at the end of each month
/
  • Request to provide Advanced services
/ Commissioning Team / 
 0203 182 4993 /
  • Complete Prem 1 from & send certificate to provide MURs at pharmacy premises
  • Complete Prem 2 & application forms to provide MURs outside pharmacy premises
  • Complete notification form for NMS
  • Complete application forms to provide AUR, SAC
  • Send all completed forms to the London Region Team
/ Forms & more info could be access via PNSC website @:-

  • Submission Special Certificate of Conformity (COC & COA)
/ Commissioning Team / 
 0203 182 4993 /
  • CPs are to hold on to these until further communication from NHSE
/ TBC
  • Pharmaceutical Waste Collection
/ Waste Collection Company / Call or Email /
  • For All Pharmacies in the NCEL & NW of London
ContactAnenta on:-
T: 0330 122 4220
E:
  • For All Pharmacies in the South of London
Contact Essentia on
T: 020 8254 8337
E:
  • Request for smart cards & other related issues
/ Local Registration Managers / PLEASE CLICK ON THE ATTACHED DOCUMENT TO ACCESS CONTACT DETAILS FOR EACH LONDON AREA TEAM /
  • Fitness to Practice
/ Commissioning Team / 
 0203 182 4993 /
  • The forms for new contracts and changes in directors and/or superintendents for body corporates, please follow the hyperlink to NHS England Website. The forms are on each page and can be accessed by a zipped file.
/ NHS England » Pharmacy – Inclusion in a pharmaceutical list on fitness grounds
  • Change of Ownership
/
  • The application form for a change of ownership can be found on the NHS England website, under application forms. The forms are in a zipped file; please complete the change of ownership form.
/ NHS England » Pharmacy – Market entry

  • No Significant Change Relocation
/
  • The application form for a no significant change relocation can be found on the NHS England website, under application forms. The forms are in a zipped file; please complete the no significant change relocation form.

  • Request to enter NHSE Pharmaceutical list (i.e. new pharmacy application)
/
  • Applicants will find the required application forms for new applications can be downloaded from NHS England website. Please ensure that you download and complete the correct form as these cannot be changed once they are submitted. Forms are in a zipped file on the website.

Payments /
  • Request for Top-up payment
/ London Region Commissioning Team / 
 0203 182 4993 /
  • Complete template letter from the PNSC website
  • Send completed form and evidence of claim to the London Region Team
/ Templates & more info could be access via PNSC website @:-

  • Request for Discretionary payments
/ London Region Commissioning Team / 
 0203 182 4993 /
  • Pharmacy OCS Code, name & borough
  • Breakdown of issue
  • Send email to the London Region Team
/ Please note that NHSE is not in any position to make discretionary payments as this is not stipulated in the drug tariff. This includes switch prescriptions payment requests
  • Request for EPS Monthly Allowance
/ London Region Commissioning Team / 
 0203 182 4993 /
  • Download and complete claim form
  • Submit completed claim form to the London Region Team
/ Claim form & more info could be access via PNSC website @:-

  • Request for Pre-Registration Training Grant
/ London Region Commissioning Team / 
 0203 182 4993 /
  • Download and complete grant form
  • Submit completed application to the London Region Team
/ Templates & more info could be access via PNSC website @:-

Patient queries /
  • Pre-payment certificate backdated payment
/ London Region Commissioning Team / 
 0203 182 4993 /
  • Pharmacy name & borough
  • Full breakdown of situation including backdated amount to be paid
  • Send query to the London Region Team
/ NONE
  • Assistance with complaints
/ Complaints Team / 
 03003 11 22 33 /
  • Pharmacy name & borough
  • Full breakdown of the query
  • Send query to the London Region Team
/ NONE
CRB/DBS checks /
  • Request for CRB/DBS checks to carry out domicile MURs
/ London Region Commissioning Team / 
 0203 182 4993 /
  • Pharmacy OCS Code, name & borough
  • Complete form - Request form to be developed???
/ PROCESS TO BE DEVELOPED
NHS.net /
  • Unlock accounts & reset passwords
  • New user request
/ Commissioning Support Units / Pharmacies in North Central & East London

01502 719550 / 08452 410528
Pharmacies in North West London

 020 3350 4050
020 8795 6676
Pharmacies in South London /
  • OCS code, Pharmacy name & borough
  • NHS.net email address or name of new user
  • Details of a personal email address, or mobile telephone number, that a new password can be sent to securely
  • Complete request form
/ From to be attached
Controlled drugs /
  • Any queries relating to controlled drugs & witnessing destructions
/ Medical Directorate / england.londoncdaccountable
 0207 932 3113 /
  • Pharmacy name, OCS code & borough
  • Full breakdown of query

  • NHS E control drug Accountable Officer
/ William Rial / england.londoncdaccountable
 0207 932 3113 /
  • Please contact the CD Accountable Officer for any CD queries

Information Governance /
  • Any queries or advice relating to Information Governance
/ London Region Commissioning Team / 
 0203 182 4993 /
  • Pharmacy name, OCS code & borough
  • Full breakdown of query
  • Send query to the London Region Team
/
NHS Choices /
  • Any queries or advice relating to NHS Choices
/ NHS Choices Team / thechoicesteam@ nhschoices.nhs.uk /
  • Pharmacy name, OCS code & address
  • Full breakdown of query

Forged/
stolen prescription /
  • Reporting forged/stolen prescription
/ NHS England Alert Team /  /
  • Scan copy of prescription
  • Send copy of the scanned prescription to the London Alerts email provided

Incident/
Complaints /
  • Reporting incident/ complaints
/ London Region Commissioning Team / 
 0203 182 4993 /
  • Complete the attached form
  • Send completed form to the London Region Team
/
Pharmacy Stationery & other Primary Care Support duties /
  • To order for pharmacy stationery, CD Codes etc.
/ Primary Care Support Team -
(Pharmacies located in the North Central & East London) / PLEASE CLICK ON THE ATTACHED DOCUMENT TO ACCESS CONTACT DETAILS FOR EACH AREA TEAM /
Primary Care Support Team -
(Pharmacies located in North West London) / PLEASE CLICK ON THE ATTACHED DOCUMENT TO ACCESS CONTACT DETAILS FOR EACH AREA TEAM /
Primary Care Support Team -
(Pharmacies located in the South of London) / PLEASE CLICK ON THE ATTACHED DOCUMENT TO ACCESS CONTACT DETAILS FOR EACH AREA TEAM /
Pharmacy Enhanced Services /
  • For any issues relating to NHS England Commissioned Enhanced services
/ London Imms – influence Service
( Flu) / Please send your queries to the immunisation team @

PURM Service / Please send your queries to the London Region Team

 0203 182 4993
Other Enhanced Service
MAS, MDS/MOS, Palliative Care / Please send your queries to the London Region Team

 0203 182 4993
Ad-hoc / Anything not covered by the above / London Region Commissioning Team / 
 0203 182 4993 /
  • OCS code , Name of Pharmacy & Borough
  • Full breakdown of the query
  • Send query to the London Region team
/ Payment details for Enhanced services attached

LONDON REGION COMMUNITY PHARMACY