Field Trial - Technical Readiness Test Instructions

Test 1 - Connectivity and Online Technical Diagnostic Test

Perform this test on all computer devices that students will use for the Field Trial. / þ
Step 1 / Turn on the device / o
Step 2 / Enter the ACARA research URL into your browser:
research.nap.edu.au
This will automatically revert to https://research.nap.edu.au / o
Step 3 / Enter the School Username & Password, and Select Login / o
Step 4 / From the Introduction page, select the Audio test.
Check that the audio is working. / o
Step 5 / From the Introduction page, select the Test Device button.
This will open a new browser tab and automatically run the Online Technical Diagnostic Test.
Check the device passes the six configuration tests.
·  Javascript
·  Screen size
·  Browser version (includes operating system)
·  Content Delivery Network (CDN) support
·  Video
·  Connection speed test
If any diagnostics fail the test then refer to the technical requirements and supported configurations to take corrective action. / o
Step 6 / Close online diagnostic browser tabs if any are open.
If only conducting the Connectivity and Online Technical Diagnostic Test, then Logout
Otherwise, proceed to the Practice Item Display Test. / o


Test 2 - Practice Item Display Test (optional)

Perform this test to check the correct display of practice items on computer devices that students will use for the Field Trial. / þ
Step 1 / If not already logged on, repeat steps 1, 2, 3 above / o
Step 2 / From the Introduction page, select the Next button / o
Step 3 / Answer practice questions to check the item display and functions.
For a question with a resource in the left hand panel:
·  select Show resource to expand an image or text
·  select Hide resource to return to the question. / o
Step 4 / Continue to answer practice questions and progress to the Summary page.
Select Finish.
Note – during these test sessions no responses or results are actually saved. / o
Step 5 / If not logged out, select Logout (top right of page) / o


Technical Requirements and Supported Configurations

Hardware / Operating System / Web Browser for Student access
in order of preference
·  Device
·  Laptop/desktop PC
·  Chromebook
·  iPads (* see below)
·  Android tablets (* see below)
·  Mouse
·  Sound card plus speakers/headphones / ·  Mac OS X
·  MS Windows XP, Vista, 7 and 8
·  Chrome OS 38+ / 1. Chrome 28+ (XP, Vista, 7, 8, OSX, Chr OS)
2. Firefox 20+ (XP, Vista, 7, 8, OSX)
3. Internet Explorer 10+ (7, 8)
4. Internet Explorer 9 (Vista, 7)
5. Safari (OSX)
6. Internet Explorer 8 (XP, Vista, 7)
Note. IE8 is the least preferred browser due to an older technical design. In some configurations the student experience can be diminished.
* Supported Tablet Devices Online
·  Compatibility exists with most tablet devices, but not all configurations have been able to be verified as fully supported for the customised NAP test player.
·  It is essential to conduct a satisfactory technical readiness test with any intended tablet device prior to the assessment day. If a tablet does not render correctly then an alternative device will need to be used.
·  For the best student experience it is highly recommended to use an external keyboard with tablet devices.
Settings
1024 x 768 monitor resolution, or higher. (This is the recommended minimum resolution to maintain optimal screen display)
JavaScript must be enabled in the browser
Bandwidth to internet (for the school): recommend 512 Kbps (0.512 Mbps) minimum download speed for up to 20 users
Note 1. Cookies do not need to be enabled.
Note 2. There is no use of Pop-ups.
Traffic
During the online assessment tests, other Internet and LAN traffic should be kept to a minimum.
Proxy
Standard web proxy servers are supported. The following ports need to be open through the proxy:
·  Port 443
·  Port 80
The following web site addresses need to be accessible through the firewall:
·  *.core.windows.net (on azure as storage related endpoints - this is utilised for hosting static content such as images/html/js files)
·  *.vo.msecnd.net (on the CDN as storage related endpoints - this is utilised for hosting static content such as images/html/js files)
The specific DNS address that has been configured for the assessment test delivery
research.nap.edu.au

Troubleshooting Technical Issues

In this section, we have provided a list of technical issues you may encounter during an assessment session, along with a suggested course of action in each instance. Please try to troubleshoot issues before calling the Helpdesk. Please also note that slow loading times can be a symptom of local bandwidth issues. Unfortunately, there is little that can be done to overcome local bandwidth issues, though adding more time to a student’s account is possible if they have encountered serious issues with slow load times.

Issue / Suggested Course of Action
Unable to log in to test player (‘Username and/or password is incorrect’ error message displayed) / The most common cause of this issue is mistyping of the username and/or password. Please ensure these are entered correctly and check the following:
·  Capslock is turned off
·  No spaces are entered in either the username and password
·  If using the numeric keypad on the right of the keyboard, ensure Numlock is turned on.
For TRT/Pre-practice:
·  The school username contains
·  The letters in the password are
For Field Trial:
·  The student username
·  The letters in the password are
You should also ensure that the URL is the correct one. That is, all students must log into the research URL:
research.nap.edu.au
This will revert automatically to https://research.nap.edu.au
Locked out of the test player / After a number of unsuccessful attempts the student will be temporarily locked out of the system. This is for security purposes.
The current settings are to allow 10 login attempts, then a lockout for 1 minute.
The system has been configured to allow a period of 5 hours before an automatic time out of a student login. This should be sufficient to cater for administration of tests plus breaks. It is still possible that a local network or device interruption causes the session to be logged out. In those cases the student can log in again and return to the dashboard and the appropriate test. In the possible situation that a student’s session remains locked, there is an administrative function via the Helpdesk to unlock it.
Questions/resources not loading or are slow to load / Refresh the browser. Instructions for each type of operating system and browser are listed below:
Windows
Internet Explorer
Hold ‘Ctrl’ and press ‘F5’ (Ctrl + F5)
Firefox
Hold ‘Ctrl’ and press ‘F5’ (Ctrl + F5)
Chrome
Hold ‘Ctrl’ and press ‘F5’ (Ctrl + F5)
Mac
Firefox
Hold ‘Cmd’ + press ‘F5’ (Cmd+F5)
Chrome
Hold ‘Cmd’ + press ‘R’ (Cmd+R)
Safari
Hold ‘Cmd’ + press ‘R’ (Cmd+R)
Questions/resources are not loading or are slow to load AND refreshing the browser does not work / Clear the browser cache. Instructions for specific browsers are listed below:
Clearing the cache in Chrome
1.  Click the Chrome menu, top right of the browser toolbar.
2.  SelectMore Tools.
3.  SelectClear browsing data.
4.  In the popup window that appears, select the checkboxes for the types of information that you want to remove, e.g. Cached images & files.
5.  Use the menu at the top to select the amount of data that you want to delete. Select beginning of timeto delete everything.
6.  ClickClear browsing data.
Clearing the cache in Firefox
1.  Click the house icon (or ) on the browser toolbar.
2.  Select Settings or Options at the bottom of the home page.
3.  In the Options window, go to Advanced.
4.  On the Network tab.
5.  Under Cached Web Content, select Clear Now.
Clearing the cache in Internet Explorer 9, 10 and 11
1.  Go to gear icon , top right of the browser toolbar.
2.  Select Safety > Delete Browsing History.
3.  In the Delete Browsing History popup window select Temporary Internet files and website files.
4.  Select Delete.
Clearing the cache in Internet Explorer 7 and 8
1.  Go to Tools > Delete Browsing History.
2.  In the Delete Browsing History popup window select Temporary Internet files.
3.  Select Delete.
Clearing the cache in Safari 7 or later
1.  Go to Safari in the Apple/System menu bar.
2.  Select Preferences from the Safari menu.
3.  In the Preferences window, select the Advanced tab
4.  Select the “Show Develop menu in menu bar” checkbox.
5.  Close the Preference window.
6.  Go to the Apple/System menu bar, select the Develop.
7.  Select Empty Caches from the Develop menu.
8.  Select Preferences from the Safari menu again.
9.  Select the Advanced tab, and then deselect the “Show Develop menu in menu bar” checkbox.
Students unable to click through questions using the ‘Next’ button / The most probable reason for this issue is that Javascript has been disabled on the browser. Browsers must have Javascript enabled for the test player to run as it should. This is expected to be more common on Macs (OSX) running Safari browser, instructions for which are provided below:
1.  Select the Safari menu item from the Apple/System bar at the top of the screen
2.  From the drop-down menu, select Preferences
3.  Select the Security icon/tab at the top of the window
4.  Check the Enable JavaScript checkbox under the Web content category
5.  Close the window to save your changes
6.  Refresh your browser
Unable to see images / Ensure all specified image types have been allowed through the firewall
Test player displaying default Janison colours and logos / Ensure all specified internet addresses have been allowed through the firewall

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