DELTACOM, INC. NONREGULATED SERVICES TARIFF
7037 Old Madison Pike Alabama
Huntsville, Alabama 35806
Original Title Page
NONREGULATED SERVICES FOR LOCAL EXCHANGE AND INTRASTATE LONG DISTANCE SERVICE
DELTACOM, INC.
RULES, REQUIREMENTS AND SCHEDULE OF INTRASTATE CHARGES
APPLYING TO NONREGULATED LOCAL EXCHANGE AND LONG DISTANCE SERVICE
WITHIN THE STATE OF ALABAMA
ISSUED: May 31, 2007 EFFECTIVE: June 1, 2007
DELTACOM, INC. NONREGULATED SERVICES TARIFF
7037 Old Madison Pike Alabama
Huntsville, Alabama 35806
Original Page 1
NONREGULATED SERVICES
TABLE OF CONTENTS
TITLE PAGE
TABLE OF CONTENTS 1
APPLICATION OF TARIFF 7
SECTION 1 – DEFINITION OF TERMS 8
SECTION 2 – GENERAL REGULATIONS 21
Section 2.1 – Undertaking of the Company. 21
Section 2.2 – Use of Service 22
Section 2.3 – Unauthorized Use 23
Section 2.4 – Facilities Used in Provision of Service 24
Section 2.5 – Limitations 26
Section 2.6 – Indemnification 31
Section 2.7 – Notification of Service Affecting Activities 32
Section 2.8 – Non-Routine Installation 33
Section 2.9 – Special Construction 33
Section 2.10 – Terms and Conditions 34
Section 2.11 – Obligations of the Customer 36
Section 2.12 – Interconnection of Facilities 41
Section 2.13 – Inspections 41
Section 2.14 – Validation of Credit 42
Section 2.15 – Payment Arrangements 43
Section 2.16 – Customer Deposits and Advance Payments 48
Section 2.17 – Service Changes 50
Section 2.18 – Agreement for Service 51
Section 2.19 – Annual Usage Commitment Level for Long Distance Service 51
Section 2.20 – Discontinuance of Service by Company 52
Section 2.21 – Interruption of Service 56
Section 2.22 – Cancellation of Service 61
Section 2.23 – Notices and Communications 66
Section 2.24 – Specific Regulations for Toll Free Services 68
Section 2.25 – Transfers and Assignments 72
Section 2.26 – Force Majeure 72
Section 2.27 – Disconnection of Existing Service(s) and Vendor Change(s) 72
Section 2.28 – Modification 73
Section 2.29 – Taxes 73
Section 2.30 – Other Charges 73
Section 2.31 – Designation of Customer Contact 73
Section 2.32 – Individual Case Basis (ICB) Arrangements 73
Original Page 2
NONREGULATED SERVICES
TABLE OF CONTENTS (Continued)
SECTION 3 – LOCAL SERVICE 74
Section 3.1 – Service Elements. 74
Section 3.2 – Presubscription 75
Section 3.3 – DeltaCom MegaHub 75
Section 3.4 – DeltaCom Frame Relay Service. 76
Section 3.5 – T-Remote 78
Section 3.6 – IVP. 80
Section 3.7 – DVP 84
Section 3.8 – Simplici-T Plus Service 88
Section 3.9 – Simplici-T 3.0 Service 93
Section 3.10 – SimpliVoice 99
Section 3.11 – Simpli Analog. 103
Section 3.12 – Simpli-Business PRI 104
Section 3.13 – Simpli-Business T 2.0 107
Section 3.14 – RESERVED FOR FUTURE USE. 111
Section 3.15 – RESERVED FOR FUTURE USE 112
SECTION 4 – LOCAL SERVICE – CENTURYTEL TERRITORY 113
Section 4.1 – Local Calling Areas. 113
Section 4.2 – Extended Local Calling Areas 113
Section 4.3 – DUNE Service 113
Section 4.4 – Telecommunications Relay Service 114
Section 4.5 – Extension Service 114
Section 4.6 – Optional Features. 114
Section 4.7 – Service Order Charges 117
Section 4.8 – PIC Change Charge 117
Section 4.9 – Line Restoral Charge 117
Section 4.10 – Extended Wiring 117
Section 4.11 – Service Calls. 117
Section 4.12 – Directory Listings 117
Section 4.13 – T-PAC Service 117
Section 4.14 – T-Remote 119
Section 4.15 – Simplici-T Plus Service 120
ISSUED: May 31, 2007 EFFECTIVE: June 1, 2007
DELTACOM, INC. NONREGULATED SERVICES TARIFF
7037 Old Madison Pike Alabama
Huntsville, Alabama 35806
Original Page 3
NONREGULATED SERVICES
TABLE OF CONTENTS (Continued)
SECTION 5 – LONG DISTANCE SERVICE 122
Section 5.1 – General. 122
Section 5.2 – Timing of Calls 122
Section 5.3 – Calculation of Distance 123
Section 5.4 – Delta Private Line Service 124
Section 5.5 – Inbound 800 Service Features 126
Section 5.6 – Enhanced Toll Free Services 127
Section 5.7 – Frame Relay 133
Section 5.8 – Frame Relay with NNI Interface 134
Section 5.9 – ISDN 135
Section 5.10 – DeltaCom HorizonLD Switched Option 1 136
Section 5.11 – DeltaCom HorizonLD Switched Option 2 137
Section 5.12 – DeltaCom HorizonLD Dedicated Option 3 138
Section 5.13 – DeltaCom HorizonLD Dedicated Option 4 139
Section 5.14 – DeltaCom HorizonLD Dedicated Option 5 140
Section 5.15 – T LD Plan 141
Section 5.16 – EZ LD Long Distance 142
Section 5.17 – SimpliVoice Unlimited Long Distance 147
Section 5.18 – SimpliVoice LD 149
Section 5.19 – T_5000 LD Plan 151
Section 5.20 – LD Rewards 153
Section 5.21 – RESERVED FOR FUTURE USE 157
Section 5.22 – RESERVED FOR FUTURE USE 158
Section 5.23 – RESERVED FOR FUTURE USE 159
SECTION 6 – MISCELLANEOUS SERVICES 160
Section 6.1 – Custom Billing. 160
Section 6.2 – Traffic Study Service. 160
Section 6.3 – DeltaCom’s N11 Dialing Service. 161
Section 6.4 – Extension Service. 162
Section 6.5 – T1 Overflow. 163
Section 6.6 – Customized Code Restrictions. 163
Section 6.7 – Optional CLASS Features for Bundled Services. 166
SECTION 7 – OPERATOR SERVICES 169
Section 7.1 – Operator Services . 169
ISSUED: May 31, 2007 EFFECTIVE: June 1, 2007
DELTACOM, INC. NONREGULATED SERVICES TARIFF
7037 Old Madison Pike Alabama
Huntsville, Alabama 35806
Original Page 4
NONREGULATED SERVICES
TABLE OF CONTENTS (Continued)
SECTION 8 – DIRECTORY ASSISTANCE AND LISTING SERVICES 175
Section 8.1 – Directory Assistance Services. 175
Section 8.2 – Directory Listings. 177
SECTION 9 – SERVICE ORDER AND OTHER CHARGES 180
Section 9.1 – Service Order and Change Charges. 180
Section 9.2 – Line Restoral Charge. 186
Section 9.3 – Extended Wiring 186
Section 9.4 – Account Detail Fee 187
Section 9.5 – Duplicate Bills 187
Section 9.6 – T1 Expedite Request Charge 187
Section 9.7 – Idle T1 Charge 188
Section 9.8 – Payphone Surcharge 188
Section 9.9 – Carrier Cost Recovery Fee 188
Section 9.10 – Maintenance Coverage for Customer Premise Equipment 188
SECTION 10 – PROMOTIONS AND DISCOUNTS 189
Section 10.1 – Promotional Offerings. 189
Section 10.2 – Volume Level Discounts 189
Section 10.3 – Installation Discount 190
Section 10.4 – Associations Program 190
SECTION 11 – RETIRED LOCAL SERVICES 191
Section 11.1 – DUNE Service 191
Section 11.2 – T-PAC Service 193
ISSUED: May 31, 2007 EFFECTIVE: June 1, 2007
DELTACOM, INC. NONREGULATED SERVICES TARIFF
7037 Old Madison Pike Alabama
Huntsville, Alabama 35806
Original Page 5
NONREGULATED SERVICES
TABLE OF CONTENTS (Continued)
SECTION 12 – RETIRED LONG DISTANCE SERVICES 197
Section 12.1 – Unison Option A. 197
Section 12.2 – Unison Select Dedicated Option 2. 199
Section 12.3 – Unison Select Switched Option 4. 200
Section 12.4 – Unison Select Switched Option 5. 201
Section 12.5 – Quest Option A. 202
Section 12.6 – Aspect Option D. 204
Section 12.7 – Patron. 206
Section 12.8 – DeltaCom Business Connections Switched Option 1. 208
Section 12.9 – DeltaCom Business Connections Switched Option 2. 209
Section 12.10 – DeltaCom Business Connections Switched Option 3. 210
Section 12.11 – DeltaCom Business Connections Dedicated Option 4. 211
Section 12.12 – DeltaCom Business Connections Dedicated Option 5 212
Section 12.13 – DeltaCom Business Connections Dedicated Option 6 213
Section 12.14 – DeltaCom Business Connections Dedicated Option 7 214
Section 12.15 – EnterpriseLD Switched Option 1 215
Section 12.16 – EnterpriseLD Switched Option 2 216
Section 12.17 – EnterpriseLD Dedicated Option 3 217
Section 12.18 – EnterpriseLD Dedicated Option 4 218
Section 12.19 – EnterpriseLD Dedicated Option 5 219
Section 12.20 – 100 FreeLD 220
Section 12.21 – S100 LD Plan 221
SECTION 13 – GRANDFATHERED LOCAL SERVICES 222
Section 13.1 – Unity Service 222
Section 13.2 – Free Month Offering 228
Section 13.3 – Simplici-T Service 229
Section 13.4 – Optional Features Feature Plans 235
Section 13.5 – Secretarial Line Service 236
Section 13.6 – Unity Service (CenturyTel Territory) 237
Section 13.7 – Unity Plus Service (CenturyTel Territory) 239
Section 13.8 – Simplici-T Service (CenturyTel Territory) 240
Section 13.9 – Simpli-Business T 244
Section 13.10 – RESERVED FOR FUTURE USE 247
ISSUED: May 31, 2007 EFFECTIVE: June 1, 2007
DELTACOM, INC. NONREGULATED SERVICES TARIFF
7037 Old Madison Pike Alabama
Huntsville, Alabama 35806
Original Page 6
NONREGULATED SERVICES
TABLE OF CONTENTS (Continued)
SECTION 14 – GRANDFATHERED LD SERVICES 248
Section 14.1 – Travel Call 248
Section 14.2 – Unison Option A for Associations 249
Section 14.3 – Unison Option J 251
Section 14.4 – Unison Plus 252
Section 14.5 – Unison Select Switched Option 4 for Associations 254
Section 14.6 – Unison Select Switched Option 5 for Associations 256
Section 14.7 – Quest Option A for Associations 258
Section 14.8 – Quest Option L 260
Section 14.9 – DeltaCom Flexline 260
Section 14.10 – Custom Design 800 261
Section 14.11 – Custom Design WATS 262
Section 14.12 – Custom Design Plus 800 263
Section 14.13 – Premier Advantage 264
Section 14.14 – Pinnacle 268
Section 14.15 – Aspect Options A, B, C and H 270
Section 14.16 – Aspect Option D for Associations 271
Section 14.17 – Aspect Option E 273
Section 14.18 – Aspect Option G 273
Section 14.19 – Aspect Options M and N 274
Section 14.20 – Destiny 275
Section 14.21 – Personal 800 285
Section 14.22 – Inbound 800 Service Features 286
Section 14.23 – Encore Card 292
Section 14.24 – Family Connections Plus 293
Section 14.25 – Select 100 294
Section 14.26 – DeltaCom Business Connections Switched Option 1 for Associations 295
Section 14.27 – DeltaCom Business Connections Switched Option 2 for Associations 296
Section 14.28 – DeltaCom Business Connections Switched Option 3 for Associations 297
Section 14.29 – EnterpriseLD Option 1 for Associations 298
Section 14.30 – EnterpriseLD Option 2 for Associations 299
Section 14.31 – HorizonLD Switched Option 1 for Associations 300
Section 14.32 – HorizonLD Switched Option 1 for Associations 301
Section 14.33 – DeltaCom MTS/Smart Talk 302
Section 14.34 – Free Month Offering 302
Original Page 7
NONREGULATED SERVICES
APPLICATION OF TARIFF
This tariff sets forth the service offerings, rates, terms and conditions applicable to the furnishing of nonregulated local exchange and long distance services by DELTACOM, INC., to Customers within the state of Alabama.
ISSUED: May 31, 2007 EFFECTIVE: June 1, 2007
DELTACOM, INC. NONREGULATED SERVICES TARIFF
7037 Old Madison Pike Alabama
Huntsville, Alabama 35806
Original Page 8
NONREGULATED SERVICES
SECTION 1 - DEFINITION OF TERMS
Certain terms used generally throughout this tariff are defined below:
Access Line: An arrangement that connects the customer’s location to a DeltaCom, Inc. network switching center.
Advance Payment: Part or all of a payment required before the start of service.
Authorization Code or Identification Code: A numerical code, one or more which are available to a customer to enable him to access the carrier, and which are used by the carrier both to prevent unauthorized access to its facilities and to identify the customer for billing purposes.
Authorized User: A person, firm, corporation or other entity that either is authorized by the Customer to use local exchange telephone service or is placed in a position by the Customer, either through acts or omissions, to use local exchange telephone service.
Automatic Number Identification ("ANI"): Allows the automatic transmission of a caller's billing account telephone number to a local exchange company, interexchange carrier or a third party subscriber. The primary purpose of ANI is to allow for billing of toll calls.
Business Service: A switched network service that provides for dialed Station communications that is described as a business or commercial rate.
Call: An attempted or completed communication.
Call Block: Feature, which may be added to an exchange line that provides the Customer the ability to prevent incoming calls from up to six different telephone numbers. Callers on the line will hear an announcement informing them that their call has been blocked and will not be accepted by the called party.
Call Forwarding Busy Line: Automatically routes incoming calls to a designated answering point when the call line is busy.
Call Forwarding Busy Line (Customer Controlled): Enables the Customer to control Call Forwarding Busy Line, from the base station line, the activation and deactivation of the service by using dialing codes.
Call Forwarding Don’t Answer: Automatically routes incoming calls to be forwarded to a designated answering point when the call line does not answer within a pre-specified number of rings.
ISSUED: May 31, 2007 EFFECTIVE: June 1, 2007
DELTACOM, INC. NONREGULATED SERVICES TARIFF
7037 Old Madison Pike Alabama
Huntsville, Alabama 35806
Original Page 9
NONREGULATED SERVICES
SECTION 1 - DEFINITION OF TERMS (Continued)
Call Forwarding Don’t Answer (Customer Controlled): Enables the Customer to control Call Forwarding Don’t Answer, from the base line station, by using dialing codes.
Call Forwarding Don’t Answer-Ring Control: Enables the Customer to control the number of rings or seconds, depending on the specific technology involved, before incoming calls are routed to a designated answering point when the call line does not answer.
Call Forwarding Variable: Enables the user to transfer incoming calls to another telephone number by dialing a code and the telephone number of the service to which calls are to be transferred.
Call Forwarding Variable-Remote Access: Enables the Customer to activate and deactivate Call Forwarding Variable remotely from any line/equipment capable of push button signaling rather than only from the base station line.
Call Forwarding Multipath: Enables a Customer who subscribes to Call Forwarding to specify the number of calling paths that will be forwarded to another telephone number. The total number of calling paths cannot exceed the number of lines/trunks in the forwarding hunting arrangement. In all cases, the number of call forwarding paths is dependent upon the terminating capability of the forward-to directory number. For the Call Forwarding Don’t Answer feature, each call will be forwarded at the completion of each ring cycle.
Call Hold: Allows the User to dial an access code to place the current call on hold.
Call Return: Enables a Customer to place a call to the telephone number associated with the most recent call received whether or not the call was answered or the number is known. The Customer can dial a code to request that the network place the call.
CallSaver Auto-Attendant: This flat rated voice mail service provides a tree of nine (9) separate mailboxes that are tied to a single mailbox, functioning as an auto attendant. It allows the subscriber to record two (2) greetings, each two minutes in length. Mailboxes receiving calls from the CallSaver Auto-Attendant will be either CallSaver Basic or CallSaver Pager type boxes. In addition to the monthly recurring charge associated with this product, there is also a non-recurring set-up charge applicable upon initial mailbox establishment and each time a change is made in the Auto-Attendant mailbox. Each CallSaver Basic and Pager mailbox will be priced in addition to the monthly recurring charge for Auto-Attendant and according to rates as set forth in this Tariff.