Anderson University

Maintenance and Skilled Staff Performance Review

Employee: / Date Due:
Position: / Purpose: / Annual Review
Department: / Trial Period Review

Respond to each performance related statement in the following manner:

  1. Disagree: Employee does not meet position performance expectations and/or needs. An explanation and plan for improvement is to be provided.
  2. Agree: Employee meets position expectations and/or needs
  3. Strongly agree: Employee exceeds position performance expectations and/or needs

XNot applicable

CUSTOMER RELATIONSHIPS

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X

1.Is sensitive to customer problems and needs; listens attentively to requests

  1. Is responsive to customer inquiries; responds promptly

  1. Keeps customers informed of status or progress

  1. Has customer’s confidence

  1. Knows customer requirements; listens and clarifies requests

  1. Customer relationships development goal (Mutually determined):

WORKING RELATIONSHIPS

/ 1 / 2 / 3 / X
  1. Promotes open communication within department

  1. Keeps co-workers informed about progress of work, etc.

  1. Accepts managerial direction; asks for clarification of instructions as needed

  1. Works cooperatively with others in the department; strives for team work

  1. Working relationships development goal (Mutually determined):

WORK HABITS

/ 1 / 2 / 3 / X
  1. Is willing to work overtime as needed and requested

  1. Accepts tasks, duties and responsibilities willingly

  1. Meets service procedure objectives—timely, accurate and courteous

  1. Plans and organizes work to maximize efficiency

  1. Manages and utilizes time effectively to complete tasks in a timely manner

  1. Is thorough in performance of tasks; follows through to completion

  1. Performs duties in a safe manner; utilizes applicable safety devices and protective equipment

  1. Is reliable in attendance; is punctual reporting and returning to work from breaks and lunch

  1. Work habits development goal (Mutually determined):

REPORTING

/ 1 / 2 / 3 / X
  1. Provides accurate and timely reports

  1. Communicates problems to appropriate person(s) and offers solutions

  1. Maintains accurate equipment logs

  1. Reporting development goal (Mutually determined):

ASSET MANAGEMENT

/ 1 / 2 / 3 / X
  1. Protects proprietary information as appropriate

  1. Uses parts and supplies wisely; orders accurately, returns excess

  1. Handles test equipment properly

  1. Maintains vehicle; schedules routine maintenance, reports problems promptly

  1. Keeps department shop neat and orderly; observes safe storage guidelines

  1. Assest Management development goal (Mutually determined):

PERFORMANCE & PROFESSIONAL DEVELOPMENT

/ 1 / 2 / 3 / X
  1. Maintains a professional appearance; displays a desirable image of the university in relationships with students, faculty, staff and community

  1. Has the oral communication skills necessary to carry out duties

  1. Has the written communication skills necessary to carry out duties

  1. Consistently strives for quality performance

  1. Consistently strives for ongoing improvement

  1. Seeks to improve processes to meet customer needs and expectations

  1. Professional development goal (Mutually determined):

ATTITUDES

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  1. Demonstrates a willingness to learn; is open-minded; shows genuine interest anddesire for increasing knowledge and then makes the effort to learn; takes advantage of opportunities for professional development.

  1. Consistently tries to find better ways to get things done, but also willing to carry out duties according to university policy. Exercises discipline to follow rules combined with the foresight to improve a situation if it is possible.

  1. Professional development goal (Mutually determined):

Commitment to University Core Values / Disagree / Agree
Integrity / Adheres to a code of moral values, shared virtues, and traditions; conforming to biblical standards of personal behavior; and keeping faith with university policies and standards.
Excellence / Consistent, high-quality performance, innovation and creativity in the performance of job assignment
Servant Leadership / Serves others, shows sensitivity to others with conflicting needs while resolving problems/issues, and demonstrating a sacrificial attitude toward meeting others' needs.
Responsibility / Committed to personal and social accountability as evidenced by good stewardship of personal and university resources.
Generosity / An attitude of hospitality and readiness to give of one’s gifts and talents with a spirit of openness and gratitude.

GOALS AND OBJECTIVES

Progress made toward meeting objectives defined in last review.

What are the mutually determined objectives for the next review (include improvement plan, if any)?

SUPERVISOR COMMENTS:

EMPLOYEE COMMENTS:

Date reviewed with the employee:

Employee: / Supervisor: / Area Director/VP:

Extra space as needed.

MaintSkilled 1Rev. 2015