Verneida J. Harmon

Address: 348 11th Street, Newtonville, NJ, Phone: 443-207-2974, Email:

QUALIFICATIONS:

Ø  Focused, highly motivated and self- directed to meet daily goals and job responsibilities

Ø  Motivated professional with the ability to handle diverse duties

Ø  Knowledgeable medical terminology

Ø  Excellent written and verbal communication skills

Ø  Working knowledge of 3rd party billing, collections and denied claims practices and procedures

Ø  Microsoft Word, Excel, and windows compatible programs

Ø  Working knowledge, E-Clinical Works, AS400, and HMS systems

Ø  Customer Service and Satisfaction Award, Xerox, Cherry Hill New Jersey, Merrill Lynch Pennington New Jersey

WORK RELATED EXPERIENCES:

Express Care Urgent Care Center, Elkton, MD August 2012- March 2013

Front Desk Receptionist:

Performed patient registrations, insurance verifications and coverage levels. Greeted patients, and visitors, provided information, directions, and answered busy phones. Prepared new patient charts and updated all necessary information on the Electronic Clinical Works System. Collected payments maintained daily log of cash transactions. Prepared deposits and reports for midday and day end totals. Received, recorded and assigned all lab and x-ray to in house staff.

Xerox, Cherry Hill New Jersey September 2011- November 2011

Benefits Specialist

Assisted participants with benefit selections during the active /retiree annual enrollment period

Assisted participants with website navigations in order to make changes via online

Randstad Staffing Services January 2011- April 2011

Contractor to Merrill Lynch

Call Center Representative:

Provided detailed information as inbound call center representative. Assessed caller issue. Researched options communicated findings, resolved concerns quickly.

Meadowwood Behavioral Health Systems Inc. February 2010- April 2010

Office Support Clerk Per Diem:

Performed clerical support duties with business office and medical records department file searches and management. Contacted providers and 3rd party payers on denied insurance claim statuses. Recorded, managed and updated list as a time saving step for permanent collectors.

Contemporary Staffing May 2010- July 2010

Contractor Comcast:

Data Entry

Performed general duties received and re issue digital cable equipment updated computer systems

People Share Staffing Agency May 2009-September 2009

(Contractor to Brandywine Rehabilitation and Physical Therapy Services)

Registrar

Performed patient registrations, verified insurance and coverage levels. Greeted patients and visitors. Provided information and directions. Collected payments, updated systems, maintained files and logs daily. Answered busy phones. Scanned and distributed labs and X-ray reports. Sort and distributed incoming outgoing mail.

Contemporary staffing February 2009 – April 2009

Contractor to Barclays Bank

Account Manager:

Assisted and enrolled card holders in re payment options plan on 60-90 day accounts. Resolved outstanding credit card account balances and card holder concerns through product advisory knowledge.

Hospital Billing and Collection Services August 2007- September 2008

Insurance Representative: (Denied claims)

Managed and organized outstanding denied insurance claims. Contacted carriers and 3rd party payers to resolve unpaid claims. Used analytical, research and communication abilities to have claim moved from unpaid to paid status with 87 to 90 % return within the allowable filing guidelines.

ACSYS SYSTEMS INC. September 2006- August 2007

Office Clerk: Contractor to (Meadowwood Hospital)

Performed patient insurance verifications and coverage levels with insurance carriers.

Communicated discrepancies with office manager. Reviewed services documentation with patient. Collected payments and maintained updates in system. Created and managed physicians billing sheet.

RandstadStaffing Service January 2000- January 2006

Office Clerk

Demonstrated ability to quickly learn, perform and acclimate effectively in a variety of office duties and environments. Filling company need for temporary contractor.

Contracted To:

Hercules-Wilmington, DE

Clerical Support

Performed general duties file searches, copies, maintenance of legal documents and filing system.

AstraZeneca- Wilmington, DE

Data Entry Clerk

Performed fast and accurate data entry of clinical drug trial information into electronic file systems.

Citigroup- New Castle, DE

Data Entry Clerk

Performed data entry of customer information into pass port file systems. Prepared completed work for company archives.

EDUCATION:

University of Phoenix Associate Degree Program

Criminal Justice Program Pursuing