Training Resources Available
Subject / Title / Summary / Material /Business writing / Better Business Writing – Techniques for Improving Correspondence / American businesses reportedly lose $1 billion a year due to “foggy” writing that wastes time and alienates customers. This self paced course is designed to teach you the basics you need to become a better business writer. / Workbook and companion CD
(Approximately 1 hour)
Business writing / Visual Aids in Business – A Guide for Effective Presentations / This book contains practical techniques, innovative methods and most important, helpful hints and pointers. / Book
Communications / Everyone’s Public Relations Role / This video defines the employee’s role in public relations and shows how they can contribute to the organization’s public relations effort. The brief time spent viewing this video will leave you with dozens of helpful tips that can put to work right away. / Video
(15 minutes
Communications / Make Presentations Work for You / This powerful video offers specific techniques and tactics to turn “stage panic” into a persuasive and effective “stage presence”. The video offers dozens of tried and true tactics to help you deliver your message with confidence, enthusiasm, and clarity / Video
(12 minutes)
Customer service / Advanced Connections / Advanced Connections focuses on relationships to build a service culture focusing on staff, faculty, and administrators working together. This course provides participants with skills and strategies for working together with diverse departments and diverse teams of people. This is an instructor facilitated, video based course comprised of student workbooks and a series of three video tapes. / Video and student workbooks
Customer Service / Clarifying Customer Expectations / Perceived quality is directly related to the expectations of the customer. This booklet provides guidance for determining the customer’s (internal and external) expectations. / Book
Customer service / Connections / This program focuses on improved student relations through increasing staff sensitivity and personal communication skills. With the ultimate goal of providing quality service and improved student retention. This is an instructor facilitated, video based course comprised of student workbooks and a series of three video tapes. / Video and student workbook
Discrimination / Age Discrimination / Published by the EEOC, this technical assistance manual discusses employment discrimination prohibited by the Age Discrimination In Employment Act of 1967, As Amended / Book
Discrimination / Disability Discrimination / Published by the EEOC, this technical assistance manual explains the key legal requirements of the ADA / Book
Discrimination / EEOC Federal Laws Prohibiting Job Discrimination: Questions and Answers / This booklet published by the EEOC attempts to answer questions regarding job discrimination laws / Book
Discrimination / Employer EEO Responsibilities / Published by the EEOC, this technical assistance manual outlines steps to preventing discrimination in the workplace, the law, and EEOC procedures / Book
Discrimination / National Origin Discrimination / Published by the EEOC, this technical assistance manual explains employment discrimination prohibited by Title VII of the Civil Rights Act of 1964, As Amended / Book
Discrimination / Sex Discrimination Issues / Published by the EEOC, this technical assistance manual provides practical case studies and definitions for the differing sex discrimination issues / Book
Discrimination / The Americans With Disabilities Act – Your Employment Rights as an Individual With a Disability / This booklet published by the U.S. Equal Employment Opportunity Commission explains the part of the ADA that prohibits job discrimination from the employees perspective / Book
Discrimination / The Americans With Disabilities Act – Your Responsibilities as an Employer / This booklet published by the U.S. Equal Employment Opportunity Commission explains the part of the ADA that prohibits job discrimination from the employers perspective / Book
Diversity / 101 Tools for Tolerance / The ideas in this guide will help foster tolerance in yourself, your family, your schools, your workplace and your community. / book
Diversity / Clown / A thought-provoking and entertaining film that follows the lives of three "Clown-Americans" and their families as they make poignant observations about life on the other side of stereotypes inspired by their clown heritage. This unique program combines drama and comedy to explore the effects of bias and racism in America / Video
(14 minutes)
Diversity / Dialogues for Diversity – Community and Ethnicity on Campus / This book is intended to help groups of individuals on campus toward focused discussions of the role of ethnic diversity in the daily life of colleges and universities. The aim is to find common ground, not to tell them what that ground should be. / Book
Diversity / Discovering Diversity Profile Trainer’s Choice Seminar – Building Bridges to Understanding / This workshop is designed to help individuals identify their opinions and feelings about workforce diversity. Feedback from the included Discovering Diversity Profile will help participants increase their appreciation of differences and identify potential areas of conflict. Development of these insights is the first step to positive resolution. / Classroom
Diversity / Handling Diversity in the Workplace / This book will help readers understand how their words and actions in today’s diverse workplace affect their organization’s bottom line, and why everyone needs to maintain and exhibit a positive outlook on diversity / Book
Diversity / Making Diversity Work in Business and Education / This course will show you how to implement a program to bring together diverse groups into a supportive and productive community. This is an instructor facilitated course. / Video and classroom
(2 days)
Diversity / Responding to Hate at School / This book offers proven strategies and concrete recommendations for addressing day-to-day problems such as casual use of putdowns, emergency situations like hate crimes, and long-term issues including school policies and staff development designed to promote harmony. / Book
Diversity / Ten Ways to Fight Hate / Ten actions that you can take as an individual or as a community to overcome hate / Book
Goals / Goals and Goal Setting / The objective of this self paced course is to help a person recognized the value of goals and the importance of fundamental goal setting. Completing this course will show how setting and achieving goals can lead to business and personal success. Self Paced Workbook and Companion CD containing engaging video, learning resources, and assessments / CD and workbook
(Approximately 1 hour duration)
Goals / Smart Goals – Steps to Success / Instructor led course designed to teach participants how to recognize the qualities of an effective job performance goal, and the procedures for setting and applying these goals for themselves and for the people with whom they work. Instructor facilitated video / Video
(Approximately 3 hour presentation)
Interviewing / You be the Judge: Interviewing / This instructor led video based course is designed to help managers understand why it is so critical during a job interview to ask only job-related information and avoid discriminatory questions. Additionally, the course illustrates how maintaining a legally defensible interview can reduce the organization’s chances of a lawsuit. This course could be used for individual cases / Video and classroom
(2-4 hours in duration)
Leadership / Acceptance: Developing Support for Change / This book helps you and your leaders develop support for change including leadership, sponsorship, manager conviction, and buy-in from everyone you need involved to help you create a diverse, inclusive organization. / Book
Leadership / Accountability: Establishing Shared Ownership / This book helps you and your leaders develop shared ownership and accountability for creating a diverse, inclusive organization. / Book
Leadership / Achievement: Measuring Progress; Celebrating Success / This book helps you and your leaders develop ways to monitor, measure and celebrate progress as you create a diverse and inclusive organization. / Book
Leadership / Action: Moving Forward / This book helps in taking actions toward creating a diverse and inclusive organization / Book
Leadership / Building Trust / Communication tools to help build trust between employees and supervisors. This video is designed for facilitated discussion; however, it could be used for individual cases / Video (approximately 22 minutes)
Leadership / Choosing Equity: Making Sound Decisions in the Hiring Process / This instructor facilitated course is designed for faculty and staff involved in search committees or hiring managers. The course includes video vignettes associated with interviewing and facilitated discussion. / Video and classroom
(duration is 2-8 hours depending on audience experience in the hiring process)
Leadership / Frontline Leadership Supervisor Series / This course is based on a series of booklets from Zenger Miller that explore the many aspects of supervision including:
· Your role and the basic principles
· Getting good information from others
· Recognizing positive results
· Establishing performance expectations
· Resolving team conflicts
· Solving problems
This course may be instructor facilitated or self study. / Book
Leadership / Legal Issues for Managers _ Essential Skills for Avoiding Your Day in Court / Legal Issues for Managers will show you how employment law affects your ability to be an effective supervisor. It is written from a Human Resources perspective and will help you discuss personnel issues with other supervisors, managers, and human resources professionals. / Book
Leadership / Legal Peril: 8 Management Pitfalls To Avoid / This video covers the top eight management pitfalls leading to employment litigation and how to avoid them. This video is designed for facilitated discussion; however, it could be used for individual cases / Video (approximately 22 minutes)
Leadership / Monday Morning Leadership – 8 Mentoring Sessions You Can’t Afford to Miss / A compilation of mentoring sessions from a recognized business leader designed to help you become a better person and leader / Book
Leadership / More Action: Keeping Momentum Alive! / This book helps in the re-evaluation, commitment renewal, and start of a new phase of action in creating a diverse and inclusive organization. / Book
Leadership / Training Managers to Train / This self study book focuses on answering the question: How exactly does a manager prepare for, plan, present, and follow p on training programs designed to yield competent employees? / Book
Performance Management / Assessment: Defining Current Realities / This book helps you and your leaders take an in-depth look at your organization to determine what is going well and what is standing in the way of creating a diverse, inclusive environment ready for the opportunities of the 21st Century / Book
Performance Management / Documenting Discipline / Handling performance problems and disciplining employees are major parts of every supervisor’s job. This course helps to answer many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process. This course may be instructor facilitated or self paced. / Video and book
(1 ½ to 3 hours)
Performance Management / How To Discipline / This book uses 35 self-teaching exercises that build supervisor’s skills and confidence in dealing with disciplinary problems. / Book
Performance Management / I Have to Fire Someone! / This book shows managers how they can remain sensitive to the needs of exiting employees and protect the organization by following the CARE and CONTROL approach to termination / Book
Performance Management / Performance Matters: Praise / Successful organizations realize the importance of guiding, supporting, and motivating employees to do their best. Providing feedback in the form of praise is a key element in this effort. This course addresses the problem of forgetting how to give praise and not knowing how to give praise. This course may be instructor facilitated or self paced. / Video
(approximately 4 hours including exercises)
Performance Management / Performance Matters: The Need for Constructive Criticism / Criticism is an important part of every manager’s job and we do those who work for us a disservice if we avoid it. This course addresses the techniques to give criticism properly. This course may be instructor facilitated or self paced / Video
(approximately 4 hours including exercises)
Performance Management / The Dreaded Appraisal – Both Sides of the Appraisal Interview / Appraisal, when it is done well, is a powerful tool for improving communication between managers and managed. It strengthens organizations by focusing on performance and improvement, and acknowledgement of employee strengths and achievements. This course is designed to help appraisers get the most from appraisal by preparing and structuring the discussions properly and handling awkward situations correctly. This course may be instructor led or self paced / Video and supporting documentation
(approximately 4 hours including exercises)
Performance management / The Human Touch Performance Appraisal II / This course addresses the supervisor’s role and responsibilities in conducting the performance appraisal, including adequate preparation, providing meaningful feedback, and identifying the essential elements of an effective performance appraisal. The course may be instructor facilitated or self study / Video and classroom
(1 ½ to 3 hours)
Performance Management / The Manager’s Coaching Handbook / This book provides an easy to follow guide that simplifies the process of improving employee performance through coaching / Book
Performance Management / TWC Texas Business Conference – Firing: Tips and Tactics From the Terminator / This video produced by the Texas Workforce Commission provides tips and tactics to the supervisor on terminating an employees employment / Video
(54 minutes)
Performance Management / TWC Texas Business Conference – Hiring: An Ounce of Prevention is Worth a Pound of Cure / This video, produced by the Texas Workforce Commission, addresses issues such as type of worker (employee or independent contractor), unemployment claims, at-will employment, and other TWC related laws / Video
(46 minutes)
Personal Development / Powerful Strategies for Reaching Your Potential – Denis Waitley Live: On Winning / This four volume video series discusses winning in life including:
· Understanding your potential
· Accepting yourself
· Taking responsibility
· Thinking optimistically
· Using your creative imagination
· Focusing your energy
· Strengthening your integrity
· Projecting a winning image / Video
(Approximately 8 hours total)
Personal Development / Work Smarts – How to Get Along, Get Noticed, and Get Ahead / This video based course provides insight to help employees see that their attitude, approach, and interaction with others is the secret to being successful. The comfortable “between you and me” approach delivers a message in four learning points every employee can carry throughout their entire career to contribute to their success. This course can be given as facilitated discussion or self study. / Video